Can Somebody Tell Me Why Godaddy Took My Domain?

by 39 comments
Hello,

I got a domain name registered on godaddy.com. It was registered for about 1 week. This is my domain name: webxyte.com

Yesterday, I received an email about cancellation of that domain even I never did that and won't did that.

I then login to my godaddy account to change its nameserver, but I really shocked when I can't found that domain in my godaddy account. I then looked up its whois, and I found that my domain was repossesed by godaddy. I thought that it was hacked by somebody. I had sent a support ticket to godaddy and I was asked my PIN. I gave it and still waiting what will be happened next?

Can someone tell me why godaddy did that and how to get my domain back to my account? Or may be someone can tell me who was behind this repossesion. I will really appreciate your help.

Best Regards
#internet marketing #domain #godaddy #repossesed
  • Profile picture of the author datingworld
    The best answer you can get is from Godaddy itself.
    Better you wait for their answer...

    Are you sure, you did register it?
  • Profile picture of the author Kenny T
    That's odd. Try contacting their support. If you have online receipt of the purchase then you should claim it.
  • Profile picture of the author asepkomara
    Very strange! I'm also would like to know godaddy answer about it.
    Post here when they answer it so we could learn from your case.
  • Profile picture of the author Social App Zone
    Google this and it seems charge back/fraudulent payment is the common cause.
  • Profile picture of the author sbucciarel
    Wow ... that's a first for me. Never saw a domain "repossessed" by Godaddy. Makes me glad I dumped them and moved all my domains for Namecheap.
  • Profile picture of the author wlasikiewicz
    I lost a few domains because I didn't have auto renew enabled. It could just be that.
    • Profile picture of the author sbucciarel
      Originally Posted by wlasikiewicz View Post

      I lost a few domains because I didn't have auto renew enabled. It could just be that.
      You didn't read the OP .... he just registered the domain. It was not up for renewal.
  • Profile picture of the author mrgoe
    Maybe something about the transaction ? It doesn`t seem to be any copyright infringement with that name.. talk to their support.
  • Profile picture of the author bmw040
    It happened to me a while back. In me case, my credit card provider originally approved the payment and a day later took it back (or cancelled it) due to suspected fraudulent card activity (or something like that...lol). It was a little confusing.

    I called them and simply redid the order. It did take well over a week to clear thing up and finalize again.

    Call support and they will let you know what happened and how to resolve it.

    GoDaddy has pretty good support overall.

    To Your Success,

    Brian
  • Profile picture of the author stoltingmediagroup
    I did a quick Google and there are quite a few mentions of this situation, however I came across an article by someone who apparently interviewed GoDaddy’s Chief Financial Officer last year to ask about this issue.

    It went something like this...

    Why would a domain name be repossessed?
    “Go Daddy’s Payment Verification Office reviews every transaction through our system using either an automated or manual review process.
    Products and services can be repossessed during this process if a payment is suspected to be fraudulent. In addition, domain names are repossessed when a chargeback is processed on a payment.
    If a payment is fraudulent or charged back within the first five days after a domain name is purchased, the domain name is returned to the registry.”
    How can a domain owner get a name out of that account?
    “If a product or service is repossessed due to suspected payment fraud or chargeback, the account holder can work with the Payment Verification Office to resolve the matter.”
    When did Go Daddy institute this account/policy?
    “Go Daddy has always implemented payment verification and chargeback policies, with minimal changes to the procedures over the years.”
    How many names are repossessed?
    “While specific numbers of repossessed domain names cannot be discussed, it is around one-tenth of a percent of our entire portfolio.
    Go Daddy has a 24/7 team available to work with any customer to resolve a repossession.”

    Source:
    Information About "Repossessed by Go Daddy" Registrant


    Edit:

    In the OP's favor we should not assume anything, as it could simply be related to an issue with the name itself, (someone has rights to the name? Or any other reasons)

    I also came across a blurb regarding the day of Whitney Houston’s death, (R.I.P)
    which talked about the domain name BobbiKristina.com being registered and placed for sale.
    It was then removed from the marketplace and GoDaddy repossessed the domain!
  • Profile picture of the author TeamBringIt
    Originally Posted by avajo71 View Post

    Hello,

    I got a domain name registered on godaddy.com. It was registered for about 1 week. This is my domain name: webxyte.com

    Yesterday, I received an email about cancellation of that domain even I never did that and won't did that.

    I then login to my godaddy account to change its nameserver, but I really shocked when I can't found that domain in my godaddy account. I then looked up its whois, and I found that my domain was repossesed by godaddy. I thought that it was hacked by somebody. I had sent a support ticket to godaddy and I was asked my PIN. I gave it and still waiting what will be happened next?

    Can someone tell me why godaddy did that and how to get my domain back to my account? Or may be someone can tell me who was behind this repossesion. I will really appreciate your help.

    Best Regards
    You should, never keep domains with them. I buy a few domains from them here and there and just transfer them to another registrar...
  • Profile picture of the author avajo71
    Thank you for your reply and suggestions.

    I will waiting for the answer from godaddy and keep you updated.
  • Profile picture of the author Neil Morgan
    After stalking it for a while, I once bought a super-premium domain from my domain name vendor and it appeared in my account as mine. I planned to take bids and wouldn't have been surprised if it had gone for over a million dollars (seriously).

    I watched over it like an unclaimed lottery ticket then, the next day, it vanished from my account. I was told that as it was so "premium", they shouldn't have sold it to me in the first place.

    It happens folks.

    Cheers,

    Neil
    • Profile picture of the author bionictortoise
      Never buy domains from Godaddy!

      I stopped that after they removed domains of mine after only 11 months. They want you to renew after 11 months or have autorenewal. And if you don't, they take them, so you can't renew them elsewhere. So I won't deal with them anymore.

      But to remove a newly bought domain is disgusting.

      And what Neil Morgan says is even more worrying.
    • Profile picture of the author Stuart Walker
      Originally Posted by Neil Morgan View Post

      After stalking it for a while, I once bought a super-premium domain from my domain name vendor and it appeared in my account as mine. I planned to take bids and wouldn't have been surprised if it had gone for over a million dollars (seriously).

      I watched over it like an unclaimed lottery ticket then, the next day, it vanished from my account. I was told that as it was so "premium", they shouldn't have sold it to me in the first place.

      It happens folks.

      Cheers,

      Neil
      So you bought a domain which you honestly believed would sell for over 1 million dollars and then your domain provider just took it away from you and instead of doing anything about it you just accepted that 'it happens'?

      I think if I had genuine proof that I had bought and owned such a valuable domain and my registrar stole it from me I would sue them.

      How much did it sell for in the end?
  • Profile picture of the author Neil Morgan
    I have 2 domain name vendors and I have seen sharp practice from both of them. Neither is GoDaddy.

    This sort of thing is going on.
  • Profile picture of the author avajo71
    OK folks, this is what I just get from godaddy:

    Dear Ari,

    Thank you for contacting Online Support.

    In order for you to recover your domain you will need to repurchase it as it was cancelled. Please respond with the following information:

    Once this information is provided we can attempt to place the order on your behalf. Thank you for your cooperation.Please let us know if you have any further questions.

    Regards,
    Jon K.
    Online Support Team
    I never cancelled my domain, they did it and I should repurchase it. I think there is some serious financial problems happened to godaddy. May be their business close to bankruptcy or something really.. really.. hard that can't be imagined and they need very huge amounts of money to escape. I am sure it happens to godaddy company, since there is no party or people who will do an unfair business model unless they are facing a really hard problem to feel comfort.
    • Profile picture of the author sbucciarel
      Originally Posted by avajo71 View Post

      OK folks, this is what I just get from godaddy:

      I never cancelled my domain, they did it and I should repurchase it. I think there is some serious financial problems happened to godaddy. May be their business close to bankruptcy or something really.. really.. hard that can't be imagined and they need very huge amounts of money to escape. I am sure it happens to godaddy company, since there is no party or people who will do an unfair business model unless they are facing a really hard problem to feel comfort.
      You would do better to actually call them instead of email them.
    • Profile picture of the author davezan
      Originally Posted by avajo71 View Post

      OK folks, this is what I just get from godaddy:

      Dear Ari,

      Thank you for contacting Online Support.

      In order for you to recover your domain you will need to repurchase it as it was cancelled. Please respond with the following information:
      The name of the domain that you are attempting to repurchase.
      Your confirmation that you authorize the charge shown in the cart (include the exact amount).
      The last 4 digits of the payment method you are attempting to use (Adding and Updating the Credit Card Information for Your Account).
      That you have read and agree to our Universal Terms of Service.
      That you have read and agree to our Domain Registration Agreement.
      Please also include your account's 4 Digit Support PIN.

      Once this information is provided we can attempt to place the order on your behalf. Thank you for your cooperation.Please let us know if you have any further questions.

      Regards,
      Jon K.
      Online Support Team
      I never cancelled my domain, they did it and I should repurchase it. I think there is some serious financial problems happened to godaddy. May be their business close to bankruptcy or something really.. really.. hard that can't be imagined and they need very huge amounts of money to escape. I am sure it happens to godaddy company, since there is no party or people who will do an unfair business model unless they are facing a really hard problem to feel comfort.
      Something tells me your order was cancelled due to (potential) fraud, more so
      if (unfortunately) you purchased in a country that generated numerous fraud
      orders for Go Daddy. Speaking of which, can you check if you got your money
      back?

      It would have been nice if Go Daddy told you why, although there is no other
      way to tell it "nicely" except maybe being honest and upfront about it.
  • Profile picture of the author RobinInTexas
    So much for all those people who love Nodaddy. :rolleyes:
  • Profile picture of the author webboost
    Its most realistic that the country you live in had tones of fraud and the payment was flagged as fraudulent.
  • Profile picture of the author TravisO
    You have to ask godaddy customer service. It's sure it provides good customer service but not that the same with hostgator which is the greatest.
  • Profile picture of the author Neil Morgan
    I don't think my domain name vendor was able to secure it from wherever they get them actually. The international nature of the whole thing made it prohibitively expensive to pursue, not to mention very complex.
  • Profile picture of the author avajo71
    This is the latest message I received after I told them that I purchased the domain from another party. This seem to be a payment problem from the person I bought the domain from:
    Dear Ari,
    Thank you for your reply. The original order for the domain registration has a problem with the payment and the original party that purchased the domain will need to contact us to resolve the issue before the domain can be reactivated. Once the matter has been resolved with the former owner they can move the domain into your customer account again.
    Please let us know if we can assist you in any other way.
    Sincerely,
    Stan P.
    Online Support Team
    I think we should be careful if we purchased a domain from third party.
    • Profile picture of the author Meharis
      Originally Posted by avajo71 View Post

      This is the latest message I received after I told them that I purchased the domain from another party. This seem to be a payment problem from the person I bought the domain from:


      I think we should be careful if we purchased a domain from third party.

      avajo71,

      "I got a domain name registered on godaddy.com. It was registered for about 1 week. This is my domain name: webxyte.com"

      Next time, please, include all facts about an issue...

      Meharis
    • Profile picture of the author sbucciarel
      Originally Posted by avajo71 View Post

      This is the latest message I received after I told them that I purchased the domain from another party. This seem to be a payment problem from the person I bought the domain from:


      I think we should be careful if we purchased a domain from third party.
      Well, this is a whole different scenario. Party #1 buys a domain using a stolen credit card or some other fraudulent payment type. Party #2 buys the domain from him. Godaddy repossesses the domain due to fraudulent payment type. Party #1 doesn't give a crap because he has what he wanted all along ... your money.

      This isn't Godaddy's fault. If Party #1 doesn't fix the payment problem, you were most likely scammed by Party #1.
  • Profile picture of the author avajo71
    Well, yeah, this was my fault.

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