Should I Bother Returning This Rude Person's Call???

Rachel Incoll · 04-23-2009, 01:02 AM

Just had someone leave this message on my message bank - they weren't too polite & I'm not sure whether or not I bother returning their call?

'...how sweet, you spend all this money putting this thing on the internet and there's not even a person to talk to...'

...they listed their phone number at the beginning but didn't leave a name.

I say on my message bank that I'll return calls within 24 business hours but considering their attitude and the fact that they didn't even leave a name or what their question was I'm wondering if I'll just be wasting my time.

ie. just cop a mouthful from someone who thinks everything on the net is a scam.

What would you do?

Thanks guys

Rachel

PS I don't think he's purchased anything

LMC · 04-23-2009, 01:06 AM

Rachel,

If he is not a customer, I wouldn't even bother... sometimes in business we have to fire the customer.

What if you do return his call?

He may make a run on the phone, picking your brain or even giving you sh$t, in return, to never buy your product.

Or he may by your product, become a support mess, and then a refund mess.

I would just hit the delete button.

Ernie Lonardo · 04-23-2009, 01:06 AM

Ah that sucks. I would just call them up and be as nice as you can. It was your choice to allow customers to call you, so you should of known you were not always going to get nice people ringing..

Good luck, let us know how you go and great to see another South Aussie here

tmursch · 04-23-2009, 01:08 AM

Don't put fuel on the fire, let the flame die out and forget about it.

1mikeelliott · 04-23-2009, 01:10 AM

I think it is always best to call back, turn the other cheek. Stay calm and keep it cool. You will be true to your message and your personal integrity will be intact. Just keep'n it real! Mike

Kevin Riley · 04-23-2009, 01:12 AM

I've found that a pleasant, helpful reply turns many an unhappy camper into a lifetime customer. Sometimes, the person isn't really rude, but just the frustrating circumstances have brought out their worst.

Usually, it's skepticism. When you then return their message and they see a real person taking care of them, their attitude can do a 180.

Of course, if they're still rude you have the option of hanging up.

artwebster · 04-23-2009, 01:13 AM

Without knowing what the product is and the frustration that might be caused to someone trying use it, it is very difficult to suggest that you simply ignore this call.

Imagine how you would feel after being unsuccessful in making something work and, finally calling the supplier, in desperation - only to get an answerphone - would you be on your best behaviour?

Rachel Incoll · 04-23-2009, 01:23 AM

Thanks for all your quick answers guys

!

As most of you suggested to call him back, I did.

He hadn't purchased and just had a general query about the product...he seemed quite shocked I'd called him back. Anyway, I answered his question in 2 seconds & he actually made the effort to say thanks for calling me back!

....now it's down to the bakery for a cappucino & relax

...I was stressing a bit about it!

Thanks again everyone!

Rachel

Tony Vercetti · 04-23-2009, 01:37 AM

Oh well, so it didnt turn out so bad after all

Gary And Billy · 04-23-2009, 02:21 AM

Rachel I am so pleased that you rang him back and that it had a happy outcome.

As you said, you can now relax as it would have been gnawing away at you if you hadn't.

Enjoy that coffee and treat yourself to a sticky bun too

. You deserve it.

Gary

04-23-2009, 01:02 AM	#1
Rachel Incoll HyperActive Warrior War Room Member Join Date: Dec 2007 Location: SA, Australia Posts: 225 Thanks: 50 Thanked 28 Times in 20 Posts	Should I Bother Returning This Rude Person's Call??? Just had someone leave this message on my message bank - they weren't too polite & I'm not sure whether or not I bother returning their call? '...how sweet, you spend all this money putting this thing on the internet and there's not even a person to talk to...' ...they listed their phone number at the beginning but didn't leave a name. I say on my message bank that I'll return calls within 24 business hours but considering their attitude and the fact that they didn't even leave a name or what their question was I'm wondering if I'll just be wasting my time. ie. just cop a mouthful from someone who thinks everything on the net is a scam. What would you do? Thanks guys Rachel PS I don't think he's purchased anything
	eCommerce Profits Unlocked Training Course *Discover How to Start Your Own, Profitable eCommerce Business!*

04-23-2009, 01:06 AM	#2
LMC 520+ sites and counting War Room Member Join Date: Apr 2009 Location: Brooklyn, New York Posts: 1,550 Blog Entries: 16 Thanks: 312 Thanked 1,318 Times in 303 Posts Contact Info	Re: Should I Bother Returning This Rude Person's Call??? Rachel, If he is not a customer, I wouldn't even bother... sometimes in business we have to fire the customer. What if you do return his call? He may make a run on the phone, picking your brain or even giving you sh$t, in return, to never buy your product. Or he may by your product, become a support mess, and then a refund mess. I would just hit the delete button.
	NYC is my home.

04-23-2009, 01:06 AM	#3
Ernie Lonardo Fighter - I Never Give Up War Room Member Join Date: Feb 2006 Location: Australia Posts: 2,645 Thanks: 585 Thanked 258 Times in 152 Posts Contact Info	Re: Should I Bother Returning This Rude Person's Call??? Ah that sucks. I would just call them up and be as nice as you can. It was your choice to allow customers to call you, so you should of known you were not always going to get nice people ringing.. Good luck, let us know how you go and great to see another South Aussie here

04-23-2009, 01:08 AM	#4
tmursch Wolverine Web Design Join Date: Mar 2009 Location: Las Vegas Posts: 106 Thanks: 15 Thanked 4 Times in 3 Posts	Re: Should I Bother Returning This Rude Person's Call??? Don't put fuel on the fire, let the flame die out and forget about it.
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04-23-2009, 01:10 AM	#5
1mikeelliott Warrior Member Join Date: Mar 2009 Location: So. California Posts: 27 Thanks: 1 Thanked 0 Times in 0 Posts Social Networking Contact Info	Re: Should I Bother Returning This Rude Person's Call??? I think it is always best to call back, turn the other cheek. Stay calm and keep it cool. You will be true to your message and your personal integrity will be intact. Just keep'n it real! Mike
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04-23-2009, 01:12 AM	#6
Kevin Riley Clockwork Hamster King War Room Member Join Date: Dec 2005 Location: Beautiful Downtown Osaka, Japan just minutes away from all the Sushi, Okonomiyaki, and Izakayas Posts: 9,594 Blog Entries: 2 Thanks: 476 Thanked 1,667 Times in 577 Posts Social Networking Contact Info	Re: Should I Bother Returning This Rude Person's Call??? I've found that a pleasant, helpful reply turns many an unhappy camper into a lifetime customer. Sometimes, the person isn't really rude, but just the frustrating circumstances have brought out their worst. Usually, it's skepticism. When you then return their message and they see a real person taking care of them, their attitude can do a 180. Of course, if they're still rude you have the option of hanging up.
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04-23-2009, 01:13 AM	#7
artwebster Brutal honesty's me Join Date: Sep 2008 Location: Coín, Spain Posts: 1,032 Blog Entries: 4 Thanks: 33 Thanked 251 Times in 138 Posts Social Networking Contact Info	Re: Should I Bother Returning This Rude Person's Call??? Without knowing what the product is and the frustration that might be caused to someone trying use it, it is very difficult to suggest that you simply ignore this call. Imagine how you would feel after being unsuccessful in making something work and, finally calling the supplier, in desperation - only to get an answerphone - would you be on your best behaviour?
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04-23-2009, 01:23 AM	#8
Rachel Incoll HyperActive Warrior War Room Member Join Date: Dec 2007 Location: SA, Australia Posts: 225 Thanks: 50 Thanked 28 Times in 20 Posts	Re: Should I Bother Returning This Rude Person's Call??? Thanks for all your quick answers guys ! As most of you suggested to call him back, I did. He hadn't purchased and just had a general query about the product...he seemed quite shocked I'd called him back. Anyway, I answered his question in 2 seconds & he actually made the effort to say thanks for calling me back! ....now it's down to the bakery for a cappucino & relax ...I was stressing a bit about it! Thanks again everyone! Rachel
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04-23-2009, 01:37 AM	#9
Tony Vercetti HyperActive Warrior War Room Member Join Date: Mar 2009 Posts: 117 Thanks: 9 Thanked 12 Times in 10 Posts	Re: Should I Bother Returning This Rude Person's Call??? Oh well, so it didnt turn out so bad after all

04-23-2009, 02:21 AM	#10
Gary And Billy HyperActive Warrior Join Date: Apr 2009 Location: United Kingdom Posts: 114 Thanks: 12 Thanked 16 Times in 10 Posts	Re: Should I Bother Returning This Rude Person's Call??? Rachel I am so pleased that you rang him back and that it had a happy outcome. As you said, you can now relax as it would have been gnawing away at you if you hadn't. Enjoy that coffee and treat yourself to a sticky bun too . You deserve it. Gary