Measuring marketing ROI?

by seob
17 replies
I am looking for some advice on marketing, especially for online businesses.

Do you measure return on investment for your marketing activities (e.g. SEO, PPC, content marketing, email marketing, etc.)? If yes, how?
#marketing #measuring #roi
  • Profile picture of the author m30jake
    Originally Posted by seob View Post

    I am looking for some advice on marketing, especially for online businesses.

    Do you measure return on investment for your marketing activities (e.g. SEO, PPC, content marketing, email marketing, etc.)? If yes, how?

    Of course you measure it!

    You need to work out your cost per client.

    Say for example you spend £100 on advertising and this gets you 400 leads which then converts in to 40 paying clients. Then your cost per client is £2.5 (100/40)

    Now you sell your products at £10 each and because the cost per client is £2.5 you make £7.5 profit on that. So that as a percent is 75% - so this would be your ROMI (gross).

    Therefore spending £100 will get you £400 which is a 75% ROMI.
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    • Profile picture of the author seob
      Originally Posted by m30jake View Post

      Of course you measure it!

      You need to work out your cost per client.

      Say for example you spend £100 on advertising and this gets you 400 leads which then converts in to 40 paying clients. Then your cost per client is £2.5 (100/40)

      Now you sell your products at £10 each and because the cost per client is £2.5 you make £7.5 profit on that. So that as a percent is 75% - so this would be your ROMI (gross).

      Therefore spending £100 will get you £400 which is a 75% ROMI.
      That makes sense.

      It can be done manually for some cases, but if there are many such activities, how do you measure it automatically? The revenue needs to be tied to the traffic source. If I am using Google Adwords, then goals in Google Analytics help to automate some of that since Google Adwords works well with Google Analytics. But if I want to track anything beyond Google adwords (e.g. Bing ads or other kinds of marketing), I am not sure what's the best way.

      e.g. If I spend a $50 to get a few blog posts written, how do I know if that generated enough revenue to justify that cost. I can go back and dig through my analytics reports to trace it, but that can get very time consuming very fast. Does it even help to track at this level of detail?
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  • Seob,

    In order to track ROI in the way you are talking about, you must set up conversion funnels that are highly trackable with all of your online marketing activities. For example if you buy blog posts and are expecting them to convert readers to buyers, the only way you would be able to track that for sure is by having some means for readers to click through on the post to a product page or whatever your online conversion action is.

    If you buy an ad on another network, track the landing page and the exact action that brings in revenue (i.e. a button, a form, etc). Alternatively, you can set a cookie on a user’s browser to track them for a certain time period to see if they come back later to convert.

    You asked about the level of detail for tracking. In some cases, it may be very hard to calculate the ROI for a specific task. For example PPC ads on facebook to grow your network or buying blog posts or a contact form on a website. It can be incredibly difficult to track customers who converted by finding you first on Facebook and liking the page, or which reader of a blog post bought something from you or who eventually used your service after contacting you through the web. That’s not to say its impossible however keep in mind that you control the funnel that users follow to transact with you and you should make every attempt to make it easy to track.

    The other portions of your marketing efforts you may have to apply different metrics to in order to call them successful. For example you may want to look at traffic levels or engagement as the ROI for your purchased blog posts.

    Here is a good post on tracking conversions. Maybe it will inspire you,

    Offline and Online Conversions Tracking: Increase Your ROI - Search Engine Watch (#SEW)

    Best,

    Shawn
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  • Profile picture of the author seob
    Thanks Shawn for all the information. The link you mentioned was also very helpful. I also was able to search for more ROI related articles on searchenginewatch.com.

    It seems that I will need to write custom scripts to track and model what I want.

    Do people here measure ROI for their content marketing efforts?
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  • Profile picture of the author Chris Chicas
    Hey Seob,

    This is the area that I"m currently looking more into myself. Google analytics is a great tool but there is a learning curve on using it most effectively. And you can definitely use it with Bings and any other ad networks.

    You should Google: Google Analytics URL builder. This might be of help to you.

    Also realize that email auto responder (such as Aweber) provides analytics tools that can really be put to task.

    I don't think there is a one size fits all approach, but through various testing you'll see what approach and what tools work best for your own business.
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    • Profile picture of the author seob
      Originally Posted by Christian C View Post

      Hey Seob,

      This is the area that I"m currently looking more into myself. Google analytics is a great tool but there is a learning curve on using it most effectively. And you can definitely use it with Bings and any other ad networks.

      You should Google: Google Analytics URL builder. This might be of help to you.

      Also realize that email auto responder (such as Aweber) provides analytics tools that can really be put to task.

      I don't think there is a one size fits all approach, but through various testing you'll see what approach and what tools work best for your own business.
      I agree about Google Analytics. It's can be too powerful sometimes and the user interface does not keep up with the features.
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  • Profile picture of the author Dan Grossman
    Yes, you use a marketing analytics tool to create unique tracking links for each marketing channel, and it attributes conversions to their sources and tells you the ROI of each marketing activity.

    Here's an example report

    Improvely in particular also tracks organic and search traffic sources automatically, rather than just paid ads tagged with special links. PM me if you have any specific questions.
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    Improvely: Built to track, test and optimize your marketing.

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    • Profile picture of the author seob
      Originally Posted by Dan Grossman View Post

      Yes, you use a marketing analytics tool to create unique tracking links for each marketing channel, and it attributes conversions to their sources and tells you the ROI of each marketing activity.

      Here's an example report

      Improvely in particular also tracks organic and search traffic sources automatically, rather than just paid ads tagged with special links. PM me if you have any specific questions.
      Improvely looks very interesting.
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  • Profile picture of the author MartinPlatt
    Depends if you run your business like a casino or not...
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    martin-platt.com

    Stuck with earning commissions online? Get this get this uncensored affiliate marketing guide for free (sold as coaching for $4,997)

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  • Profile picture of the author nicnac03
    Easy.

    The formula is: (Revenue - Cost) / Cost = ROI

    Have fun!
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    • Profile picture of the author seob
      Originally Posted by nicnac03 View Post

      Easy.

      The formula is: (Revenue - Cost) / Cost = ROI

      Have fun!
      Thanks, but I am actually familiar with this calculation. I am mostly curious about how people measure Revenue and Cost. I am sure everyone has their own way of measuring these and I want to find out what's general consensus around it.
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  • Profile picture of the author arranrice
    I always use this to calculate my ROI -

    Free Online Return on Investment (ROI) Calculator
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    • Profile picture of the author seob
      Originally Posted by arranrice View Post

      I always use this to calculate my ROI -

      Free Online Return on Investment (ROI) Calculator
      This calculator is useful for some manual one-off calculations, but keeping track of the cost and revenue for numerous sources in a webapp is generally not a one-off calculation. It has to be calculated for each marketing channel which can be numerous for something like a web application.
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  • Profile picture of the author Devin X
    Banned
    Originally Posted by seob View Post

    I am looking for some advice on marketing, especially for online businesses.

    Do you measure return on investment for your marketing activities (e.g. SEO, PPC, content marketing, email marketing, etc.)? If yes, how?
    You must be new here Welcome.

    You need to measure ROI all the time with everything you do. It depends on what you're doing exactly, but the point is to find out how cost effective a certain action was.

    For example, if you bough a solo ad for $165 that delivered 210 clicks, but you only got 65 subs from those clicks, and you make 1 sale on the sales funnel...then the ROI is calculated into:

    30.9% opt in rate (65/210=30.9)
    .015% front end conversion (1/65=.015)

    In this example, I'd say this was a pretty bad ROI, but you'd have to see how well your back end offers converted. But do you see how to go about measuring ROI?
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    • Profile picture of the author Dan Grossman
      Originally Posted by TheRealDudeman View Post

      For example, if you bough a solo ad for $165 that delivered 210 clicks, but you only got 65 subs from those clicks, and you make 1 sale on the sales funnel...then the ROI is calculated into:

      30.9% opt in rate (65/210=30.9)
      .015% front end conversion (1/65=.015)

      In this example, I'd say this was a pretty bad ROI, but you'd have to see how well your back end offers converted. But do you see how to go about measuring ROI?
      ROI is measured in dollars. You're computing conversion rates (and doing it incorrectly).

      You can have a great conversion rate and negative ROI. You can have a low conversion rate and positive ROI. If one sale is worth $500, and he maintained that conversion rate, he'd be earning more than $3 for every $1 spent. That's not bad at all!
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    • Profile picture of the author seob
      Originally Posted by TheRealDudeman View Post

      You must be new here Welcome.

      You need to measure ROI all the time with everything you do. It depends on what you're doing exactly, but the point is to find out how cost effective a certain action was.

      For example, if you bough a solo ad for $165 that delivered 210 clicks, but you only got 65 subs from those clicks, and you make 1 sale on the sales funnel...then the ROI is calculated into:

      30.9% opt in rate (65/210=30.9)
      .015% front end conversion (1/65=.015)

      In this example, I'd say this was a pretty bad ROI, but you'd have to see how well your back end offers converted. But do you see how to go about measuring ROI?
      Thanks TheRealDudeman for the welcome.

      Yes, I do understand the calculation part of it. What tool do you use to keep track of all the various sources of traffic and marketing campaigns and their ROI? Is Google Analytics with their goal conversion tracking enough?
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  • Profile picture of the author Randall Magwood
    Yes i measure, but i dont do enough of it. When i market my site, i market using only proven strategies that are known to work well for me. But i have my own "marketing dashboard" that i use to analyze my traffic sources, and i use math to calculate the cost of each new customer that i get, and what i would have to do to make massive amounts of money from my average new customer.
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