Duplicate Clickbank Orders

They don't do it on purpose. If they did it would only cause havoc and increase refunds and chargebacks, something they don't want.

Yes.

That outcome doesn't suit ClickBank at all: it clearly isn't something they have an incentive to facilitate.

I've had customers buy the same products a few times the same day and when I emailed them if they meant to do it, they said they wanted to get a copy for a friend or relative.

This reminds me of the person who accused me of putting a false download link to my free book (with no opt-in) so that he would have to raise a support ticket which would allow me to capture his email address.

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My affiliate account went from "Good" to "Unacceptable" overnight because someone purchased a recurring product twice, waited 2 months for both subscriptions to renew twice then charged back the lot!!

And yes I see multiple purchases and subsequent refunds/chargebacks a lot. I just had someone do a double purchase in the same minute today. I feel powerless as an affiliate because I have no contact details for the buyers so I can't ask them if they meant to do it or not.

Happens way more often than it should.

Perhaps instead of the overhaul they did, they could do some back end work on preventing double orders from being so common. Ask any vendor and they'll agree, for the most part, I think. I don't know any who haven't had to deal with multiple orders, and not to mention with the new fees for refund and chargebacks... HMMMM.

I have received a reply from Clickbank. They are aware of the multiple purchase problem and are focusing on providing a solution. Hopefully the situation will improve.

I have had this issue as an affiliate where I see people using paypal and then a cc to pay for the same product. Can you redirect the buyer back to a thank you page after they purchase and have the funnel set-up so they understand the purchase went through or is all of the duplicate purchasing strictly a clickbank/purchaser issue with no vendor role?

I have the same problem. Today for example I had to generate 6 refunds from people buying the product more than once. One person bought it 3 times using different names each time, and different credit cards. One of the names was Master Card. I felt very suspecious of these transactions and refunded them all. I feel like a vendor that wants to get rid of me could have done that and then put in 3 chargebacks to hurt my standing with clickbank.
Out of 1865 transactions in the last 60 days I had 115 refunds and 2/3 of them were for duplicate purchases. It doesn't seem right that I get punished by clickbanks system because their system lacks a check and balance to catch duplicate purchases. These are generally done in the same time frame so that should surely throw up a red flag. It is very frustrating because you work hard to support your product and there is nothing you can do to stop these duplicate and triple purchases.