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Clickbank - Customer bought same product twice

by Moneyland
5 replies
he just emailed me and asked how to go about refunding one of the sales as he accidentally purchased same product twice. Should I just tell him to refund one in the normal way? (This obviously affects my refund rate)

Thanks if any one could let me know best way.
#bought #clickbank #customer #product
  • Profile picture of the author buzilla
    I would ask if he paid with paypal, if he did say thanks for the purchase and ask for his paypal email address that he would like the money refunded into, otherwise you'll have to go through clickbank which will affect your refund rate as mentioned.
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    • Profile picture of the author Harvey Segal
      Originally Posted by buzilla View Post

      otherwise you'll have to go through clickbank which will affect your refund rate as mentioned.
      It's better to have your refund rate affected than risk the customer getting mixed up (after all he has already made a duplicate purchase) and later requesting a refund through ClickBank.

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      • Profile picture of the author doshmachine
        Originally Posted by Harvey Segal View Post

        It's better to have your refund rate affected than risk the customer getting mixed up (after all he has already made a duplicate purchase) and later requesting a refund through ClickBank.

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        I have to agree here. Don't worry about your refund rate. Worry about providing quick and easy customer service. A customer like this who is dealt with fast and efficiently will remember you and very likely buy from you in the future.

        Put your customer first and you will rarely go wrong
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        • Profile picture of the author Alexa Smith
          Banned
          Originally Posted by buzilla View Post

          I would ask if he paid with paypal, if he did say thanks for the purchase and ask for his paypal email address that he would like the money refunded into
          I certainly wouldn't do this. It can lead to various avoidable complications (and probably won't really work if there was an affiliate involved, anyway).
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          • Profile picture of the author Harvey Segal
            Originally Posted by LiquidwebBret View Post

            If you refund directly through paypal there shouldn't be any fee.
            You can't actually do a refund. The payee is ClickBank not the OP. You can only reimburse (i.e. send money)

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