Wordpress....

by Mark Hunter

Posted: 11 years ago 15 replies

INTERNET MARKETING

Am I imagining it, or is there actually no support for Wordpress, other than online documentation and forum?

Thanks

Mark

#wordpress

NatesMarketing 11 years ago

Isn't a forum and online documentation support?

Wordpress is an opensource project. People aren't getting paid (per se) for creating Wordpress. Henceforth, they're not going to "support" it.
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Moxil 11 years ago

Code Poet | A directory of WordPress professionals brought to you by Automattic, the company behind WordPress.com.
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Istvan Horvath 11 years ago

And what was the question the support forum of WP (with tens of experts online every moment) couldn't answer for you???

And what other question did you have that wasn't covered in the Codex, the online WP manual?

Just wondering...
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- Mark Hunter 11 years ago
  
  Bit of an odd one.....
  I started building a blog, using a domain name I had purchased and was hosting at Hostgator. Stupidly, I had used the domain name as the blog URL, in other words 'my domain.com' instead of 'blog.mydomain.com'.
  I then decided that an eCommerce store, using the domain name, was going to be a better fit for my plans, with a blog linked to it.
  So......I transferred the nameservers to BigCommerce, and then went back to WordPress to assign a new IP to the blog, and now I can't find it, and can't work out HOW to find it.
  I'm still not 'getting' the relationship between primary domains, domains, and sub-domains, and the intricacies involved in linking a blog to an eCommerce site, particularly if you started building the wrong one first!
  
  Thanks
  
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CyberAlien 11 years ago

Ok well there's no point in complaining about WordPress support considering your problem has nothing to do with WordPress itself. You're hosting the domain at BigCommerce so your nameservers are pointing to them.

You need to change your A RECORD for blog.yourdomain.com to point to the IP address of the server that's hosting the blog. You can find out the IP by contacting your hosting company and then ask your domain registrar how to point there. Either way, this is a hosting issue where you don't have your subdomain pointing to the correct spot, not an issue with WordPress itself.

However, you do pay your hosting company (I hope) and they should provide support on this.
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Istvan Horvath 11 years ago

^^ What Chase said... don't blame WP's alleged "lack of support" for a stupid move that you have done with your domain/DNS/host.

You sould have read the proper (non-WP) documentation regarding DNS/hosting/IP etc. before making the move. Hopefully your host will be able to help you.
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freelanceronline 11 years ago

Originally Posted by Mark Hunter

Am I imagining it, or is there actually no support for Wordpress, other than online documentation and forum?

Thanks

Mark

There is lot of Forums and WordPress has its own forum for developers around the world which are supporting WordPress. You can Google your Problem for Solution. Even Sometimes Developer face bugs but there is always solution that's why WordPress Update made.
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- Istvan Horvath 11 years ago
  
  Originally Posted by freelanceronline
  
  You can Google your Problem for Solution.
  
  Yes, and you can READ the whole thread before posting: would save yourself from embarrassment...
  
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  GarrieWilson 11 years ago
  
  Originally Posted by Istvan Horvath
  
  Yes, and you can READ the whole thread before posting: would save yourself from embarrassment...
  
  And I thought I was a dick.
  
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socialsignals 11 years ago

there are loads of wordpress discussion sites
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kinyash 11 years ago

You could also head to fiverr.com. You will get tons of guys to assist you with any wordpress issue for 5 bucks.
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Mark Hunter 11 years ago

Thanks for your replies.
I did find some WP support, but apparently it's targeted at paid upgrades only.
I guess that this 'problem' is emblematic of the knowledge gaps which I know I suffer from.
After a few weeks of study of OM, I was getting used to a direction of travel, which seemed to gravitate towards a saturation of help/support from paid for services (ie hosting, registrars etc) and a parallel direction of travel from marketing offers/gurus(eg WSO's etc) which trumpet offers which are ever-targeted towards ease of use and simplicity of implementation. To then suddenly find a cornerstone of OM, which has little or no support, aside from peer structures, was a bit of a surprise.
Thanks.
Mark
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rosetrees 11 years ago

This is how I explain hosting to my clients, assuming your domain name is registered with a separate registrar.

Imagine that your registrar is your left hand. That is where your domain name is. You then set up a hosting account - which is your right hand. In order for the right hand to know what the left hand is doing (literally) you need to TELL your left hand (the registrar) where to look for the content of its website - which is hosted in your right hand. You do this by changing the nameservers to tell the registrar where to find your site content

So - in your case, you have a domain name and your original content was hosted by your original host. Wordpress is just software, that is installed on your webhost. It isn't your host (unless you were using wordpress.com as your host).

From your post it sounds as if you installed Wordpress in the root domain, NOT on blog.mydomain.com, so I think (but could be wrong) that changing the a record as Chase Watts suggested won't help you.

I would temporarily change the nameservers back to your original host and then backup the whole of your original site.

If Bigcommerce allows you to install wordpress on a subdomain then do so.

If not, install the site that you backed up to the subdomain blog.mydomain at your old host, change the nameservers back to bigcommerce and then change the a record for your blog.
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- totalprocessing.net 11 years ago
  
  change the nameservers to point back at hostgator and you'll find your site
  
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abbe77 11 years ago

If you provide your details I can help you in this regards as having experience both for wordpress and bigcommerce too. PM or email me at leo_soul77@yahoo.com
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