Affiliate Liability for Product Claims

8 replies
I received a PM about liability risks for affiliates and wanted to share a response:

I would presume that as a product vendor, there could be some legal risk involved in selling products online, but do affiliates have liability as to whether the claims made about the product being promoted are true or false and whether the product vendor is/isn't misleading their customers in any way?
Yes.

First, affiliates have liability for their own claims. IM is a great example. All sorts of wild income claims are made by affiliates in their emails - claims the seller is not making. I periodically have to let some of my Warrior "guru" friends know they have stepped over the line.

Second, affiliates can be liable for false claims by the merchant. Legal action against **** Berry sellers comes to mind, where several big affiliates were also included in government lawsuits.

"Can" means there is not automatic liability. Much depends on the circumstances.

If a merchant says: "Drinking our special blend of motor oil will immediately cure cancer" and, as an affiliate you refer people to something you should know is fraudulent (and dangerous), you can have liability.

If an affiliate would not reasonably know of a legal problem, and they are sued, the first step would be to demand a litigation defense and indemnity for any damages from the merchant. But assuming the merchant is headed to bankruptcy court that will be of little use.

Insurance can be useful. The best thing you can do to limit risk is to better evaluate what offers and products you promote.

For example, for IM related products, I do not promote many products that are not my own, I know merchants by their first name name and have confidence in them (not products by anony123 who joined the forum last week), and avoid products making income claims.

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#affiliate #claims #liability #product
  • Profile picture of the author Trevor
    So, the take-home message from this post is, as it seems to me, avoid promoting products that are making false income claims or any income claims at all and promote only products that you know contain only true information and aren't misleading in any way. By doing so, you can drastically lessen the chances of ever getting sued and you are much less likely to get into any kind of legal trouble.

    I would dare to guess that if you are a product vendor and clearly state in the legal disclaimer within the product that the buyer is fully responsible for making or not making money using the techniques within the product, you can also prevent such issues from happening?

    Last but not least, what kind of insurance would you recommend for an online business owner?

    Trevor
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    • Profile picture of the author David Keith
      Originally Posted by Trevor Zacek View Post


      I would dare to guess that if you are a product vendor and clearly state in the legal disclaimer within the product that the buyer is fully responsible for making or not making money using the techniques within the product, you can also prevent such issues from happening?

      Trevor
      Just saying you are not liable doesn't necessarily mean you are not liable....at all.

      If only it were that easy, we could nearly put Brian out of a job...lol
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    • Profile picture of the author kindsvater
      Originally Posted by Trevor Zacek View Post

      I would dare to guess that if you are a product vendor and clearly state in the legal disclaimer within the product that the buyer is fully responsible for making or not making money using the techniques within the product, you can also prevent such issues from happening?
      Disclaimers are effective, but you cannot disclaim away affirmative statements.

      For example: Sales page fraudulently promises buyers will make $1000 within 48 hours. The legal terms have disclaimers, say there are no income promises, etc. The legal terms are not a "get out of jail free card" to avoid liability for making the false claims. Instead, they are more effective to prevent someone from drawing improper income conclusions from generic statements.

      .
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  • Profile picture of the author Dennis Gaskill
    Good post, Brian. This should be posted on every affiliate sign-up page. Maybe it would cut down on some of the over-the-top claims that hurt the entire industry.
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  • Profile picture of the author David Keith
    Hey Brian, i know what my lawyer says on this, but i would like to hear your thoughts.

    according to the ftc
    "Testimonials and endorsements must reflect the typical experiences of consumers, unless the ad clearly and conspicuously states otherwise. A statement that not all consumers will get the same results is not enough to qualify a claim."

    Thats on the ftc website and available for all to read so i would assume an affiliate can't claim they are ignorant of the law. That rarely works anyway...lol

    But given this statement, in your opinion are affiliates open to legal action if they promote a merchants product who is not displaying "typical" results but rather the handful of extraordinary results?

    is it the affiliates obligation to know? how could any affiliate know what typical results are for a product?
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    • Profile picture of the author kindsvater
      Originally Posted by David Keith View Post

      are affiliates open to legal action if they promote a merchants product who is not displaying "typical" results but rather the handful of extraordinary results?
      The testimonial area is a place I think the FTC has overstepped, and what seemed like a good policy in theory, in practice is harder to apply. That is why a lot of claims have not been brought targeting testimonials. Instead, it is more of an add on issue when the FTC finds other issues worth targeting.

      In the IM field it can be virtually impossible for anyone, merchant or affiliate, to know what "typical" results are. That could be intentional by the FTC as a backdoor way to eliminate income claims. If you read my Business Opportunity Rule report you know this is where the FTC is heading. (Paul has a sticky and link in the WSO forum.)

      In most instances, an affiliate probably does not have liability. As with my "oil cures cancer" example, the question is whether the affiliate knows fraud is occurring and promotes the fraud anyway.

      For example: Merchant's product claims it's green pill will lengthen your manhood 4 extra inches in a month, and has a "testimonial" from someone claiming these results. Affiliate promotes product on his blog, referring to the product claim and testimonial.

      It could be the affiliate really doesn't know any better. Or, maybe they do. In most instances the FTC will go after the head (err, bad wording here) which is the merchant. But if the affiliate is one driving the sales with promotions all over the web then the affiliate is more at risk.

      is it the affiliates obligation to know? how could any affiliate know what typical results are for a product?
      Maybe. Good lawyer answer.

      If the affiliate is making a 100% commission are they really an affiliate?

      How could an affiliate know? For starters, they could send an email asking the question. An affiliate is not helpless. An affiliate can buy or ask for a copy of a product and get a reasonable feel for the accuracy of claims by a merchant.

      There was one situation where I, as an affiliate, said a certain claim by a merchant seemed to be an over-reach, and from my use of the product something else was likely a more probable result.

      An affiliate as part of their promotion can suggest ignoring an atypical claim by a merchant. There is a lot of affiliate can due to establish their credibility and get a referral, without subjecting themselves to any liability the merchant may have.

      .
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      • Profile picture of the author wordwizard
        Thanks for making a great point here, Brian! (Also please note the question at the bottom of this post).

        When it comes to promoting affiliate products, I tend to err on the cautious side, and only promote products I know well enough to be able to do so in good conscience.

        I've also run into issues when writing sales letters - where I refused to generate undue hype that could cause issues with product claims later. That didn't always go over very well.

        Yes, sales letters are supposed to make a product look as appealing as possible, and preferably irresistible - and I'm happy to do that. But when it comes to making claims that it just can't live up to... I pass.

        Which makes me wonder...

        Brian, what are my exact liability issues as the copywriter?

        Elisabeth
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  • Profile picture of the author Terry Crim
    This is actually an interestingly eerie question at the moment because in another thread there is information about two current lawsuits against Kelly Felix aka Rich Jerk and his Regal Assets business he promotes via Bring The Fresh.

    Which could spread out to affiliates of Regal Assets and Bring The Fresh programs.

    Will be interesting what happens there both on the direct suit against Kelly and his business partner but if anything follows down the line to affiliates of Kelly's in any of his other programs.
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