Can Somebody Tell Me Why Godaddy Took My Domain?

Profile picture of the author avajo71 by avajo71 Posted: 05/05/2013
Hello,

I got a domain name registered on godaddy.com. It was registered for about 1 week. This is my domain name: webxyte.com

Yesterday, I received an email about cancellation of that domain even I never did that and won't did that.

I then login to my godaddy account to change its nameserver, but I really shocked when I can't found that domain in my godaddy account. I then looked up its whois, and I found that my domain was repossesed by godaddy. I thought that it was hacked by somebody. I had sent a support ticket to godaddy and I was asked my PIN. I gave it and still waiting what will be happened next?

Can someone tell me why godaddy did that and how to get my domain back to my account? Or may be someone can tell me who was behind this repossesion. I will really appreciate your help.

Best Regards
#domain #godaddy #repossesed

  • Profile picture of the author datingworld
    datingworld
    The best answer you can get is from Godaddy itself.
    Better you wait for their answer...

    Are you sure, you did register it?
  • Profile picture of the author Kenny T
    Kenny T
    That's odd. Try contacting their support. If you have online receipt of the purchase then you should claim it.
  • Profile picture of the author asepkomara
    asepkomara
    Very strange! I'm also would like to know godaddy answer about it.
    Post here when they answer it so we could learn from your case.
  • Profile picture of the author Social App Zone
    Social App Zone
    Google this and it seems charge back/fraudulent payment is the common cause.
  • Profile picture of the author sbucciarel
    sbucciarel
    Wow ... that's a first for me. Never saw a domain "repossessed" by Godaddy. Makes me glad I dumped them and moved all my domains for Namecheap.
  • Profile picture of the author wlasikiewicz
    wlasikiewicz
    I lost a few domains because I didn't have auto renew enabled. It could just be that.
  • Profile picture of the author sbucciarel
    sbucciarel
    Originally Posted by wlasikiewicz View Post
    I lost a few domains because I didn't have auto renew enabled. It could just be that.
    You didn't read the OP .... he just registered the domain. It was not up for renewal.
  • Profile picture of the author wlasikiewicz
    wlasikiewicz
    Originally Posted by sbucciarel View Post
    You didn't read the OP .... he just registered the domain. It was not up for renewal.
    My error, sorry about that..

    Just phone them up, there might be a problem with some details that you have given, it will be something and nothing. God addy are good at customer support.
  • Profile picture of the author mrgoe
    mrgoe
    Maybe something about the transaction ? It doesn`t seem to be any copyright infringement with that name.. talk to their support.
  • Profile picture of the author bmw040
    bmw040
    It happened to me a while back. In me case, my credit card provider originally approved the payment and a day later took it back (or cancelled it) due to suspected fraudulent card activity (or something like that...lol). It was a little confusing.

    I called them and simply redid the order. It did take well over a week to clear thing up and finalize again.

    Call support and they will let you know what happened and how to resolve it.

    GoDaddy has pretty good support overall.

    To Your Success,

    Brian
  • Profile picture of the author stoltingmediagroup
    stoltingmediagroup
    I did a quick Google and there are quite a few mentions of this situation, however I came across an article by someone who apparently interviewed GoDaddy’s Chief Financial Officer last year to ask about this issue.

    It went something like this...

    Why would a domain name be repossessed?
    “Go Daddy’s Payment Verification Office reviews every transaction through our system using either an automated or manual review process.
    Products and services can be repossessed during this process if a payment is suspected to be fraudulent. In addition, domain names are repossessed when a chargeback is processed on a payment.
    If a payment is fraudulent or charged back within the first five days after a domain name is purchased, the domain name is returned to the registry.”
    How can a domain owner get a name out of that account?
    “If a product or service is repossessed due to suspected payment fraud or chargeback, the account holder can work with the Payment Verification Office to resolve the matter.”
    When did Go Daddy institute this account/policy?
    “Go Daddy has always implemented payment verification and chargeback policies, with minimal changes to the procedures over the years.”
    How many names are repossessed?
    “While specific numbers of repossessed domain names cannot be discussed, it is around one-tenth of a percent of our entire portfolio.
    Go Daddy has a 24/7 team available to work with any customer to resolve a repossession.”

    Source:
    Information About "Repossessed by Go Daddy" Registrant


    Edit:

    In the OP's favor we should not assume anything, as it could simply be related to an issue with the name itself, (someone has rights to the name? Or any other reasons)

    I also came across a blurb regarding the day of Whitney Houston’s death, (R.I.P)
    which talked about the domain name BobbiKristina.com being registered and placed for sale.
    It was then removed from the marketplace and GoDaddy repossessed the domain!
  • Profile picture of the author TeamBringIt
    TeamBringIt
    Originally Posted by avajo71 View Post
    Hello,

    I got a domain name registered on godaddy.com. It was registered for about 1 week. This is my domain name: webxyte.com

    Yesterday, I received an email about cancellation of that domain even I never did that and won't did that.

    I then login to my godaddy account to change its nameserver, but I really shocked when I can't found that domain in my godaddy account. I then looked up its whois, and I found that my domain was repossesed by godaddy. I thought that it was hacked by somebody. I had sent a support ticket to godaddy and I was asked my PIN. I gave it and still waiting what will be happened next?

    Can someone tell me why godaddy did that and how to get my domain back to my account? Or may be someone can tell me who was behind this repossesion. I will really appreciate your help.

    Best Regards
    You should, never keep domains with them. I buy a few domains from them here and there and just transfer them to another registrar...
  • Profile picture of the author avajo71
    avajo71
    Thank you for your reply and suggestions.

    I will waiting for the answer from godaddy and keep you updated.
  • Profile picture of the author Neil Morgan
    Neil Morgan
    After stalking it for a while, I once bought a super-premium domain from my domain name vendor and it appeared in my account as mine. I planned to take bids and wouldn't have been surprised if it had gone for over a million dollars (seriously).

    I watched over it like an unclaimed lottery ticket then, the next day, it vanished from my account. I was told that as it was so "premium", they shouldn't have sold it to me in the first place.

    It happens folks.

    Cheers,

    Neil
  • Profile picture of the author bionictortoise
    bionictortoise
    Never buy domains from Godaddy!

    I stopped that after they removed domains of mine after only 11 months. They want you to renew after 11 months or have autorenewal. And if you don't, they take them, so you can't renew them elsewhere. So I won't deal with them anymore.

    But to remove a newly bought domain is disgusting.

    And what Neil Morgan says is even more worrying.
  • Profile picture of the author Neil Morgan
    Neil Morgan
    I have 2 domain name vendors and I have seen sharp practice from both of them. Neither is GoDaddy.

    This sort of thing is going on.
  • Profile picture of the author avajo71
    avajo71
    OK folks, this is what I just get from godaddy:

    Dear Ari,

    Thank you for contacting Online Support.

    In order for you to recover your domain you will need to repurchase it as it was cancelled. Please respond with the following information:

    Once this information is provided we can attempt to place the order on your behalf. Thank you for your cooperation.Please let us know if you have any further questions.

    Regards,
    Jon K.
    Online Support Team
    I never cancelled my domain, they did it and I should repurchase it. I think there is some serious financial problems happened to godaddy. May be their business close to bankruptcy or something really.. really.. hard that can't be imagined and they need very huge amounts of money to escape. I am sure it happens to godaddy company, since there is no party or people who will do an unfair business model unless they are facing a really hard problem to feel comfort.
  • Profile picture of the author sbucciarel
    sbucciarel
    Originally Posted by avajo71 View Post
    OK folks, this is what I just get from godaddy:

    I never cancelled my domain, they did it and I should repurchase it. I think there is some serious financial problems happened to godaddy. May be their business close to bankruptcy or something really.. really.. hard that can't be imagined and they need very huge amounts of money to escape. I am sure it happens to godaddy company, since there is no party or people who will do an unfair business model unless they are facing a really hard problem to feel comfort.
    You would do better to actually call them instead of email them.
  • Profile picture of the author mikeink
    mikeink
    Originally Posted by sbucciarel View Post
    You would do better to actually call them instead of email them.
    Sorry, We are not godaddy.com here.


    I agree with this. The members of the forum do not know WHY, this has happened.

    Only YOU and GODADDY will be able to solve this problem. There maybe other issues that you do not know about, and are unable to tell you.

    A phone call is CHEAP to solve this. They may even be nice and give you a gift if this is all their problem. MAYBE
  • Profile picture of the author avajo71
    avajo71
    Originally Posted by sbucciarel View Post
    You would do better to actually call them instead of email them.
    I can't, my English is bad. I can't understand people quick spelling English words. I think I will just let godaddy take my domain, may be they will happy with it.
    A little donation to a big companyfrom a little man who is struggling to make some money.

    I will never register any domain on godaddy anymore. This incident scared me. I better to not get any discounts when purchasing a domain than losing my another favorite domain.

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