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Business question

by jsmith2482
4 replies
Business question on a different level: being that my product is a one time rebill, I'm getting a lot of messages from Clickbank about my customers that need to update their credit card info. Apparently October is the biggest month for credit card needing to be renewed. Is there anyway or any place that I can report these people too? They are essentially stealing from me...
#business #question
  • Profile picture of the author Devin X
    Banned
    Uhh contact CB support? If their card doesn't get charged, shouldn't their membership be suspended? Seems like an IT problem with you or CB.
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  • Profile picture of the author Steve B
    Unless I'm not understanding your question, I have to ask why Clickbank is processing their payments if the CC is not valid?

    Are you saying that you're getting the initial payment and not the re-bill?

    If that's the case, you might try ...

    1. Changing the way you're setting up the billing (get full payment up front);

    2. Give half the product up front and the remainder after a 2nd billing - if they don't pay, they don't get the full product.

    3. Protect the product with a script (software) so that if they don't make the final payment, you lock them out of it's use. (This is done quite often by product owners that don't want buyers to share their products with others)

    Steve
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  • Profile picture of the author jsmith2482
    No no, sorry guys. I'm the seller. People buy a 10 day trial with a rebill from me.In between the time of the 10 day trial and when they are suppose to be rebilled by Clickbank, clickbank send both me and the buyer an email stating that the buyer needs to update their credit card info. Now of course I stop them from getting anything since it's just a email autoresponder but I lose out on the rebill price.
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    • Profile picture of the author professorrosado
      You are trying to leverage the difference between getting the sale because you offer the 10 day trial against the fact that most people would choose to get your service free for 10 days and then opt out. Ten day trials do not equate to sales. Only paying customers are sales. If your offer is good and you explain it well, you will not need any trial offer to convince them to buy now!

      This tactic is best used for services a person cannot really get to use fully within the ten days or has very limited use of it. This way they can see your back end, GUI, see how it works and see themselves using it and understand how they will benefit from it.

      The freebie seekers will always click and have fun for 10 days. What it tells you is that your trial is not more compelling than your free trial offer is. Something may be lacking in your copy that compels the reader to look into the free trial in order to better understand what you're offering - they see then it isn't what they thought and they do not stay around for the billing.

      If they are using a ready to expire credit card, then I really doubt they were trying to be billed in the first place - but you wouldn't know this only CB would.

      What is the % of this in relation to those who take your trial and are billed? This is not your serious customer base. The type of offer may also be attracting a high percentage of such users - which means then that you need to take this bad with the good. This is a buyer behavior or market characteristic of your niche.

      The reasons can be so numerous without knowing the nature of your niche and seeing the offer. The issues with credit cards and expiration is all up to the processor and the mindset of the customer.
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