Contact Page - Content Suggestions?

by npaige
7 replies
Hi folks,


I am just putting together a contact page for my review site and would love your feedback.


For email: Do you prefer an email address link or a contact form? Please explain... And if you prefer the form, which form do you suggest?


I have a business phone line - do you suggest using it?

And then my social network urls...


Anything else?


Thanks much,
Dr. Nicki
#contact #content #page #suggestions
  • Profile picture of the author Randall Magwood
    I would put the following on your contact page.

    1) Email address

    2) Phone number

    3) Help desk support ticket

    4) Contact form for visitors to fill out
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  • From a viewer's standpoint, I'd prefer having contact forms. EmailMeForm is an awesome contact form provider, and it works great and has full functionalities. But if you'd also like, showing your e-mail address link on the contact page itself won't go amiss. That way, people will get more options on how to contact you.
    And yes, you might want to add your business phone line. Be careful though, prank callers.
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  • Npaige,

    The simpler you can make your contact form the better. Only request information that is absolutely necessary for your purposes. In most cases this means name, email address, phone, and perhaps a section for comments. Also keep validation to a minimum if possible. For example you may not want to require that a user leaves comments.

    If by “email address link” you are referring to a link with anchor text that is your email address that opens the user’s default email client, this is a bad usability practice. Not all users have email address clients configured and those that don’t will have a poor experience with your form and may end up abandoning the process.

    Business phone lines are always good and I would suggest putting this in a conspicuous place on every page of your site, especially if you rely on it heavily as a means of communication with prospects or for people to contact you for products/services in general.

    Here are a bunch of examples that could give you some inspiration,

    22 Inspiring Examples of Contact Forms and Pages | Inspiration

    Hope that helps,

    Shawn
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    • Profile picture of the author Aldiyar1
      Hi!

      Also I would use live chat like siteheart(dot)com or livezilla.

      Contact form is better IMHO.
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  • Profile picture of the author supreme
    Originally Posted by npaige View Post

    Hi folks,


    I am just putting together a contact page for my review site and would love your feedback.


    For email: Do you prefer an email address link or a contact form? Please explain... And if you prefer the form, which form do you suggest?


    I have a business phone line - do you suggest using it?

    And then my social network urls...


    Anything else?


    Thanks much,
    Dr. Nicki
    do you have an about me page?
    there you can put photo, social media links and what you are about..
    contact page: email, form and phone no.. and a link to your about page.. will work well
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  • Profile picture of the author WillR
    You should never list ANY email address on ANY webpage -- unless you like having your email spammed to the hell. If you do have to show an email address then only ever do so using an image. Those who think putting your email address like john (at) hotmail.com stops anything are sadly mistaken but I still see plenty of people doing it. All the email harvesters know all of those tricks and will still grab your email address and spam the crap out of it.

    Contact forms are definitely what you should be using. For Wordpress something like Contact7 or Gravity Forms will do the trick.
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  • Profile picture of the author NeXtReview
    Also by re-enforcing your offer or service on the contact page can help to boost conversions
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