What's the deal with pop ups and exit pops?

31 replies
I don't get it with pop ups I always get criticism for having a pop up to optin to my free ebook so I'm thinking about getting rid it but is seems like every site you go to has a pop up, even the most high authority and popular legit sites have pop ups of some kind.

So are they generally despised? They must work or they wouldn't be everywhere. I know that when I don't have one my opt in rate is much lower.

What is your experience, feedback and thoughts about pop ups?

Much appreciated, Joe

PS if you want to see my popup it comes up here after 30 seconds
#deal #exit #pop #pops #ups
  • Profile picture of the author drewfioravanti
    Popups are disliked because they are intrusive to the user. Plus, they have a bad rep from the days when they dominated the ad space.

    But...is a pop up on your site promoting your products...or your list..a bad thing? No. Is it still intrusive? I'd day yes.

    But....you said it yourself...they work. If your opt in rate goes up because you have the pop up, use it. People may blindly claim that they suck and they hate them...but if people are actually engaging with it and it is relevant to their needs (which it will be because it is about your site....very different than the animated gif 1,000,000 visitor ads) they most likely haven't tested it.

    Do what you know works. Not what people say doesn't work.
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  • Profile picture of the author Alexa Smith
    Banned
    Originally Posted by jmk909er View Post

    seems like every site you go to has a pop up
    Many of them have copied the idea from other "gurus" whose idea of split-testing these things is that if people opt-in to them or buy through them at a discount, or whatever their purpose is, then "they must be working".

    Originally Posted by jmk909er View Post

    They must work or they wouldn't be everywhere.
    Er ... no.

    This is a fallacy of misattributed causation.

    The fact that they're everywhere doesn't prove that they work: it proves only that everyone imagines that they "must" work.

    It's proof of the belief, not proof of the reality.

    Internet marketing is full of things that "must" work. The reality is that many of them don't. It depends what you measure/test. The world is full of marketers who believe they've tested them and shown that they work, but have actually measured the wrong things. But not nearly as full as it is of marketers who haven't really tested them at all, but have just assumed that they "must" work, "otherwise you wouldn't see gurus using them".

    Here's the reality: http://www.warriorforum.com/main-int...ml#post4985800

    It's not just about the number of people who opt in to them: it's also about the number of people who would otherwise have come back and opted in later, but don't, once they've seen the pop-up.
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    • Profile picture of the author mikehuff
      Originally Posted by Alexa Smith View Post

      Many of them have copied the idea from other "gurus" whose idea of split-testing these things is that if people opt-in to them or buy through them at a discount, or whatever their purpose is, then "they must be working".



      Er ... no.

      This is a fallacy of misattributed causation.

      The fact that they're everywhere doesn't prove that they work: it proves only that everyone imagines that they "must" work.

      It's proof of the belief, not proof of the reality.

      Internet marketing is full of things that "must" work. The reality is that many of them don't. It depends what you measure/test. The world is full of marketers who believe they've tested them and shown that they work, but have actually measured the wrong things. But not nearly as full as it is of marketers who haven't really tested them at all, but have just assumed that they "must" work, "otherwise you wouldn't see gurus using them".

      Here's the reality: http://www.warriorforum.com/main-int...ml#post4985800

      It's not just about the number of people who opt in to them: it's also about the number of people who would otherwise have come back and opted in later, but don't, once they've seen the pop-up.
      Well what else can they test? The only options are pop up copy and whether or not they click the "stay on page button" right?

      I agree that a lot of things in IM are assumed because of a trusted guru, but why not have an exit pop if they're leaving anyway?
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      • Profile picture of the author Alexa Smith
        Banned
        Originally Posted by mikehuff View Post

        Well what else can they test?
        Explained in the post linked to, above.

        Originally Posted by mikehuff View Post

        The only options are pop up copy and whether or not they click the "stay on page button" right?
        No, Mike. There are other significant options, too. The better way to split-test is to monitor also returning visitors over some suitable time-period. It's more difficult to test, this way, of course, but it does give you an indication of what proportion of your otherwise returning traffic you're losing speficially because they've seen the pop-up.

        Originally Posted by mikehuff View Post

        I agree that a lot of things in IM are assumed because of a trusted guru, but why not have an exit pop if they're leaving anyway?
        Because some people who are leaving anyway will come back and sign up later (as you can measure, and prove: many people opt in at their second/third visits to a site!), if you don't piss them off with a pop-up?

        Originally Posted by xxxJamesxxx View Post

        I get optins everyday on my exit pop ups so I do "know" they work.
        With "logic" like that, who needs "testing" at all?!
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  • Profile picture of the author xxxJamesxxx
    Fact is; people hate 'em but they DO get results.

    I get optins everyday on my exit pop ups so I do "know" they work.

    James Scholes
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  • Profile picture of the author EPoltrack77
    Hey Joe, Having a good day I hope! popups and popunders are a fantastic way to promote. You need to be careful because you are interupting the user's experiance but at the same time you can present your offer in a manor that grabs the users attention. Using popups and popunders correctly you can increase your numbers by a lot. Once you learn more about popups and how they can help your site you then can use ppv or cpv to basically get as much traffic as you want as fast as you want it. Learning to optimize for the best CTR is the name of the game. People who don;t use popups are missing out on a huge source
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  • Profile picture of the author Chri5123
    I have tested exit pop ups on A LOT of niches!

    Here is what I have found:

    "Some niches they work well in and others will drop your conversion rate!"

    You have to test I'm afraid - there are too many variables in it such as your sales page, the layout, the copy etc...

    Test on your site and see if it works for you.
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    • Profile picture of the author Alexa Smith
      Banned
      Originally Posted by Chri5123 View Post

      "Some niches they work well in and others will drop your conversion rate!"
      This is true, for sure.

      Also I think that with some traffic demographics they might work ok, but with others they'll certainly drop your conversion rate and income.

      Let's look at an example.

      Dick has an exit pop-up with an opt-in. He gets 1,000 visitors from traffic-source "x". 100 of them opt in on his site and the remaining 900 are shown the pop-up on leaving the site. Another 25 opt in to this, and 875 don't. Half of those 875 are pissed off with the exit pop-up and will never visit the site again. Of the remaining 438 people, let's imagine that a third return (once or more than once, at some future times) and eventually, collectively 20% of that third opt in at some point. That gives Dick another 29 people opting in, and brings his total opted in up to 154 from his original 1,000. We'll make exactly the same assumptions about Jane's absolutely identical site, too, but she doesn't use an exit pop-up and is a better logician than Dick. She gets the same 1,000 visitors from the same traffic-source and the same 100 people opt in. The other 900 people leave without seeing any pop-up. The same one-third of hers come back in future, too (that's 300) and the same 20% of them opt in (that's 60 people). So Jane opted in a total of 160 people from the same traffic, with the same site, without the pop-up.

      Jane opted in more people than Dick.

      But hey, let's hear it for our friend Dick, even if his logic leaves a little to be desired. After all, he KNOWS his pop-up's working, because people are opting in to it!

      You may not like the assumptions I've applied to these fictional people, but that doesn't matter. Your figures might be totally different from theirs, but that doesn't matter, either.

      What matters is that you test it for yourself, without assuming that "they must working because they're everywhere" (:p) and without "knowing" that it's working for you "because people are opting in to it". You can have people opting in to it and it can still lose money for you. :rolleyes:
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      • Profile picture of the author NatesMarketing
        Of course no one "likes" pop ups.

        As Internet Marketers...we have to sell!!!

        You do not make money if you sit there scared you're going to "offend" someone.

        More than likely, a pop up of some sort...be it overlay, pop under, exit pop up...will increase your conversion rate.

        Yes, I am all for testing and seeing what works the best.

        But as for sitting on my hands, scared to "offend" someone...that I am not.
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      • Profile picture of the author Alexa Smith
        Banned
        Originally Posted by drunkenmonkey View Post

        How can having an optin popup form on your page lose you money?
        By alienating people who were leaving and would have returned (as many people do), but don't, instead, once they've seen a pop-up. Sorry that it's so hard to understand, but as explained in posts #3, #6, #8 and #11 above, and in the thread linked to in post #3 above, it's provable by people who test it carefully for themselves, measuring the relevant parameters. (One of them has posted above.)

        Originally Posted by drunkenmonkey View Post

        you are actually throwing people down bad rabbit holes
        Sorry you feel that way, but I feel it's really important and worthwhile for people to test it carefully for themselves, without assumptions, and I've illustrated why, above, at some length and in some detail. Some people who have done that have found that pop-ups cost them money. This is simply factual. We can all appreciate both (a) that you don't understand why, and (b) your evident propensity to ridicule what you don't understand, but I'm afraid that really doesn't prevent its being true, and - for the record - I'm not the only one pointing that out in this thread: Chris, above, has tested extensively and confirmed that he has also found that that's sometimes so. Others, in earlier threads, have also done the same. The subject's actually a little bit more complicated than it looks - sorry.
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        • Profile picture of the author higherluv
          I feel satisfied with my conversions (20-30%) even without pop-ups.

          Never have used one, even though they're not particularly difficult to install.

          I've also never used one as, let's say, a light box on a blog. On the one I'm working on right now, I think I'll take the liberty to put just a simple opt-in form to the right of some cool content without a pop-up of any kind.

          I just think that the positive effects of the more qualified visitors is something not worth passing up. Essential if you want awesome long term relationships with your readers.

          Lots of good sites that are interesting to read DON'T have light boxes or pop-ups of any kind on them, and still convert well.

          Probably it would piss me off if they did have these pop-ups, because they would interrupt my reading!
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        • Profile picture of the author Alexa Smith
          Banned
          Originally Posted by drunkenmonkey View Post

          So tell me..

          How can you "measure relevant paremeters" on a bloody exitpop?...
          By split-testing carefully the proportions of visitors who return and opt in at later visits with and without the pop-up, the point being that if you're willing to measure that, rather than mistakenly assuming that "you either get opt-ins or you don't", you can actually learn what proportion of your traffic a pop-up is driving away, and whether you're making a net gain or a net loss.

          Some people do that, and discover that the exit pop-up, even though some people are opting in to it, is actually costing them money overall, because the number of potentially returning visitors they're losing is significantly greater than the number they're gaining on the exit pop-up.

          Other people don't quite understand that, and mistakenly imagine that "you either get opt-ins or you don't", and that that's all you need to know to judge whether you're gaining or losing.

          Originally Posted by drunkenmonkey View Post

          You either get optins or you don't.
          I won't keep saying the same thing over and over again, but this is mistaken, for the reasons explained and exemplified above and in other threads.

          Originally Posted by drunkenmonkey View Post

          What is there to measure?
          The proportion of people unnecessarily driven away, never to return, some of whom would otherwise have returned (both parameters can be measured, but as observed above, it's a little bit more complicated than it looks).

          Originally Posted by drunkenmonkey View Post

          it's not rocket science
          No, I agree that it's not rocket science, but it is a little bit more complicated than it looks, because (as explained above rather repeatedly, including with a specific, numerical example), it's possible to have people opting in to an exit pop-up but still make an overall loss on the deal.

          If that weren't so, then everyone who ever uses an exit pop-up and has even one person subscribing through it would necessarily be benefitting, by definition, wouldn't they? I certainly don't see anyone alleging that! We can all tell how much it means you to be argumentative around here, but I suspect that even you wouldn't be willing to suggest that (not with a straight face, anyway).

          Chris evidently understands it, because he says he's tested it in many different niches, and he agrees that pop-ups can sometimes lose you money.

          It might be better if you asked him to explain it to you, don't you think? You seem either unable or unwilling to discuss anything with me without what you say turning into a personal attack of some kind, and that helps nobody.

          Originally Posted by drunkenmonkey View Post

          The point I'm making is that you said you can lose money, to which I'm asking HOW, which you still haven't answered.
          I've answered it repeatedly.

          But just for you, here's the answer yet again: "By driving away people who would otherwise have returned and opted in later". (Nor am I alone in saying this. It's what people who test it carefully for themselves, without assumptions, tend to learn.)

          Yet again, I seek to make the point that people should test it carefully for themselves, without making assumptions, and without imagining that just because some people opt in to an exit pop-up that means they're necessarily going to gain, overall, by using one.

          Originally Posted by drunkenmonkey View Post

          But you know, i don't understand do I?
          I honestly don't know whether you understand it or not, DM. As others have commented in the past, sometimes it's not clear whether you're "just trolling", here. Occasionally you've even admitted that yourself (which was decent of you, I will acknowledge).

          If you still really don't get it, then either I've been less articulate than I hoped, or possibly you haven't actually read the thread very carefully. I don't know which, and to be honest I don't really mind much, either.

          Over the last hour or so, I've had quite a few PM's telling me that I'm wasting my time, because however clearly and repeatedly I explain it, and however many examples I provide, and however many other people who've tested it extensively agree with me, your response will only be to repeat how much I annoy you and how your friends earn more than I do. I suspect the people telling me that may all be right, too, because it does rather seem that discussions with you are so often destined to descend into ridicule and cheap jibes from your side about things like "who earns more", which I dare say is all very interesting to you, but it actually has nothing at all to do with the point of the thread, and is just a huge distraction and an irrelevance. Nor does it detract in any way from my repeated point that people should test carefully for themselves and not make assumptions.

          Anyway, it's taken up enough of my time now, so be my guest and have the last word, by all means. I don't intend to reply again. I've said about 7 or 8 times now that people should test carefully for themselves and not make assumptions, and that was "what I was here to say", however much you disliked it.

          Knock yourself out (please).
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          • Profile picture of the author Alexa Smith
            Banned
            Originally Posted by drunkenmonkey View Post

            give me an example of where I've said that please?
            You know as well as I do that that thread was deleted. Not even a "nice try", there. And good night!
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  • Profile picture of the author jmk909er
    What is generally less annoying the slider pop up after 20-30 seconds or an exit pop since their leaving anyway?
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  • Profile picture of the author Gengis
    I think they're everywhere because they work.
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  • Profile picture of the author longblog
    I personally hate them. I especially hate pop-ups that show up within the first second I'm on a site. I don't even read the ones that pop up as soon as I get to a site. Why in the heck would I be interested in putting my email into a pop up on a site I haven't even looked at yet? In my opinion, delayed pop ups are heaps better than instant ones.
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    • Profile picture of the author Newbieee
      Originally Posted by longblog View Post

      I personally hate them. I especially hate pop-ups that show up within the first second I'm on a site. I don't even read the ones that pop up as soon as I get to a site. Why in the heck would I be interested in putting my email into a pop up on a site I haven't even looked at yet? In my opinion, delayed pop ups are heaps better than instant ones.
      agreed.

      For me i will be like "ah get this off my face"

      Delayed i will be like "wad the heck, i was reading."

      Pop up upon exit "oh man, this guys are desperate, get off my screen, i just want to go"

      lol.
      But if i were to pick, yes i rather a delayed one.
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      • Profile picture of the author MartinPlatt
        Originally Posted by Newbieee View Post

        agreed.

        For me i will be like "ah get this off my face"

        Delayed i will be like "wad the heck, i was reading."

        Pop up upon exit "oh man, this guys are desperate, get off my screen, i just want to go"

        lol.
        But if i were to pick, yes i rather a delayed one.
        But this is coming from the point of view of the user, not the point of view of the internet marketer. Only the results can tell you whether or not they're effective. Anything else is speculation.
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        • Profile picture of the author MP80
          Just because people are opting in for your 'free gift', or whatever, doesn't mean that you will make any money from them, OR that they will ever return to your site...

          What's so wrong with inspiring/motivating your visitors to return with an ad-free (for the most part), uncluttered, easy to read/navigate, informative blog, that provides a great user-experience?

          Are we really so desperate that we have to have a pop-up everytime someone arrives, tries to leave, attempts to scroll down, or EVEN when they try to BOOKMARK the page. And what's with disabling the 'back' button.. Do we think that a user doesn't know where they want to go or, that if we forcibly hold them on our site, somehow they will decide to stay??? LOL!!!

          (Ok, so it's probably an attempt to reduce 'bounce' penalties but, if you need that, doesn't it indicate that perhaps you are doing something very wrong?)

          I don't care about the 'numbers'.. personally speaking, if my content, resource box, and offer isn't good enough to inspire people to join my list, then I need to put more work into it.
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          • Profile picture of the author Newbieee
            Originally Posted by drunkenmonkey View Post

            If you cannot understand the difference between a debate and an argument in an open forum where anything can and will be debated you have more issues beyond anything Exitpops could ever solve.

            Oh what?...You actually think I'm trolling you am I? ..I'm sat here listening to a trance track by Ferry Corsten (A DJ) , a million miles away from Trolling you, believe me.

            What just because I'm disagreeing with you?..ok.



            And for the record, don't try and make out that I've said things that I havent't.

            Since you said it, give me an example of where I've said that please?..the EXACT quote....
            Hey there drunken money, i dont want to get into your "debate" with Alexa as it does have many lengthy post.

            But you may want to read your 1st post?
            Just a suggestion, because from what i know or think.
            A debate is more like challenging ideas, opinions and words.
            NOT the person.
            By making personal accusation like "tom you are an idiot" or "tom you are leading people down a bad rabbit trail" are personal accusations.
            Which will be under arguments already.

            You see what i mean.

            So maybe next time u might want to re-read ur post and be nicer.
            Thats all.


            Originally Posted by Alexa Smith View Post

            You know as well as I do that that thread was deleted. Not even a "nice try", there. And good night!
            Alexa, its okay. Ive been there too.
            You cant control how people respond behind a screen in a public online forum.
            Somehow people are much nicer in person.
            But behind a screen suddenly they get all cold and arrogant. [not saying anyone, just generally saying from experience on many other forums]
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            • Profile picture of the author Newbieee
              Originally Posted by MartinPlatt View Post

              But this is coming from the point of view of the user, not the point of view of the internet marketer. Only the results can tell you whether or not they're effective. Anything else is speculation.
              yup. it is.

              Originally Posted by drunkenmonkey View Post

              Where exactly in any of my posts in this thread have I called anyone an "idiot"??

              And when I say: "Leading people down bad rabbit holes" that is NOT an personal accusation my friend, it is an OPINION and/or observation.

              I don't need to re-read my posts, I'm fully aware of what I've said.

              Maybe you should re-read yours, seeing as you just called me "cold and Arrogant", but that's your opinion, I realise that and I'm not arrogant enough to take everything someone says as a straight direct personal attack.

              As per: "You've been there too", I've never once had a conversation with you, so where are you getting that from??..

              I might be blunt, but I'm only blunt in subject matters that I know what I'm talking about in. Like this one.

              Re-read Chris Ba's post above he said what is basically amounting to: people don't like Exitpops but they work.

              And he's right.

              Certain people write every single post like they are an expert with a phd in every single subject matter every man and his dog brings up, from Internet Marketing to Seo to Online and Criminal Law...and now exitpops that has already been proven to work.

              That's where I get the hump from.

              Exit pops are about leveraging every single visitor, anyone who has a problem with leverage will never make it online, I'll tell you that straight.
              Dude, see what i mean.
              U got to relax man.

              I did specifically said "not saying anyone, just generally saying from experience on many other forums"

              Which means im not referring to you.
              In general people tend to be more cold and rude on the internet while typing but in your face they are all nice. Its just weird.
              I WASNT SAYING YOU. Chill man..

              And when i said that ive been there too, i didnt mean i quarreled with you b4, it was with someone else.


              So chill ok?
              Alright now that u are chill. Lets discuss about some english here.
              [again no offends about your english here, my is not perfect either, but just some english terminology debate here]

              Opinion is a big category.
              Accusation is a subset of an opinion.

              Like when i say for example "Tom is a bad example to his brother"
              That is my opinion, and its an accusation.

              So when i said debates are discussions on opinions, thoughts and words, it is without accusations and its just the topic per se.

              Not about the person. But the topic.

              So in this case, its about pop ups.

              U can "argue" ur case as a debate.
              A debate on how and why u think pop ups are good. And thats it.
              Thats as far as it goes.

              But when u say things like "YOU are leading people down ......etc etc"
              That is an accusation.

              And for the record, i did not say that u called someone an idiot.
              [sigh] it is an example.

              I had a fren who use to say bad things about me that i always hang out with gals. Like im a play boy back in school.
              When there was a situation where he had to go out with a group of gals only he was so hesitant and troubled when it was a no big deal.
              U know why? Not because he is shy. Because he accused me b4, that is why he is sensitive about it.
              When u make personal remarks at someone, u may subconsciously take his replies too personal sometimes. [applies to me as well ]

              So just relax. I didnt say u called her an idiot, and i didnt say u were cold and arrogant. and i didnt say i quarreled with you b4. Those were all examples, and not meant to be personally towards u.
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  • Profile picture of the author thedanbrown
    People are always going to think pop-ups are annoying but the fact of the matter is that pop-ups, pop-unders, and exit-pops ARE effective. I would recommend you keep yours on your website because it will increase opt-ins.
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  • Profile picture of the author RachelLily
    I find popups quite handy in certain situations. Say you are filling in a form and don't understand what to put in that field. Sometimes there's a link to click for more info, and it pops up over the page. I prefer this to being taken to another page, and possibly losing any data you've already entered.
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  • Profile picture of the author ChrisBa
    Originally Posted by jmk909er View Post

    I don't get it with pop ups I always get criticism for having a pop up to optin to my free ebook so I'm thinking about getting rid it but is seems like every site you go to has a pop up, even the most high authority and popular legit sites have pop ups of some kind.

    So are they generally despised? They must work or they wouldn't be everywhere. I know that when I don't have one my opt in rate is much lower.

    What is your experience, feedback and thoughts about pop ups?

    Much appreciated, Joe

    PS if you want to see my popup it comes up here after 30 seconds
    Personally, as a visitor I hate them. But as a marketer I like them because they work.
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  • Profile picture of the author MartinPlatt
    Can you just split test this theory?

    I think it depends on where the pop up is, and how often it pops up.

    If you're popping something up every time someone moves to a page on your site - that would probably be annoying, but if it only did it once a day or once a week, then that would be better.

    After 30 seconds? I bet you don't get many opt-ins?? I'm guessing most people bounce in under a couple of seconds, so the pop-up never gets the chance to display? What is the average time that your engaged users stay on your site? You need to capture them within that time.

    I can't see how most people would complain about that pop up - most people probably won't see it? Perhaps its because it takes so long to pop up, that the people who are engaged in reading, are interrupted? I think you should test the effectiveness of putting a pop-up in that sows after between 5 and 10 seconds?
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  • Profile picture of the author Malcolm Thomas
    Exit pops can work in some niches and not work in other niches. The onus is on you to test the results for yourself to find out if it brings you more subscribers or not.
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