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Anyone using Hostgators osticket?

by magnus1
4 replies
Hi,

I've installed it and everything is working fine. The only problem I have is I can't figure out how to get it to alert me when a new ticket is lodged, i.e. send any tickets created/updated to my email inbox. Can anyone shed some light?

I emailed support and they told me to try piping, but it's still not working. Any help would be much appreciated.


Cheers,
Michelle
#hostgators #osticket
  • Profile picture of the author sakthiganesh
    I am using osticket support system for my client support ticket and it's hosted on the Hostgator .I am using this for more than two years with out any issues.
    The problem you have reported is fixed with the admin settings of the software.
    Login to your support system admin panel using admin credentials.
    And you will find the " Alerts & Notices" options under the "settings" menu
    Select "Enable" radio button for the " New Ticket Alert" option.
    You can also change the settings according to other other updates.
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    • Profile picture of the author magnus1
      Hi there,

      Thanks for the quick response.

      Yes, I have those set, but it doesn't work. Where do you set the email address it sends to? There are so many different options for email addresses. Maybe I haven't set it up correctly.


      Cheers,
      Michelle

      Originally Posted by sakthiganesh View Post

      I am using osticket support system for my client support ticket and it's hosted on the Hostgator .I am using this for more than two years with out any issues.
      The problem you have reported is fixed with the admin settings of the software.
      Login to your support system admin panel using admin credentials.
      And you will find the " Alerts & Notices" options under the "settings" menu
      Select "Enable" radio button for the " New Ticket Alert" option.
      You can also change the settings according to other other updates.
      {{ DiscussionBoard.errors[7485970].message }}
  • Profile picture of the author SteveSRS
    Hi,

    First of all osticket is not from 'hostgator'.. It is an open source system see:
    osTicket:: Open Source Support Ticket System

    First: make sure you have latest version..
    Secondly are you using php mailing system or smpt?

    I used OSticket a while and had a lot of problems with it.. its pretty damn buggy this system.. I switched to HESK (also free).. don't have problems any more..
    Signature
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    • Profile picture of the author magnus1
      Thanks. I'll give it a go.

      Originally Posted by SteveSRS View Post

      Hi,

      First of all osticket is not from 'hostgator'.. It is an open source system see:
      osTicket:: Open Source Support Ticket System

      First: make sure you have latest version..
      Secondly are you using php mailing system or smpt?

      I used OSticket a while and had a lot of problems with it.. its pretty damn buggy this system.. I switched to HESK (also free).. don't have problems any more..
      {{ DiscussionBoard.errors[7486311].message }}

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