Got tips for FAQs/help for newbies? it tries my patience, lol
Out of all my customers, I have maybe 10-15% that are non tech savvy, can't figure out how to right click and download things, aol users, unzip files, whatever.
Any tips on making FAQ areas/tutorial videos that handhold these folks? I've created entire forum threads, screencaps, videos, and still I get questions like "help I can't login to the download area" or "help I can't download this video", though everything works fine.
In emails, I ask people to double-check spellings, lower case only for passwords, use download managers if needed for video, right click to save/as for links, in email how-to directions.
got any examples of simple-to-understand-even-for-aol-senior-citizens-or-esl-folk FAQs , or tips? It gets time consuming.
I think I'll make additional how-to videos I can point people to, that may help. step 1: this is your mouse
step 2: this is your RIGHT button on the mouse
step 3: press on the right button, over a download link
step 4: press file/save as then click ! voila..
step 5: save the file
i mean really that's the level I've gotta go, to help some folks. not complaining since they're customers and I value their business, but would appreciate any ideas for making simple stuff easy to do for 'em..
-k
All The Real Marketers Are Gone. There's Nothing Left But Weak, Sniveling Wanna-Bees!
All The Real Marketers Are Gone. There's Nothing Left But Weak, Sniveling Wanna-Bees!
Rick Ling