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is there any way to get a straight answer from Paypal ?

by e4job
11 replies
we are trying to pay some contractors who are doing work for us and have only Paypal

no problem for the past year, then we relocated and changed address on our own Paypal account

now, we can not get these contractors paid and every time we try we get the paypal alert notice that we must update card

OK, so we did that 3 times and now have both addresses listed for the same card - but neither one will work to pay our contractors

we go to support and get in the run-a-round loop of the paypal site with no human contact points and no answers that work

so, the question is, is there any way to contact a live person at paypal and get a straight answer or do we just run-a-round in their loop for the rest of our lives ???

they do not list any email contact address that we can find and their telephone support would be prohibitive cost from Costa Rica
#answer #paypal #straight
  • Profile picture of the author travlinguy
    This is their Phone Number: 888-221-1161

    They've got just about the best live customer service I've ever experienced.
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    • Profile picture of the author e4job
      Originally Posted by travlinguy View Post

      This is their Phone Number: 888-221-1161

      They've got just about the best live customer service I've ever experienced.
      their 888 221 1161 number is toll free , right ?

      maybe I can just call from Skype then ?
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      • Profile picture of the author curationsoft
        Originally Posted by e4job View Post

        their 888 221 1161 number is toll free , right ?

        maybe I can just call from Skype then ?
        That's you best option. Or you subscribe to unlicall to US in skype which I think is only less than 10$ for a month.

        If you want support from paypal I suggest you call them directly instead of emailing them or whatsoever since mostly it takes them a few days to reply.
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  • Profile picture of the author JamesBrown55
    I'm assuming that you don't have calling cards in Costa Rica because we have them here in Canada. Five bucks and you can talk for 2 hours.

    When you open Paypal, at the very bottom its says "Contact" When you click on that and open it up, its says "email us."

    They are like every major business...yes it would be nice if they had live chat but they do answer the phone and they do reply to emails. I have done both with them.

    Good luck.
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    • Profile picture of the author e4job
      Originally Posted by JamesBrown55 View Post

      I'm assuming that you don't have calling cards in Costa Rica because we have them here in Canada. Five bucks and you can talk for 2 hours.

      When you open Paypal, at the very bottom its says "Contact" When you click on that and open it up, its says "email us."

      They are like every major business...yes it would be nice if they had live chat but they do answer the phone and they do reply to emails. I have done both with them.

      Good luck.
      that is the run-a-round loop I was referring to , endless redirects and no answers
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  • Profile picture of the author jeffreyhuan
    Log into your account and then go to this page. You can submit a ticket here.

    https://www.paypal.com/cgi-bin/webscr?cmd=_contact

    I suggest you call them to get your problem solved as quickly as possible.
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    • Profile picture of the author e4job
      Originally Posted by jeffreyhuan View Post

      Log into your account and then go to this page. You can submit a ticket here.

      https://www.paypal.com/cgi-bin/webscr?cmd=_contact

      I suggest you call them to get your problem solved as quickly as possible.
      yes, we will, with the 888 number which I believe is toll free ?
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  • Profile picture of the author etvconnect
    Try to avoid paypal as much as you can, there are many decent suppliers of merchant accounts online.
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  • Profile picture of the author Anne0521
    Why don't you try other money kinds of remittance such Xoom.com? You can check the net for other choices.
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    • Profile picture of the author e4job
      Originally Posted by Anne0521 View Post

      Why don't you try other money kinds of remittance such Xoom.com? You can check the net for other choices.
      as I said above Anne, our contractors (who are in the Philippines) have only paypal, so PhilippinePay or Xoom or any of the others would require them to start over and make new accounts - right ?
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  • Profile picture of the author twister85
    Paypal customer service is very good, i hadn't had problem till now. I just call paypal via phone and they sort my problem out live!
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