I need support staff - any recommendations?

9 replies
Hi,

I need someone who can do various tasks for me including (but not limited to) answering customer support questions.

I need to find someone who understands Internet Marketing to a very high standard and experience level. I need someone I can trust to answer my customers questions in the way I personally would want them answered.

I am reluctant to go to Elance or Rentacoder as I would be taking a risk.

I would prefer recommendations from other top marketers who use the SAME people themselves.

Thanks
Chris
#recommendations #staff #support
  • Profile picture of the author Roy Carter
    Hi Chris

    Take a look at fellow Warrior Diana Barnum at Moving Ahead Communications - Advance with Affordable Business Support Services
    (not an aff link).

    I've used her service in the past and it's very good.

    Hope that helps.

    Roy
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    • Profile picture of the author cyberws
      We've used Odesk[dot]com for about half a dozen projects and have been very happy with them. The key is to be very clear and specific about what you want. And if you find someone you're happy with, you can keep using them long term.
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  • Profile picture of the author SeanIM
    I know the support team that handles a *lot* of stuff for a few very well known 'guru' marketers. PM me if you want that company's info...
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  • Profile picture of the author Chris Freville
    Hi Roy and Cyber,

    Thanks for your answers. I would like to go with someone who people still currently use, not ones people have only used in the past, if you get my drift. I need to make them accountable to me. Thanks again.
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  • Profile picture of the author Roy Carter
    Hi Chris - I know you will find that Diana's company is very accountable and very good at responding quickly. (Plus totally trustworthy).

    Good luck. Hope you find the right fit.

    Roy
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  • Profile picture of the author Chris Freville
    Hi Roy,

    Would they be able to answer technical or marketing questions which my customers ask?

    Would they be prepared to learn what my own product is all about so they could answer questions on my behalf, because they have taken the time to learn what my own product/service .

    Thanks
    Chris
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    • Profile picture of the author Roy Carter
      Hi Chris, - they are familiar with the IM scene and have knowledge on, for example, how to install things like 1shoppingcart etc.

      Diana is very approachable so if you just contact her (tell her I sent you) and tell her your needs she'll be happy to let you know whether she feels her company can help, I'm sure.

      Worth asking the question I'd say.

      Roy
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  • Profile picture of the author Mark .W. James
    you best and cheapest option is to go over to DP and ask for freelancers
    tell them you pay in advance and via paypal... thats the key to getting them
    even if you pay less, they will come to you
    just talk to them a while to see if they wont run off with your money.
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  • Profile picture of the author ricaparaleho
    and try to make good conversation with them... in that way you can build good relationship between you and the provider.
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