Duplicate Clickbank Orders

Profile picture of the author keyon by
I'm a Clickbank vendor, and have recently started getting multiple purchases of the same product from the same buyer on the same day. I was able to contact one of these buyers, and he told me the order process was confusing and that he was never quite sure if his order went through -- thus explaining the multiple purchases.

Am I being too skeptical to wonder if the affiliate (or Clickbank) is purposely making the order process vague to encourage duplicate orders?
#internet marketing #clickbank #duplicate #orders

  • Profile picture of the author MilesBaker
    They don't do it on purpose. If they did it would only cause havoc and increase refunds and chargebacks, something they don't want.
  • Profile picture of the author Alexa Smith
    Originally Posted by keyon View Post

    Am I being too skeptical to wonder if the affiliate (or Clickbank) is purposely making the order process vague to encourage duplicate orders?
    Yes.

    That outcome doesn't suit ClickBank at all: it clearly isn't something they have an incentive to facilitate.
  • Profile picture of the author tonyb23
    I've had customers buy the same products a few times the same day and when I emailed them if they meant to do it, they said they wanted to get a copy for a friend or relative.
  • Profile picture of the author Harvey Segal
    Originally Posted by keyon View Post

    Am I being too skeptical to wonder if the affiliate (or Clickbank) is purposely making the order process vague to encourage duplicate orders?
    This reminds me of the person who accused me of putting a false download link to my free book (with no opt-in) so that he would have to raise a support ticket which would allow me to capture his email address.

    .
  • Profile picture of the author Steve Garratt
    My affiliate account went from "Good" to "Unacceptable" overnight because someone purchased a recurring product twice, waited 2 months for both subscriptions to renew twice then charged back the lot!!

    And yes I see multiple purchases and subsequent refunds/chargebacks a lot. I just had someone do a double purchase in the same minute today. I feel powerless as an affiliate because I have no contact details for the buyers so I can't ask them if they meant to do it or not.
  • Profile picture of the author Alexa Smith
    Originally Posted by Steve Garratt View Post

    My affiliate account went from "Good" to "Unacceptable" overnight because someone purchased a recurring product twice, waited 2 months for both subscriptions to renew twice then charged back the lot!!
    Annoying. But if you discuss issues like that with ClickBank's staff, they can be friendly, understanding and co-operative about it. (More so than they ever used to be, anyway, about other issues).

    Originally Posted by Steve Garratt View Post

    I feel powerless as an affiliate because I have no contact details for the buyers so I can't ask them if they meant to do it or not.
    Yes, I hear you there. :rolleyes:
  • Profile picture of the author Steve Garratt
    Originally Posted by Alexa Smith View Post

    Annoying. But if you discuss issues like that with ClickBank's staff, they can be friendly, understanding and co-operative about it. (More so than they ever used to be, anyway, about other issues).



    Yes, I hear you there. :rolleyes:
    Yes Alexa, I'm with you there too. I emailed Clickbank earlier today after I had collected all the tracking evidence to support what I was saying.
  • Profile picture of the author bkkmma
    Happens way more often than it should.

    Perhaps instead of the overhaul they did, they could do some back end work on preventing double orders from being so common. Ask any vendor and they'll agree, for the most part, I think. I don't know any who haven't had to deal with multiple orders, and not to mention with the new fees for refund and chargebacks... HMMMM.
  • Profile picture of the author keyon
    Originally Posted by Steve Garratt View Post

    I feel powerless as an affiliate because I have no contact details for the buyers so I can't ask them if they meant to do it or not.
    I don't know about you, but the email that ClickBank sends me (after an affiliate has sold my ebook) includes an email address for that buyer. I tried contacting ClickBank first, to ask how to best deal with the problem, but I didn't want to wait two days for a reply. So I wrote the customer directly and explained the situation. Better to let him know now, instead of letting him discover the mistake on his CC statement later (he mistakenly ordered 4 copies!!!).
  • Profile picture of the author keyon
    Originally Posted by MilesLotsBaker View Post

    ...it would only cause havoc and increase refunds and chargebacks, something they don't want.
    That's assuming that most buyers would catch the mistake. Lots of people never look at their CC transactions.
  • Profile picture of the author Steve Garratt
    Originally Posted by keyon View Post

    I don't know about you, but the email that ClickBank sends me (after an affiliate has sold my ebook) includes an email address for that buyer.
    That's because you are a VENDOR. Clickbank ceased providing this information to affiliates in 2010 :-(
  • Profile picture of the author Steve Garratt
    I have received a reply from Clickbank. They are aware of the multiple purchase problem and are focusing on providing a solution. Hopefully the situation will improve.
  • Profile picture of the author keyon
    Originally Posted by Steve Garratt View Post

    That's because you are a VENDOR. Clickbank ceased providing this information to affiliates in 2010 :-(
    Oh...gotcha. So what's the reasoning behind that? It's okay for vendors to know who the customer is, but not affiliates? I'm probably overlooking something obvious
  • Profile picture of the author keyon
    Originally Posted by Steve Garratt View Post

    I have received a reply from Clickbank. They are aware of the multiple purchase problem and are focusing on providing a solution. Hopefully the situation will improve.
    I think it's fairly obvious that a mistake has occurred when a customer buys four copies of a downloadable PDF within just a couple minutes (still not sure how someone actually does that though!). Seems like Clickbank could set up some automatic triggers to warn customers of a duplicate order. Thanks for contacting them!
  • Profile picture of the author djleon1
    I have had this issue as an affiliate where I see people using paypal and then a cc to pay for the same product. Can you redirect the buyer back to a thank you page after they purchase and have the funnel set-up so they understand the purchase went through or is all of the duplicate purchasing strictly a clickbank/purchaser issue with no vendor role?
  • Profile picture of the author rkaiser5
    I have the same problem. Today for example I had to generate 6 refunds from people buying the product more than once. One person bought it 3 times using different names each time, and different credit cards. One of the names was Master Card. I felt very suspecious of these transactions and refunded them all. I feel like a vendor that wants to get rid of me could have done that and then put in 3 chargebacks to hurt my standing with clickbank.
    Out of 1865 transactions in the last 60 days I had 115 refunds and 2/3 of them were for duplicate purchases. It doesn't seem right that I get punished by clickbanks system because their system lacks a check and balance to catch duplicate purchases. These are generally done in the same time frame so that should surely throw up a red flag. It is very frustrating because you work hard to support your product and there is nothing you can do to stop these duplicate and triple purchases.
  • Profile picture of the author keyon
    Originally Posted by rkaiser5 View Post

    I feel like a vendor that wants to get rid of me could have done that and then put in 3 chargebacks to hurt my standing with clickbank.
    My concern exactly! I can accept the notion of someone accidentally placing ONE duplicate order -- but not 2, 3, or in my case 4.

    And it's interesting that I never had a problem (as a vendor) with duplicate orders until I started getting more exposure at Clickbank. In the past, no one knew I exisited.
  • Profile picture of the author keyon
    Originally Posted by rkaiser5 View Post

    Out of 1865 transactions in the last 60 days
    WOW... I must be in the wrong niche:confused:

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