Help - Problems with Godaddy

[Michael Motley]

I had an account open for about 4 years or so. I had just one domain there, but later added 2 more. In october of last year I renewed 2 of the domain names, letting 1 of them drop because I wasnt using it any more. At that time, I updated all information on the account to reflect my new address..etc.

On march 3rd of this year, i suddenly get emails from godaddy saying my account has been closed and the domains cancelled. I have been going back and forth now for going on 2 months with godaddy's change department through email. Everytime i send them an email, they want a change form filled out, i fill it out and i get another email saying that this form is required, i fill out the next form and get another email that starts the process from the beginning again. suffice to say im going around in circles.

I call to the customer service line, talk to a phone rep thats about as useful as a poopy flavored lollipop, who then transfers me over to a supervisor that gives me a lot of 'uh huh..yeah...mmmm hmm' and then can do nothing but recite the company policy.

There is no direct line to the change department, i can only talk to them through email. I dont know what else to do. Is there another entity that i can go to that will handle this?

I dont care about the account, I just want the two domain names I have paid for.

[AngieRammer]

Originally Posted by Michael Motley

I had an account open for about 4 years or so. I had just one domain there, but later added 2 more. In october of last year I renewed 2 of the domain names, letting 1 of them drop because I wasnt using it any more. At that time, I updated all information on the account to reflect my new address..etc.

On march 3rd of this year, i suddenly get emails from godaddy saying my account has been closed and the domains cancelled. I have been going back and forth now for going on 2 months with godaddy's change department through email. Everytime i send them an email, they want a change form filled out, i fill it out and i get another email saying that this form is required, i fill out the next form and get another email that starts the process from the beginning again. suffice to say im going around in circles.

I call to the customer service line, talk to a phone rep thats about as useful as a poopy flavored lollipop, who then transfers me over to a supervisor that gives me a lot of 'uh huh..yeah...mmmm hmm' and then can do nothing but recite the company policy.

There is no direct line to the change department, i can only talk to them through email. I dont know what else to do. Is there another entity that i can go to that will handle this?

I dont care about the account, I just want the two domain names I have paid for.

You might try posting on Bob Parsons' blog (the founder of Godaddy.)

I did that once (I don't recall what about) -- and I got a call back from "the president's office." I wasn't home at the time and I didn't return the call -- but I was impressed with the response.

I'd say something like -- "I'm in a Catch-22 -- all I can seem to get from the Change Department is another change form to fill out. Can you cut this Gordian Knot for me!"

Putting in stuff about being a loyal satisfied customer (in the past) -- if true, also helps.

Cheers!

Angie Rammer
Word Maven

[Jim Talbott]

I've moved my domains to dreamhost because I was having other problems with godaddy

[XiahouDun]

Good luck with your problem... I've read some people about having problems with godaddy, but no complains yet about namecheap. As for myself i'll keep registering my domains with namecheap