Talk about impatience!

by tessmac9708

Posted: 15 years ago 7 replies

INTERNET MARKETING

We had an e-mail from a new customer yesterday. He wanted to know why he hadn't received his order, which he placed at 7.30PM the night before. He then went onto say he wanted a refund as it hadn't arrived.

Now this is an actual physical product, not a digital download.

I actually rang him and in a slightly incredulous tone, told him this information about his time of order.

He said " Ohh...I didnt know it worked this way"

Just when you thought you'd heard it all.......

Graham

#impatience #talk

David Raybould 15 years ago

That's funny...

Did you ask him how he thought it did work?

I'd love to hear that.
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- tessmac9708 15 years ago
  
  Originally Posted by David Raybould
  
  That's funny...
  
  Did you ask him how he thought it did work?
  
  I'd love to hear that.
  
  I didn't...sometimes you just don't want to ask...
  
  While I'm on about this, just thought I post a few more examples of some of the converstions I've had with customers in 8 years online.
  
  Now we run medical sites in the UK, with teams of doctors, so we sometimes have to ask personal questions.......
  
  Had a medical query on a customer. Got through to his wife on the phone, and she would just not accept that I couldn't disclose the nature of the call to her finally coming up with
  
  " I know every inch of that mans body! "
  
  On another occasion we had a customer submit a " Name as it appears on your credit card " as Mr D*ckSh*t "
  
  I got one of my employees to ring him thinking he was taking the ****
  
  Got through to this guy, who in a very weary way told us that this was indeed the name on his credit card, and that it was somebodies idea of a joke at his bank!...Wonder how many calls he got on that one..
  
  But perhaps the most embarrasing one...for me at least...was the time when we had this customer who was a real pain in the neck. I mean we pride ourselves on great customer support, but this guy was severley testing the patience of everyone in the team.
  
  Finally I put in a call to him, but only got his answerphone...I had put in a call to him on our speaker phone, and left him a very polite explanation as to what we had done to finally resolve his issue.
  
  Once the call was finished, we then went on at length in the office to release our tension at this complete waste of everyones time, by discusing between us, just what we thought of this guy...
  
  20 minutes later and several unprintable comments later, one of the guys in the office suddenly noticed that we had left the speaker phone on, and that all our ranting and raving had been nicely picked up by his answerphone!
  
  Graham
  
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BloomerBeak 15 years ago

Patience, dear. There are really customers like him who thinks they know everything, and thinks that they can get everything in an instant.
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Chris Drinkwater 15 years ago

Charge them an extra £25 to teleport the item.... I bet you get some takers
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Steve Peters Benn 15 years ago

Thats a great story. I have lots of stories like that, including the man who once told me my boss (thats me) was listening in at this guys request and I would be fired afterwards...
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Smokey_Joe 15 years ago

Nice one there, Steve

It's the customers who call the tune, so mostly you have to put up with the side-effects of their eccentricity, it's sometimes tough, but also funny.
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- Neil Morgan 15 years ago
  
  Someone once told me that they were going to, and I quote, "report me to Webmaster".
  
  Follow the yellow brick road...!
  
  Cheers,
  
  Neil
  
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