Clickbank ripping you off too??

[nmh]

Why don't I hear much about CJ (commission junction)?

[Trader54]

Originally Posted by Steven Wagenheim

And that really is the biggest problem and the cause of all this frustration.

There is simply nobody better.

If I'm wrong, tell me who it is?

Tell me who will pay your affiliates for you.

Tell me who has as popular a marketplace, where you at least have a shot
at somebody finding your product and promoting it.

Tell me what other marketplace, as an affiliate, you don't have to worry
about the merchant not paying you the commissions you're owed. My
experiences with PayDotcom have made it so that the ONLY way I will
promote anything from that place is if I know the merchant personally.

So please...somebody tell me who is better.

That's why I said earlier that whining about this problem (I agree there
are problems, though I am not exactly sure I agree with what they are
or if they are intentional) does no good.

Come up with solutions.

Get a hold of a big name marketer or group of marketers who would be
willing to make enough noise about this that it makes a difference.

Somebody come up with an alternative to Clickbank that will have
affiliates AND merchants flocking to them in droves.

Until somebody does that, all of this is just blowing off steam.

And personally, I think there are more productive ways to spend your time.

There really is no alternative or real competition for clickbank when it comes
to selling digital products.

I admit I don't know all the technical ins and outs of a business like this but
I'm sure if there where easy solutions clickbank would be upgrading if it meant
better business for them. And if they didn't that would mean the door would be
open for someone else to move into this market. I don't see anyone with any
answers or willingness to invest in a similar business. I mean if it was so easy
then why wouldn't someone like paydotcom switch to become like clickbank,
sounds there would be enough disgruntled clickbank affiliates that it would be
very worthwhile.

[Black Hat Cat]

Originally Posted by Trader54

And doesn't this break rule #1? Or I guess clickbank is the exception.

Is Clickbank a Warrior, Guru, or God? No.

[magicgrid]

hey there ... I'm having the same problem.

I use prosper 202 to track all my sales through clickbank and this afternoon when I imported all my SUBIDS to check my traffic refers I;m showing different stats from CB

Has anyone had this problem using prosper 202 and CB ??

[The Mad Ape]

ClickBank is a sleazy organization. They do everything in their power to claw back affiliate commissions. I really do not know how they get away with their CDR policy.

Further, on my blog I have affiliate marketers who earn in excess of $1,000,000 commissions from ClickBank, accusing ClickBank of outright fraud.

[Trader54]

Originally Posted by ConversionCoach

I'm just surprised that nobody has commented on the solution / new competition for CB that has been mentioned before PayGear.com. Has anyone tested them? They look pretty attractive to me...

Smells spammy ...

[theinfomaven]

Originally Posted by lamborman

are there any good alternatives to clickbank then guys

Yes.


http://siteanalytics.compete.com/e-j...com/?metric=uv

Both have affiliate programs, by the way.

E-Junkie & Plimus are my favs.


Also, for custom solutions (if you don't care about affiliate traffic or want to manage that yourself):
directtrack
alertpay
commission junction
1shoppingcart.com
automateyourwebsite.com

[James Campbell]

Just checked you PayGear.com it is nothing more than a paydotcom.com clone but with more payment options.

So far there is not a competitor to cb. e-junkie, paydotcom, etc... are all based on you handling your own payments through your own payment processor. None of them keep payout affiliates for you, send them the correct tax forms, take payment for you etc...

CB is the only game in town at the moment. Although, I'm working on changing that, and suspect quite a few other people are too.

James

[W.P. Allen]

Tell me what other marketplace, as an affiliate, you don't have to worry
about the merchant not paying you the commissions you're owed. My
experiences with PayDotcom have made it so that the ONLY way I will
promote anything from that place is if I know the merchant personally.

So please...somebody tell me who is better.

That's why I said earlier that whining about this problem (I agree there
are problems, though I am not exactly sure I agree with what they are
or if they are intentional) does no good.

Come up with solutions.

Get a hold of a big name marketer or group of marketers who would be
willing to make enough noise about this that it makes a difference.

Somebody come up with an alternative to Clickbank that will have
affiliates AND merchants flocking to them in droves.

Until somebody does that, all of this is just blowing off steam.

Jesus...

No more excuses for Clickbank. No MORE EXCUSES FOR CLICKBANK!!!!!!!!!

[floodrod]

Clickbank definitely goofs up from time to time, but I can't complain. Still better than the competition IMO

[Dellco]

No one here mentions the fact that CB has your password under their lock and key.

I always wondered why I could not change my password and had to use theirs.

My guess is, so they can access anybody's accounts at any time they want?

[suaveymcsuave]

Isn't Clickbank a business? Aren't people in business to make money? I work (as a drone bee) for a multi-billion dollar company that has presence globally. It took them a few months to replace a missing doorknob from one of the lunchroom doors. Did the door still work? Yes. Was it causing plenty of complaints? Yes. But did the door still work?

Pretty much it follows the old saying, "If it ain't broke then don't/why fix it".
They still make money, the vendors still make money, affiliates still make money (albeit not consistently) so they probably don't care about the door right now.

-Dave

[AdamWB]

K got a little update for you guys.

Tried opening up another account as per the advice of a few members on this thread.

Keep in mind I was getting several thousands hops and several weeks would go by before getting 1 sale per product with my other account. Within hours of opening my other account, 40 hops later, I get a sale. I only switched over one of my products to test this, but you can be sure I'm moving everything over to the new account again. Take it for what its worth, but I have absolutely nothing to gain in lying about any of this.

Yea, I mean there's not alot we can do except piss and moan right now. But I hope this shuts up some of you naysayers that think CB needs excuses for their actions. I had a CB account for several years making several thousand per month before this happened, so those of you that think you're immune, think again.

[Jeremy Kelsall]

Adam,

Originally Posted by AdamWB

K got a little update for you guys.

Tried opening up another account as per the advice of a few members on this thread.

Keep in mind I was getting several thousands hops and several weeks would go by before getting 1 sale per product with my other account. Within hours of opening my other account, 40 hops later, I get a sale. I only switched over one of my products to test this, but you can be sure I'm moving everything over to the new account again. Take it for what its worth, but I have absolutely nothing to gain in lying about any of this.

Yea, I mean there's not alot we can do except piss and moan right now. But I hope this shuts up some of you naysayers that think CB needs excuses for their actions. I had a CB account for several years making several thousand per month before this happened, so those of you that think you're immune, think again.

I'm glad that you took some good advice. You'll see that this new account will have good conversion rates for a month or two and then you will need to open another acct

[AdamWB]

Originally Posted by Jeremy Kelsall

Adam,



I'm glad that you took some good advice. You'll see that this new account will have good conversion rates for a month or two and then you will need to open another acct

Hey thanks for the heads up man. Its going to suck changing accounts every so often, but what can you do?

Is there anything I need to know about switching accounts? Can I use the same payee address and name, and just switch the account nickname? Or does everything need to be different? Even the IP?

For this one I just put it in one of my business accounts, but if I have to keep switching it, it would be annoying to have to set up a new LLC every time CB decides to start stealing again. What steps do you take to open another account? Feel free to PM me, or post on here, either way =)

[Jeremy Kelsall]

Well, I've always set them up with the same information...

Someone told me yesterday that it could be against ClickBanks TOS to do that, but it is against my TOS to steal my money

[AdamWB]

Originally Posted by Jeremy Kelsall

Well, I've always set them up with the same information...

Someone told me yesterday that it could be against ClickBanks TOS to do that, but it is against my TOS to steal my money

Cool, that makes it easier. And if its against their TOS I'm sure they would have caught you by now and banned the accounts, in which case they haven't. So I'm sure your safe =)

[Frank Bruno]

Originally Posted by AdamWB

K got a little update for you guys.

Tried opening up another account as per the advice of a few members on this thread.

Keep in mind I was getting several thousands hops and several weeks would go by before getting 1 sale per product with my other account. Within hours of opening my other account, 40 hops later, I get a sale. I only switched over one of my products to test this, but you can be sure I'm moving everything over to the new account again. Take it for what its worth, but I have absolutely nothing to gain in lying about any of this.

Yea, I mean there's not alot we can do except piss and moan right now. But I hope this shuts up some of you naysayers that think CB needs excuses for their actions. I had a CB account for several years making several thousand per month before this happened, so those of you that think you're immune, think again.

I can attest to this as I've done the exact same thing a few weeks ago by opening up another account and changing my hop I.D and sure enough the sales started coming in again.

Now after about 3 weeks the same thing appears to be happeing again.

Frank Bruno

[Jeremy Kelsall]

Yeah, I'm hoping that it fixes itself soon or they resolve the problem. When I first started marketing ClickBank products and had money rolling in, I was so excited and it was like the holy grail.

I'd like to get back to a scenario where I could trust them to not screw me out of my cash again

Originally Posted by AdamWB

Cool, that makes it easier. And if its against their TOS I'm sure they would have caught you by now and banned the accounts, in which case they haven't. So I'm sure your safe =)

[Steven Wagenheim]

Originally Posted by Jeremy Kelsall

Yeah, I'm hoping that it fixes itself soon or they resolve the problem. When I first started marketing ClickBank products and had money rolling in, I was so excited and it was like the holy grail.

I'd like to get back to a scenario where I could trust them to not screw me out of my cash again

Jeremy, needless to say, all of this overwhelming evidence (how long can one
person stay in denial) is making me more than just a little sick over this whole
thing. Fortunately, I rely so little on Clickbank these days that it really doesn't
affect me much. But still, it's obvious this needs to be fixed.

I have made Jen aware of this problem and this thread and have yet to
hear back from her.

That bothers me as she usually gets back to me right away.

I don't know if that in itself means anything but needless to say, I'm not
happy about any of this.

I still don't think intentional stealing is going on, but I am convinced that
for some reason, problems creep into old accounts causing them not to
function any longer.

Of course this could all be because of what one member pointed out about
somebody hijacking high converting accounts. I'm no longer ruling that
out as nobody else should either.

If I had the time, I would dedicate all my hours to investigating this and
getting to the bottom of it.

I just don't.

But I am going to keep writing to Jen until I hear back from her.

Yeah, something is very wrong somewhere.

[Jeremy Kelsall]

Steven,

ClickBank for me at this point is a convenience...

When I first started all of my energy went into clickbank, but with everything that I've leaned and done in the last year and a half I could replace the income if I had to. To do so though would be an annoyance.

I don't think that they are doing it on purpose...If they were, that would make them one of the dumbest companies on the face of the earth. I do however think they are long past due for an overhaul as I don't think that it is a coincidence that a new acct = old conversion rates and old acct = no money or poor conversions from previously proven traffic.

I do hope that they take this serious. I'm sure that I'm not the only one that is starting to pour more energy into other things like CPA, product creation, Adsense, and other revenue models. In the end, they will be the ones that lose out. The people that know how to make money will make it whether it is with ClickBank or someone else.

[Jeremy Kelsall]

Jennifer,

You are absolutely correct...but, it doesn't appear that they are ever going to admit wrong doing here...Imagine the lawsuits that would follow do to money earned not being paid?

Even though it makes them look like clowns they are probably going to stick to deny deny deny.

[milan]

Originally Posted by jamesc32

So far there is not a competitor to cb. e-junkie, paydotcom, etc... are all based on you handling your own payments through your own payment processor. None of them keep payout affiliates for you, send them the correct tax forms, take payment for you etc...

There are a couple of processors which do that for you and more. The person above mentioned Plimus, they do everything you said and more.

[Janus]

A lot of conjecture here and a very serious issue that needs resolution.

Apparently the problem is:

1) Criminal Acts at CB (either the co or an employee)
2) Criminal Acts outside of CB (cyber crime)
3) Incompetence at CB (sometimes negligence can turn criminal through subsequent actions)
4) Some combination of the above

They always say "follow the money". So who benefits, can it be proven and who can prove it.

The product provider has no way to influence payments so their off the hook, customers are apparently receiving what they paid for so they too are innocent, the affiliates are the ones screaming so they aren't doing it, CB (the Co) could benefit but they're also losing sales & affiliates to their competition but they could be incompetent or a criminal (inside or outside of the Co).

So where's the proof? Currently there is none.

Who can find out? Probably the FBI, a big league lawsuit (where someone fronts big bucks for the investigation and CB itself (if they're not incompetent or have liability). If the FBI investigates it, you won't know of the investigation for years and it'll be more years before they acknowledge it or arrest the criminals. Nobody can afford to investigate and gain access to the necessary records except the FBI. So you have to complain to the FBI and local US attorneys.

The other choice, since individual lawsuits are impractical, is to bring pressure on CB to clean up the mess. First you would have to trust them to do so, it would help if they acknowledge that there was a problem and you trusted them to properly fix things along with notifying you of the outcome.

That said, it seems like the most practical course of action for you is 1) move your business elsewhere 2) stay with the current status quo or 3) file complaints with the government investigative agencies.

Looks like doing either 1) or 2) along with the bonus action of 3) is one practical solution.

Good Luck All,
Pat

[Anthony Wee]

Geez aren't you guys afraid of getting sued by Clickbank one day for posting slanderous threads about them "ripping affiliates off"?

[AdamWB]

Originally Posted by Anthony Wee

Geez aren't you guys afraid of getting sued by Clickbank one day for posting slanderous threads about them "ripping affiliates off"?

lol, I hope this was a sarcastic joke?

Look, I'm not, nor either is anyone else posting slanderous threads. I would not be accusing anyone unless I had serious proof.

I only call it how I see it. I got affiliate sales and didn't get paid for it - and I have proof of it. I also changed my CB account, and sales started miraculously occurring after a several week drought - and I have proof of that.

SEVERAL well known, highly regarded and respected people of this forum are also reporting the EXACT SAME issue. I mean, come on. It's like trying to convince you people that the earth is round - how much more proof do you need?

Actually, I hope CB opens up a case against its affiliates. Then it will be in the courts hands and maybe a little justice will get resolved. Power to em.

[captivereef]

I just opened up a new account and swicthed one of my products over, lets see what happens.

[Mightyade]

John,
I think there is sense in what Jonstein said. I equally believe that Clikbank has nothing to gain by duping you of your hard earned commission. doing so will tantamount to self destruction. We should try to appeal to some savvy marketers who are in the habit of using re-direction programming to avoid commission payment

[mikkosant]

Can someone recommend a link cloaker that makes it easy to switch out the hop links?
Thanks

[Jeremy Kelsall]

Hello,

Originally Posted by Anthony Wee

Geez aren't you guys afraid of getting sued by Clickbank one day for posting slanderous threads about them "ripping affiliates off"?

If ClickBank or anyone associated with ClickBank wants to discuss it, I'm sure there will be no shortage of people that will be willing to talk to them about it

I doubt that will happen though.

There is nothing slanderous being said. Several people have stated that they went weeks with no sales and within hours of contacting clickbank sales started happening again.

People have also stated that after days or weeks of no sales that they opened a new account and somehow miraculously started getting the same conversion numbers again.

I know that everything I posted in this thread has been factual. No worries here.

[usfemail]

Yeah I agree with everyone about Clickbank's tracking not being correct. I have never gone more than two days without a sale. Now it has been 10 days and no sale! It looks like I have already started promoting other affiliate products. However most of my income currently (used) to come from Clickbank.

It is very discouraging as I put in a lot of hard work and time online only to see my CB account with all zero's. That has not happened in a long time. I need to hurry up and change my affiliate programs today!

[One Inch Punch]

Originally Posted by nmh

OMG!!! What about Commission Junction or E-Junkie then? you all scared me to death as a newbie to use CB.

I won't use CJ because I've promoted products they carry that they discontinued and did not notify me of it until a couple weeks later. Promotional money down the drain.

FWIW, I'm with Steven. There's no monetary incentive for CB to shave sales and Steven laid out why perfectly.

Having a slow week or a slow period doesn't mean CB is shaving sales. There's a lot of variables that go into this game and it would be wise to check them all out and get to the real root of the problem.

[Dellco]

I've heard of a bot that goes around harvesting/stealing CB IDs a while back, and there was not much anyone could do about it.

I'm not sure how true this is.

[nichebreakers]

Originally Posted by Johnathan

Actually Steve...

I have read a number of good posts from you, but believe you may be mistaken here...

It is not uncommon for some businesses to 'deliberately' "shave" commissions (or other things/different businesses), etc, because there is a lack of accountability. The excuse is 'programmer' error, and when you are doing tens of millions of dollars in monthly volume, it adds up.

So if an affiliate say made "100" sales, and a business "shaved" 5 of those sales, most affiliates would be none the wiser because there is no way for the affiliate to "monitor" the actual number of sales made on the vendors account (short of getting the vendors password, and mapping the IP address of completed sales to the IP address of leads generated from the affiliates site).

Actually, cell phone companies are known for this practise, but in a different form. They deliberately overbill anwhere from 5%-10% of their clients on an alternating schedule (i.e., 10% of 1 million = 100,000 customers). Out of those 100,000 customers, only 1% are ever likely to notice AND complain AND jump through the hoops to get their money back. So, the cell phone company pockets an extra 10% monthly revenue. It is a known practise.

From what I've read, it does seem very likely that CB is doing this.

Why? Because they figure they won't get caught. Plus, if they do, they can say 'oops! silly programmer error'.

Before -- the internet was "sparse" enough that if one person became aware of a poor business practise, it was difficult to get a company to change.

However, with sites (forums) such as this, where people congregate -- if you get enough people aware of a poor business practise and getting them in 'bulk' to complain, then the company usually will change its practise.

So it is very likely that CB is doing that -- the old expression where there is smoke there is fire. They just figure they won't get caught... Until enough people realize what is going on and complain.

Also credit card companies have been known to do similar things. Workers have stated that they were aware of payments being shredded intentionally so card holders would have to pay a late fee.

Walmart also does the same thing to employees by not paying overtime, but then making workers do work when they are off the clock. Walmart managers have also reported shaving off hours to lower earnings paid to their employees.

If they aren't intentionally doing it, what explains the pattern many folks often see?

Personally I have noticed many times I will start a ppc campaign and then for the first week or so I will receive sales, then have sales stop completely. Meanwhile I am still getting clicks.

Maybe it was my fault, maybe it's just a coincidence. However, seeing so many complaints of others having similar experiences makes me wonder.

[usfemail]

Does anyone know of an affiliate program that is similiar to CB? I want to begin diversifying that way if my sales dry up one week; I always have another program. I am currently using Commission Junction as well.

Looking for something similiar to CB.

Thanks

[ShafirAhmad]

Originally Posted by Harvey.Segal

I managed to get a transcript of a conversation between two ClickBank employees.

...
B: Well use the server 7 solution

A: What's that ?

B: I've put the code fix on server number 7.
That's where we put the top sellers. So stick Fred in there.

...

B: It's not a miracle. New accounts get put on server 8
where I've also put the code fix.

Why cant we all request that they put the fix in - if it only takes one hour, or at the very least, get transferred to server 7 and 8

[Steve Steinitz]

Hi,

I think it would be a useful experience to launch a class action (as mentioned above) against the entity being discussed here. It might even do some good. Does anyone have such experience?

Cheers,

Steve

[abelacts]

I believe not being credited as an affiliate is part of the business risks. If you think it happens to you, find ways to overcome this - as Jeremy proposed: create new CB accounts (assuming it works) or you can create your own products. Or you can dump CB totally.

[usfemail]

Just wanted to let everyone know that I sent CB an email this morning about not getting any sales for 10 days (which is very unusual) and guess what. Already this morning I have made 2 sales. Coincidence?

Maybe I will open up another account; although I have a question. If you can use the same information as your old account; do you close out your old account or does it stay open?

[Stallion]

[img]http://img528.imageshack.us/img528/6084/holy****.gif[/img]

Isn't that picture classic?

Just wanted to let everyone know that I sent CB an email this morning about not getting any sales for 10 days (which is very unusual) and guess what. Already this morning I have made 2 sales. Coincidence?

That is the story of my life, but Clickbank (about a month ago) told me I wasn't professional with my complaining and will no longer help me. It's apparently "unprofessional" to call them liars when they BS me with their "there's nothing wrong, check your campaign" and they also don't like it when you say you can prove there is a problem through simple statistical analysis.

[Mal Keenan]

I have noticed irregularities with my CB commissions for years. So this is nothing new. I even saw a thread a while ago here where product owner actually came out and admitted that many of their sales should have been affiliate sales but were not being registered as such by CB.

[Frank Bruno]

Originally Posted by cosmokid

But at what point does allowing ongoing, systemic problems to continue - plus this really suspicious behavior where a lot of us email them about the problem and then immediately get sales within a few hours (after a week or zeroes) start to hint at true negligence?

So maybe they're clueless, maybe they feel like they can't fix these problems or whatever - an ETHICAL business at this point would not be engaging in CONCEALMENT of the problem (which appears to be happening) or NON RESPONSE (refusing to admit that there might be a problem.) Those are negligent behaviors. Not clueless behaviors. They have an ethical responsibility to address these complaints and stop the bull ****.

Jennifer

Exactly! Time will get the best of CB and everything will come out in the end.

There are too many serious marketers who invest a lot of time and expenditure to treat this like a hobby.

I seriously smell a large lawsuit. In fact I wouldn't be surprised if it was in the mix at this very moment.

Frank Bruno

[Wayne]

Here is just a thought i had that hasn't been mentioned in this thread yet (I don't think
so anyway). Clickbank has a merchant account with a bank to process orders, and if
their refund rate or chargeback rate goes too high they have a danger of losing their
merchant account and not being able to accept orders anymore. Clickbank has always
had way more stricter standards with credit card sales than any other site I know of
online, probably because of so many crap products in their marketplace. There have always been reports of people saying they are not able to order because of problems
with their credit card. I would be curious to know what the average refund rate is for
the people who are saying their sales start up again when opening new accounts. Maybe
it could be possible that their refund rate is reaching a certain plateau where there
account is being placed under stricter standards with the credit card processing and
sales are getting denied. When they open a new account, they are placed under the
normal credit card standards again until they reach the refund rate again that will place
them into the stricter standards again. Not saying this is happening at all, but at the
moment I can't think of anything else, and with all of the people that have reported
over the past several years about trying to order and not being able to with their
credit card, this may be another possibility.

[Steven Wagenheim]

Originally Posted by Wayne

Here is just a thought i had that hasn't been mentioned in this thread yet (I don't think
so anyway). Clickbank has a merchant account with a bank to process orders, and if
their refund rate or chargeback rate goes too high they have a danger of losing their
merchant account and not being able to accept orders anymore. Clickbank has always
had way more stricter standards with credit card sales than any other site I know of
online, probably because of so many crap products in their marketplace. There have always been reports of people saying they are not able to order because of problems
with their credit card. I would be curious to know what the average refund rate is for
the people who are saying their sales start up again when opening new accounts. Maybe
it could be possible that their refund rate is reaching a certain plateau where there
account is being placed under stricter standards with the credit card processing and
sales are getting denied. When they open a new account, they are placed under the
normal credit card standards again until they reach the refund rate again that will place
them into the stricter standards again. Not saying this is happening at all, but at the
moment I can't think of anything else, and with all of the people that have reported
over the past several years about trying to order and not being able to with their
credit card, this may be another possibility.

You know Wayne, this actually makes a lot of sense.

I have one account, because of 2 chargebacks in 6 years, that has a
very high allowance rate, even though my refund rate is only 5.68% for
that account. Yeah, it doesn't take much for your account to get screwed.

Point is, I've had several people actually contact me (who knows who
doesn't) to tell me that they tried to order but couldn't. They didn't know
the reason (probably because of their credit) but were unable to buy and
wanted to know if there was another way they could pay me.

Good point...this could have at least something to do with it.

[Chris Kent]

Clickbank does seem to go up and down with days of zero sales and other days of several sales in just one hour. But all in all, it averages itself out so I don't think that serious players who are in it for the long term have anything to worry about.

As for that chart taken from cb-analytics, that is the effect of banning all the P2P products since 9 April.

[Stallion]

Wayne, That's a very good point and that sort of thing is probably playing out anyway, but I don't believe it is the problem. The reason I believe that is due to the fact that it has to be consistent. It wouldn't produce a great week of sales and a week of zeros. It would be consistent.

[Janet Sawyer]

No smoke or mirrors then?

Interesting - and more importantly Food for Thought!

Originally Posted by Harvey.Segal

I managed to get a transcript of a conversation between two ClickBank employees.

A: I've got Fred Smith on the phone complaining yet again:
one week zero sales, the next week lots of sales.

B: Well just do the usual trick. Go to his account and click
on the "Activate" button. It always works - it is
programmed to cause an onrush of sales and keep him quiet

A: OK but I've been thinking. If that solves the problem then
surely . . . that means you know what the problem is.

B: Shhh. Lower your voice - of course I do.

A: Then why don't you code it in

B: Too much work. As you know I'm the only programmer here
and I wrote the system twenty years ago in Cobol.

A: But people are complaining.

B: Well use the server 7 solution

A: What's that ?

B: I've put the code fix on server number 7.
That's where we put the top sellers. So stick Fred in there.

Any more problems ?

A: Affiliate Jim Kelly can't get sales. He read at the
Warrior forum that if you open a new account then
miraculously the sales start again.

B: It's not a miracle. New accounts get put on server 8
where I've also put the code fix.

A: So how long before you do all the servers.

B: Oh it's only an hour's work but no hurry, we've got no
competitors so we're not worried about annoying vendors and
affiliates. Maybe next year some time.

[CWreports]

After reading this entire thread, and reading that CB is aware of the thread
but has chosen not to respond I'm wondering if they're going through some
kind of major systems problem or some form of system sabotage
or perhaps a cyber attack.

They could be frantically putting out fires as they pop by you all reporting
inconsistencies in payment behavior... plus trying to correct the system at
the same time. If this is the case it would definitely behoove them to not go
public until "after'" the problem is fixed. Otherwise it would become a nightmare
as they would be swamped with calls/complaints.

I'm not condoning their actions in whatever case. It's just another idea of what
could be the problem.

Many companies choose not to announce a system problem until it's resolved.

The only other conclusion I could draw from this is something of a more dire nature.
And that's the possibility they have been impacted negatively by this economy!!

Carol

[st0rm]

this totally sucks, how can they get away with this s.it

[Heuristic]

I think there are 5 distinct possibilities when the customer types in their credit card number:

1. The transaction goes through as normal and the affiliate gets the commision owed.

2. The transaction fails due to an overzealous fraud protection system.

3. The transaction goes through but the affiliate commission is stolen outright due to an infected customer pc.

4. The transaction goes through and the vendor is mistakenly credited 100% of the sale.

5. The transaction goes through and CB pockets 100% of the sale or the affiliate commission (unlikely).

I don't think Clickbank is intentionally stealing affiliate's commissions, so of the transactions that are completed, where does the money go? I mean, it must go somewhere.

If the vendors are getting 100% of the sale, how would they know what affiliate the money belongs to if it's not being recorded? Of those vendors, how many are likely to complain to CB that they received too much money? Some would, most would not.

Either way, it's a huge mess.

Steve