A detail that helped me avoid losing subscribers

27 replies
I don't remember exactly when I read a blog post at Aweber about a way to have a professional image in an email message and avoid losing subscribers.

This post was about an interesting detail in the beginning of an email message.

Here is what they suggested we should post in every message. It's an unsubscribe link in the beginning of the message, saying:


*This newsletter is sent only to subscribers. To unsubscribe, go to {!remove_web}


I was working on my email messages after having discussed this topic here at the WF in a thread and I improved my email messages. I'm glad I did it, and I'm grateful because many people here helped me understand the importance of email marketing.

I also saw by chance that this detail I started using in my messages after reading Aweber's suggestion is helping me keep my subscribers after they download my free ebook.

This sentence in the beginning of the email message is quite useful when I prepare a new message, after a long time. It reminds my subscriber that he/she is subscribed and it shows him that I have no intention to bother him if he doesn't want to receive my messages.

This polite attitude is appreciated by most people, who are used with attempts to force them to keep being subscribed to an email list.

I don't know if you agree or not that this is a good idea, but I noticed that it has a positive effect, and I thought I should share this discovery here.

Perhaps you should try it and see if it works for you.




#avoid #detail #helped #losing #subscribers
  • Profile picture of the author WillR
    It can definitely help your unsubscribe rate in some markets. Then there is the flip side where a message like that actually makes your emails sounds less personal, I think. I mean how many times do you email your friends or family and say something like that at the beginning of the email? Never.

    So your message really needs to be congruent with the image your are trying to portray and the relationship you are trying to build. If you are trying to get on a personal level with your subscribers then I probably wouldn't use a line like that at the beginning of the email because right away it changes the tone of the email.

    You also need to remember that decreasing your unsubscribe rate is not always a good thing. I can't remember which marketer it was but they used to say that if you are not getting any unsubscribes then you are not marketing hard enough. I tend to agree with that. If without a line like that you are getting some unsubscribes, well fine. They are probably your time wasters anyway. The people who are truly passionate about you and what you stand for will not unsubscribe.
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    • Profile picture of the author Elvis Michael
      Originally Posted by WillR View Post

      It can definitely help your unsubscribe rate in some markets. Then there is the flip side where a message like that actually makes your emails sounds less personal, I think. I mean how many times do you email your friends or family and say something like that at the beginning of the email? Never.

      So your message really needs to be congruent with the image your are trying to portray and the relationship you are trying to build. If you are trying to get on a personal level with your subscribers then I probably wouldn't use a line like that at the beginning of the email because right away it changes the tone of the email.

      You also need to remember that decreasing your unsubscribe rate is not always a good thing. I can't remember which marketer it was but they used to say that if you are not getting any unsubscribes then you are not marketing hard enough. I tend to agree with that. If without a line like that you are getting some unsubscribes, well fine. They are probably your time wasters anyway. The people who are truly passionate about you and what you stand for will not unsubscribe.
      I agree, and this is spot ON.
      In the end there are two sides to every story, so the best a person can do is experiment and see how your list reacts over X period of time.
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  • Profile picture of the author clever7
    It can definitely help your unsubscribe rate in some markets. Then there is the flip side where a message like that actually makes your emails sounds less personal, I think. I mean how many times do you email your friends or family and say something like that at the beginning of the email? Never.

    So your message really needs to be congruent with the image your are trying to portray and the relationship you are trying to build. If you are trying to get on a personal level with your subscribers then I probably wouldn't use a line like that at the beginning of the email because right away it changes the tone of the email.

    You also need to remember that decreasing your unsubscribe rate is not always a good thing. I can't remember which marketer it was but they used to say that if you are not getting any unsubscribes then you are not marketing hard enough. I tend to agree with that. If without a line like that you are getting some unsubscribes, well fine. They are probably your time wasters anyway. The people who are truly passionate about you and what you stand for will not unsubscribe.


    I believe that this message is like a formality.

    I didn't think that it could have a negative effect, but perhaps you are right in this point.

    About the people who are passionate about what I have to say, I agree that they won't unsubscribe, but perhaps it is a good idea to care also about those who are not so interested on my messages, because someday some message may make them care more about my words.

    Perhaps these indifferent subscribers are not meaningful and never will be. However, who knows?








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    • Profile picture of the author GlenH
      When you create your emails, imagine yourself talking to your best friend about it. Then you'll get the tone right.

      That's best formula I've always found
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    • Profile picture of the author WillR
      Originally Posted by clever7 View Post



      I believe that this message is like a formality.

      I didn't think that it could have a negative effect, but perhaps you are right in this point.

      About the people who are passionate about what I have to say, I agree that they won't unsubscribe, but perhaps it is a good idea to care also about those who are not so interested on my messages, because someday some message may make them care more about my words.

      Perhaps these indifferent subscribers are not meaningful and never will be. However, who knows?








      Hey, I'm not saying don't use it. I'm just saying different circumstances call for different solutions. So it might be something people want to test.

      I personally wouldn't use it in my emails but that's because I go for a very personal approach and having that type of line at the top of my emails would right away put a more corporate tone to the email which is not what I want.

      But again, that's just my preference.
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  • Profile picture of the author rmolina88
    I'd rather leave the unsubscribe link at the bottom like most autoresponders usually do.
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  • Profile picture of the author clever7
    I'd rather leave the unsubscribe link at the bottom like most autoresponders usually do.


    There is also an unsubscribe link in the end of the message.

    This sentence in the beginning of the email message with the unsubscribe link seems to decrease the unsubscribe rate.

    It is useful in case your subscriber forgot that he/she had subscribed.

    Don’t you sometimes receive messages from someone who was not sending you messages for a long time, and you don't remember them?

    The sentence reminding you that you are a subscriber helps you understand that you are not receiving a message from a spammer, even if you don’t remember when you had subscribed.







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    • Profile picture of the author WillR
      Originally Posted by clever7 View Post

      Don’t you sometimes receive messages from someone who was not sending you messages for a long time, and you don't remember them?
      I would say that if your subscribers are forgetting who you are or why they subscribed to you then you (proverbial you) are not doing a good enough job of building a relationship and reputation with your list.

      The only people I never remember are those who never took the time to build a relationship with me or only contact me every now and then.

      The better fix to this problem is to work on your relationship building with your list rather than just a line at the top of the email. If you need that line to remind people who you are then other stuff is lacking from your email campaigns, I think.
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  • Profile picture of the author clever7
    I would say that if your subscribers are forgetting who you are or why they subscribed to you then you (proverbial you) are not doing a good enough job of building a relationship and reputation with your list.

    The only people I never remember are those who never took the time to build a relationship with me or only contact me every now and then.

    The better fix to this problem is to work on your relationship building with your list rather than just a line at the top of the email. If you need that line to remind people who you are then other stuff is lacking from your email campaigns, I think.


    You are probably right because I’m not building a relationship with my subscribers.

    Only now I can see many of the mistakes I made with the follow ups I had prepared. This is why I'm improving my messages.

    Perhaps this sentence in the beginning of the email should be used when we are trying to get connected again with an email list that was just resting after receiving our follow-up series and never receiving anything else from us again.








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  • Profile picture of the author Sara F
    I believe that way of saying is very polite and people will give you respect for that. It means telling people that you have zero intention of spamming them and you will not do anything that will bother them. This is a must for anyone who wants to build relation with their list, especially in the first newsletter.
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  • Profile picture of the author clever7
    I believe that way of saying is very polite and people will give you respect for that. It means telling people that you have zero intention of spamming them and you will not do anything that will bother them. This is a must for anyone who wants to build relation with their list, especially in the first newsletter.


    Yes, this is a polite way to make your subscribers calm down and feel that they are respected.

    WillR said that this sentence in the beginning of the message is somehow strange and indicates that there is a certain distant between you and your subscribers. I believe that perhaps he is right because this kind of defense is somehow strange between friends.

    However, if you don’t have a strong relationship with your subscribers, perhaps it is a good idea.

    I agree with WillR when he says that the best solution is to build a strong relationship with your subscribers, but how many messages can you keep sending?

    How many email messages do you prepare in a follow up series?

    Or, do you usually send regular broadcasts?

    In any case, if your contact with your list is not so frequent, or if you are trying to send again email messages to an email list you had abandoned after a series of emails, I believe that it is a good idea to remind them that they are subscribed and that it’s very easy to unsubscribe.

    When you show to your subscribers that you respect them, they don’t feel that they need to defend themselves.







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  • Profile picture of the author tpw
    I won't put the Unsubscribe link at the beginning of the email, because it delays the reader from seeing my content.

    On my first email, I let me readers know that "I will be sending tips, free downloads, and affiliate promotions." I also advise that "I generally mail daily and sometimes twice daily."

    It is very important to do this in the first email, because that is when you set expectations in your subscriber's mind.

    In that same email, I tell them that "if they ever decide that they don't want to receive more of my emails, there is an unsubscribe link at the bottom of every email."

    Again, I am setting expectations and letting them know that "it is their choice to stay or go" from my list.

    On day two, I start right in with free tips for a couple days. Then I drop my first product promotion with a product review.

    With each list, the automated emails bounce between free tips, free downloads, and product reviews -- one a day. Then when I have a new product review to share, I mail it immediately as a broadcast.

    The products that readers liked when it was broadcast, get dropped into the daily sequence messages, so that others in the future will be able to see those messages.

    If I ever get a couple of complaints close together, I send out an email telling people if they don't want to be on my list, they should unsubscribe. I don't want anyone on my list who doesn't want to be there.

    As the list owner, it is up to you to set and manage expectations on your list.

    If you fail to tell people what to expect, then it is your fault if they are surprised at what they see.

    And, when you tell people in the beginning that you might be mailing twice daily, any person who does not unsub right then has given you permission to mail twice daily.

    When I don't mail daily, which occasionally happens, people might miss me...

    But people will seldom get mad because I mail too often, b/c in that first email, I set the idea in their mind that I would.
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    Bill Platt, Oklahoma USA, PlattPublishing.com
    Publish Coloring Books for Profit (WSOTD 7-30-2015)
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    • Profile picture of the author Max Yeo
      I don't do email marketing, but i do subscribes to a lot. Some I think I have forgotten, some are merely faking to be those who I subscribed to.

      If I don't recognize the sender of the email. Here's what I do to verify the forgotten relationship.

      I will look at the title of the email and how he or she greeted me (Looking for my first name).

      The next would be scrolling down all the way to look for clues if I had been a subscriber - Subscription Updates Link.

      I believe that sentence shall come in before the unsubscribe link like most marketers sent their emails. But then again, it may just be the behaviors of the Internet Marketing Subscribers. Other niches may varies.

      However, if you intend to send such message to your subscribers, you may be training them to skip past that sentence. Clearly it is not useful for your true followers and how will they be interpreting this sentence right there every time they open your email?

      I agree with WillR that it does distance yourself from your subscribers.

      Don't just send this message out with your best friend in mind, put yourself first as I believe you know yourself and your subscribers better.

      Is this what you want yourself to read first? Does it excite you to read on?
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  • Profile picture of the author JohnMcCabe
    This sentence:

    *This newsletter is sent only to subscribers. To unsubscribe, go to {!remove_web}
    is totally appropriate. If you are sending a newsletter. For other types of lists, not so much.

    The principal behind it is sound.

    Will made the point that friends usually don't send unsubscribe links. True. But I didn't have to put my email in an opt-in form in order for my friend to get my email address, either. Nor do my friends only email me about a specific subject, nor do they pitch products unless I ask for a recommendation.

    (Most) subscribers aren't stupid. They know that when they put an email into a form in return for a bribe that they aren't connecting with their new BFF.

    Like Bill said, it's all about setting expectations and then living up to them.
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  • Profile picture of the author Stuart Walker
    I wouldn't make it the first line in my emails because it'll likely be the sentence that shows up after the subject line BEFORE they've opened the email. So when they see it in their inbox, they'll see the heading of the email then that unsubscribe sentence and it won't exactly entice them to open it.
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    • Profile picture of the author Daniel Evans
      A persons decision to unsubscribe should (ideally) be based upon the content of the email itself, so I think it's a lot more logical to have it at the bottom.

      People have their days when they are bombarded with emails and they'll go on sporadic and blind unsubscribe sprees. It's your valuable email content that keeps you out of this cull.

      Your email content stands as a valuable prefix to the unsubcribe option which says "If this kind of information isn't for you and you want no more....here's the mutual door...."


      Daniel
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      • Profile picture of the author JohnMcCabe
        Originally Posted by RockingLastsForever View Post

        I wouldn't make it the first line in my emails because it'll likely be the sentence that shows up after the subject line BEFORE they've opened the email. So when they see it in their inbox, they'll see the heading of the email then that unsubscribe sentence and it won't exactly entice them to open it.
        Even in my newsletters, there's usually a 'here's what's coming' intro before I offer the unsub link.

        And I don't use the text as suggested. I try to put more promise and personality into it. Depending on the subject, it might be something like:

        "I'm doing my best to deliver value to you with every email. If you ever feel like I'm no longer trying, just click the [unsubscribe link]. I don't take hostages, so I know you're only one mouse click away from saying 'Adios'. Now you know it, too, and you know that I know it. Now on with the show..."

        Needs to be honed, but you get the idea.
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        • Profile picture of the author tpw
          Originally Posted by JohnMcCabe View Post

          "I'm doing my best to deliver value to you with every email. If you ever feel like I'm no longer trying, just click the [unsubscribe link]. I don't take hostages, so I know you're only one mouse click away from saying 'Adios'. Now you know it, too, and you know that I know it. Now on with the show..."

          "If you belong to that PETA that throws blood on women who were fur coats, I can promise you that I will likely offend you at some time in the future. If so, don't just think about it, but scroll quickly to my unsubscribe link.

          However, if you like striped bass or a juicy rib-eye steak for a snack, keep reading, because you will like the things that I say...

          Now that I have the preliminaries out of the way... Keep reading to get into the MEAT and potatoes of my wisdom."
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          Bill Platt, Oklahoma USA, PlattPublishing.com
          Publish Coloring Books for Profit (WSOTD 7-30-2015)
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  • Profile picture of the author Malcolm Thomas
    The key to avoid getting unsubscribes from your lists is to provide valuable unique content to your list members and to avoid spamming them with junk low quality offers.

    Develop trust with your list and they will trust you (by buying the affiliate offers that you recommend to them)
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  • Profile picture of the author Raydal
    There are a few lists I'm subscribed to that have a whole
    paragraph at the beginning telling me that I subscribed
    and when I subscribed, etc. I hate having to scroll through
    that first paragraph to get to the "meat" of the message.

    But I've never tested this so maybe it works for the
    list owner. Personally, I'd shy away from this EXCEPT
    for list that you broadcast to quite infrequently.

    -Ray Edwards
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    The most powerful and concentrated copywriting training online today bar none! Autoresponder Writing Email SECRETS
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    • Profile picture of the author JohnMcCabe
      Originally Posted by Raydal View Post

      There are a few lists I'm subscribed to that have a whole
      paragraph at the beginning telling me that I subscribed
      and when I subscribed, etc. I hate having to scroll through
      that first paragraph to get to the "meat" of the message.

      But I've never tested this so maybe it works for the
      list owner. Personally, I'd shy away from this EXCEPT
      for list that you broadcast to quite infrequently.

      -Ray Edwards
      There's definitely a limit to how much verbiage you can put between the top of your email and the content. That's why I started adding the intro paragraph. I also limit my blurb to a couple of short sentences, both to avoid what you describe and to avoid making the issue bigger than it is.

      The example I gave, and the even better one Bill added, show both concern and personality. On newsletter type pubs, it seems to help although I have to admit I haven't tested leaving it off for a long time.
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  • Profile picture of the author clever7
    There are a few lists I'm subscribed to that have a whole
    paragraph at the beginning telling me that I subscribed
    and when I subscribed, etc. I hate having to scroll through
    that first paragraph to get to the "meat" of the message.

    But I've never tested this so maybe it works for the
    list owner. Personally, I'd shy away from this EXCEPT
    for list that you broadcast to quite infrequently.

    -Ray Edwards




    I received a few messages with this information too, and I liked this detail.

    I believe that this sentence in the introduction of the email message is a nice formality.

    It also has to do with everyone’s personality. I like to be gentle.

    Since I’m not an internet marketer (my field is mental health) I cannot be aggressive, and I don’t like to be aggressive. I like to be very kind.

    I write this sentence (in a smaller font) in the introduction of all my email messages for more than one year I guess, probably during two years already, I don’t remember exactly when I started using it, and I noticed that less people are unsubscribing. Almost nobody is unsubscribing, while in the beginning (many years ago) many people were unsubscribing.

    I was not paying attention to my email messages because I was doing other things online, but I’m glad that many warriors helped me understand the importance of email marketing.

    So, now I’m using the traffic I have thanks to my subscribers and sending them to my Squidoo lenses, to my websites and blog, while I was not using this traffic because I didn't care about sending more email messages to my lists.

    I had no time to care about this matter because I was busy with other activities, while at the same time I was looking for traffic generation methods… without using the traffic I already have from my subscribers. This was a mistake.

    Now I’m trying to write better email messages, and I’m trying to keep sending messages to my loyal subscribers.








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    • Profile picture of the author tpw
      Originally Posted by clever7 View Post

      Since I’m not an internet marketer (my field is mental health) I cannot be aggressive, and I don’t like to be aggressive. I like to be very kind.

      Now I’m trying to write better email messages, and I’m trying to keep sending messages to my loyal subscribers.

      Two points.

      1. The more successful publishers tend to be people who others either love or hate, without many people in the in-between. Someone who doesn't have an opinion about me -- good or bad, is likely someone who will never buy my stuff.

      2. If you want to write better email messages, write your messages with the intent of triggering an emotional response from your readers. It is more unkind not to help your readers to progress, than it is to occasionally piss them off.
      Signature
      Bill Platt, Oklahoma USA, PlattPublishing.com
      Publish Coloring Books for Profit (WSOTD 7-30-2015)
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  • Profile picture of the author clever7
    Two points.

    1. The more successful publishers tend to be people who others either love or hate, without many people in the in-between. Someone who doesn't have an opinion about me -- good or bad, is likely someone who will never buy my stuff.

    2. If you want to write better email messages, write your messages with the intent of triggering an emotional response from your readers.




    I hope to be loved for being kind.

    I was writing like a teacher, this is my style. My messages are basically lessons. I always try to make my readers have the intention to learn more about something.

    Perhaps I should write with the intention of triggering a different response from my readers. This is a good suggestion.






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    • Profile picture of the author tpw
      Originally Posted by clever7 View Post

      I hope to be loved for being kind.

      I was writing like a teacher, this is my style. My messages are basically lessons. I always try to make my readers have the intention to learn more about something.

      Perhaps I should write with the intention of triggering a different response from my readers. This is a good suggestion.


      It is not necessary to trigger the anger emotion, but it is recommended to trigger some kind of emotion.

      Think about the difference between unconnected, happy and excited.

      If your reader is unconnected to your writing, then they do not really care about what you write or say.

      If they are happy, they will continue to read, but they may not be moved to make a purchase.

      But, if you can trigger excitement in your reader, they will not only be willing to tell others about your list, but they will also be willing to buy from you and tell others to buy from you.

      My readers tend to feel gratitude for what I do. But occasionally, I will ask people to unsubscribe if they disagree with me. That helps clean the people who I irritate from my list, i.e. people who will probably never buy anything I recommend to them.
      Signature
      Bill Platt, Oklahoma USA, PlattPublishing.com
      Publish Coloring Books for Profit (WSOTD 7-30-2015)
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  • Profile picture of the author dbrwn
    I think that I have seen this done before where the unsubscribe was placed at the top rather than the bottom, but I don't see that very often though.

    All that I can say here is that if it works, then great. Keep doing what you're doing, but as far as keeping subscribers, well, that is another story because there are many reasons why people leave your list.

    It could be that you're not providing good quality information to the reader, it could be that they have just simply lost interest in the topic of the list, or it could even be for other reasons such as situations out of their control or even health related reasons.

    All list owners loose subscribers. That's normal and it is expected to happen from time to time. You'll just have to face that fact and keep on building your list no matter what comes your way.
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    http://www.teachmeinfomarketing.com/truthisout

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  • Profile picture of the author clever7
    It is not necessary to trigger the anger emotion, but it is recommended to trigger some kind of emotion.

    Think about the difference between unconnected, happy and excited.

    If your reader is unconnected to your writing, then they do not really care about what you write or say.

    If they are happy, they will continue to read, but they may not be moved to make a purchase.

    But, if you can trigger excitement in your reader, they will not only be willing to tell others about your list, but they will also be willing to buy from you and tell others to buy from you.

    My readers tend to feel gratitude for what I do. But occasionally, I will ask people to unsubscribe if they disagree with me. That helps clean the people who I irritate from my list, i.e. people who will probably never buy anything I recommend to them.


    Excitement is really very good.

    I will try to cause excitement. Thank you for this lesson!






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