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SOA records keep showing Private email address

by bionictortoise
4 replies
Hi,

Does anyone know exactly what determines which email address shows up in the SOA records?

I looked at a wiki of what SOA records were and couldn't understand a word of it. But whenever I contact my host about it, they say they are the only ones who can change this email.

But I would REALLY love to use the correct one (non-personal email) from the beginning.

I set up another domain with hosting yesterday, and gave it an email that does not contain my name for the cPanel admin, and still my name shows up in the SOA file!

(It has nothing to do with WhoisGuard, btw. It happens whether I have WhoisGuard or not.)

I don't know what is causing this.

Is it the main login email I have with my reseller hosting account?

And how would I change that without opening a new account?

Any advice would be greatly appreciated.

thanks
#address #email #private #records #showing #soa
  • Profile picture of the author Kingfish85
    The Structure of a DNS SOA Record - this should help. The email address on the SOA record will be the email address you have registered for creating the account/dns records.

    You, the "domain administrator" are responsible for the domain hence why the registering email shows on the SOA record.
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    • Profile picture of the author bionictortoise
      Thanks. The domain company are saying it is not to do with them, but the hosting company.

      I looked at the site you gave me, but alas it's jargon made as much sense to me as the wiki page did. (I do not understand how DNS works - I just know I need to put a partucular number in a particular box whenever I set up a new site.)

      The hosting company already changed the SOA email for older sites, but new ones still show the initial default email. I have asked them how to change the default email in my WHM reseller account and still awaiting a reply.

      I am confused that you said it is linked to the domain company, yet the hosting company managed to change some SOA emails to non-private ones.

      Whether it is the domain account default email or the hosting account default email - how do I change it myself please?
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      • Profile picture of the author Kingfish85
        Originally Posted by bionictortoise View Post

        Thanks. The domain company are saying it is not to do with them, but the hosting company.

        I looked at the site you gave me, but alas it's jargon made as much sense to me as the wiki page did. (I do not understand how DNS works - I just know I need to put a partucular number in a particular box whenever I set up a new site.)

        The hosting company already changed the SOA email for older sites, but new ones still show the initial default email. I have asked them how to change the default email in my WHM reseller account and still awaiting a reply.

        I am confused that you said it is linked to the domain company, yet the hosting company managed to change some SOA emails to non-private ones.

        Whether it is the domain account default email or the hosting account default email - how do I change it myself please?
        These can be updated in /var/named/ but you must have root access. I meant to say email when the account gets created, not the registrar.
        Signature

        |~| VeeroTech Hosting - sales @ veerotech.net
        |~| High Performance CloudLinux & LiteSpeed Powered Web Hosting
        |~| cPanel & WHM - Softaculous - Website Builder - R1Soft - SpamExperts
        |~| Visit us @veerotech Facebook - Twitter - LinkedIn

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        • Profile picture of the author bionictortoise
          OK thanks.

          My host have done it for me now. They changed all the emails to: info@[individualdomain].com.
          {{ DiscussionBoard.errors[8051112].message }}

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