Fiver will not give me my money back

I tried to get a refund from fiverr also, once. I sent about 5 emails and never got a response. I won't go there anymore.

I would raise a dispute with paypal to get your money back.

I hate the new FIVERR version. Like it really sux. They are now messing up. A lot of my friends want to by pass this service. Yeah, it keep on getting max worse. Not sure why this is. They had a good thing going last year. Complain to pay pal and they will probably eventually return your money.

Money you send to Fiverr to BUY a GIG can't be withdrawn, it's in their TOS.

You can cancel a GIG which apparently was offered to you by the seller, what put's the money back into your Fiverr account so you can buy another GIG.

The seller was fair and told you about his problem, can't see what this has to do with his ratings not been OK. It sucks when you wait for a delivery and the seller never delivers - what was not your case as far as I can see.

You can only withdraw money you generated as a SELLER in Fiverr.

Even myself as a seller, with money in my seller account, I can NOT withdraw money I have in my BUYER account which I send to Fiverr for purchasing GIG's.

No chance you win a dispute here - You just miss knowledge of their TOS.

G.

If the seller offered to cancel the gig, then what is the issue? Some folks have things come up that interfere with their ability to deliver. Your money will be credited back to your fiverr account.

I am thinking that you maybe threatened fiverr on your first contact, because I have never had a problem getting a refund.

As they say, "You will catch more flies with honey than vinegar."

I have a 3-month old Fiverr account as a writer-seller (No, not the one in my signature below). I had one instant that I requested the buyer to cancel her order because I had a personal emergency . The buyer understood my situation, but it reached my target submission date (2 days) before she was able to cancel it. I did not receive any negative feedback probably because I immediately informed the buyer, just hours after she ordered.

And yes, @bwh1 here is right, Fiverr TOS says, "Fiverr will not refund payments made for cancelled orders back to PayPal. Funds from order refunds are returned to the buyer's balance and are available for future purchases on Fiverr."

You can read it here: General Terms - Disputes http://fiverr.com/terms_of_service

I also read some debates/complaints on Fiver's rating system, but Fiverr stands firm that "Top Rated Sellers are chosen manually by Fiverr moderators from the list of the highest seller level based on a list of criteria, including seniority, volume of sales, extremely high rating, exceptional customer care and community leadership."

However, the fact that you said that the seller has "one of their best gig ratings" and "his cancellation rate is 45%" makes me wonder. No offense, but if I am a buyer, I will not order from a seller with that high cancellation rate.

I still consider myself as a newbie in Fiverr, and I'm still observing them. But so far, I am just happy that I have regular clients from them

I am fiverr Seller..But this thing never happn to any of my seller..If you generated a ticket to fiver they definately sort your problem.

Rajinder

1. I did not see the 45% cancellation until the new version was released or I would have never purchased and he only cancelled after the projects were due.

2. To be told by the box shot women that it was just too much effort after the project was due was really annoying.

Both these people had good ratings - why would I not buy?

3. There seems to be at least one person on this post who I would suspect is a Fiver reputation manager.

4. There are several people here that have given the "So What" answer" buy other gigs and my response to that is at the moment I have lost faith in Fiver to deliver and would rather go to iwriter or someone similar.

Next they said you haven’t lost anything - I have lost a total of 3 weeks on a time sensitive project and until get my money back I will continue lose real money.

As for Fiver if anyone had pulled this TOS crap in a USA regular shop instead of an on-line business they would have been in real trouble.

I said on the Fiver forum I do not care if my account gets banned and the response was that they track ip addresses and once banned you are banned forever - take note.

But Fiver has not pulled the TOS card out of the hat, that info came from here (reputation manager) and their forum board - What they have done is ignore my support request - had they actually replied I would probably never have posted anything here, on their forum or any future articles I put out.

Kind regards


Smith33122

The Fiverr TOS issue aside, you can't tell me that you're really surprised that a $5 dollar freelancer or two flaked on you?

Just a suggestion, but if you don't want to deal with flaky freelancers, stop looking to pay bottom dollar for your outsourced work. Look for higher quality people to employ and pay them what they're worth.

Here's a good place to start: Warriors for Hire

I wrote a post sometime ago complaining of the same issues.

http://www.garriewilson.com/the-shady-side-of-fiverr/

One of my commenter's did say if you ask for a refund you will get it. It might be taking them longer to process or something. So you should probably give a little longer before you go guns blazing.

Garrie

Stay with the clones. Quality of gigs are better, sellers are better and the owners (like myself) value buyers and respond to support issues. I always respond to my buyers within 8 hours

You do realize that 99% of businesses that sell physical products are just Offline Affiliates, right... They don't make those products, they just provide the space to show them to local customers, and they take their cut of each sale.

The real problem is that your worried about $5. If $5 was such a huge investment, why did you waste it on Fiverr in the first place? That's like trying to get a great deal on a "Brand New Gizmo!" and trying to buy it at a yard sale... Seriously, logic says you should smack yourself for being naive.

Call your friends, family, or even a neighbor. I'm sure one of them would be willing to dig you out of that huge hole by lending you $5... Or did you just want to keep this self pity party going a little longer?

Fiverr is really stingy about giving you your money back. They will always insert it back as Fiverr credit. It's a damn shame, too.

For $5 bucks its not worth the effort

this all sounds like fiver has got a dodgy reputation .. good youll warned me

Someone was unable to deliver a service for me yesterday. I ended up getting $10 credited back to my account. If you were unable to I'd recommend opening a dispute with PayPal if they don't respond at their support email.

I like Fiverr's new design personally.

I like fiver and they have given me my money back if the person can't deliver.
Just stay away from backlinks as some are obviously using black hat technique that may harm your site. I tried using it in one of my site and it plummeted once it got the backlinks from them. Others did well. I guess it depends on who you got.

I also like the new Fiver design and it now shows the cancellation rate - much better

Hay,

As far I know and experience you do not need to either ask fiverr or do anything. If the seller does not meet his deadline as stated by him on his gig then Fiverr automatically gives you an option either to Cancel the order or contact the seller.

If you cancel the order, the money will be deposited into your account and will be used when you buy another gig.

I have personally experienced this, when some of my seller does met the deadline I have cancelled the order and my money was adjusted when I ordered new gig. But you need to wait till the time seller has given in this gig.

Fiverr is safe to buy as you will not loose your money and seller has to provide the work well in time. If he does not then Fiverr gives an option to cancel the order.

Hope this would help, if in case you do not get this option then I hope you need to contact Fiverr.

I successfully put in a a PayPal laim for a cancelled Fiverr gig once, and won. Fiverr threatened to cancel my account with them though. In the end they didn't, but they might if I tried to do it again.

In Australia it's law that;: if you purchase a product or service and it wasn't delivered, you are entitled to a full refund. These TOS would not be binding in my country, and they also shouldn't be anywhere else.

Wow I knew you were taking a chance on fiverr but I never knew it was this bad. So are there any of you making large purchases on fiverr still. Reason I ask there are a number of marketers who claim you can run your business off fiverr.

I really don't understand what the OP's issue is with either Fiverr or Paypal. Sure, in any marketplace, you are going to have good and service providers. And I use Fiverr as a buyer regularly. Not all gigs go the way I want them to. But you know what?

That's part of the game. For all of us.

The problem isn't that Fiverr is at fault for not refunding you back your payment. The problem is people not reading the Terms of Service beforehand, and that fighting the TOS once an issue arises.

The OP didn't lose his $75. It' still in his Fiverr account, ready to be used. They have a policy about not refunding money back to buyers, and they plainly state it in their TOS.

Although their are scam artists and poorly run service providers on Fiverr, they are also found on the Warrior Forum, and any other marketplace for that matter.

So my suggestion to the OP: stop whining about not knowing the rules and just move forward by ordering new gigs from other providers.

Yes, this isn't a perfect system. But we ALL have to play by the same rules as the OP.

JoeMack

P.S. There are PLENTY of amazing service providers on Fiverr.

I got the same situations. Money for not provided services were credited to my buyer account.

Lesson learnt: Never buy gigs for more than $5.

Why do you find his reply offensive, he is just stating the obvious in which you didn't read the rules, the claim would be technically fraudulent.

I for one would not like to see Paypal resolve this issue on your behalf because if it does, it would just make all TOS'S null and void and anyone would just be able to ignore them because they would feel confident that Paypal would be on their side.

Nothing against you personally but rules are rules, learn to completely understand them.



What does Chase's signature have to do with your issue with Fiverr? His signature does state that he would return your money back at anytime, so he in fact would be inclined to do so.

On the other hand, Fiverr at has never stated such on their website.

I've gotten a refund from Fiverr before. Customer support got my refund back to me within 48 hours. I think their customer service is pretty good.

Why would you bother with articles from Fiverr, when you can get quality here on the WF?

There are some good sellers on Fiverr, but when it comes to content, graphic and SEO, I tend to stay away. The thing about the warrior forum, you can't manipulate ratings, you can kiss ass, but if a warrior does bad work, you can always post about it in his sales thread.

Im really sorry to hear that. I love fiverr i have never had anything bad happen with them. I even purchased a fb like gig and the dude refunded me 45 bucks after giving me 15k of likes when i complained that 50 percent were non us. I was blown away by how professional they were.

fiverr closed down my messaging ability so i couldnt message sellers and still had 120 in my account now i have to spend it blindly without being able to send a seller any questionms :| they also wont refund the money to my paypal!!!

You get the credit back into your account, not Paypal.

This is a quote from the Original Post.

1) You ordered gigs.
2) The seller canceled and your money was refunded to your Fiverr balance.

Your entire argument is that Fiverr won't put that money back into Paypal, which is AGAINST THEIR TERMS OF SERVICE.

Is it Fiverr's fault that you didn't read their terms that YOU AGREED TO when you created your account? No, it's your fault.

So how is crying about your mistake on the Warrior Forum going to fix it?

It's amazing how people can complain about their own mistakes and blame them on other people over and over, even when all of the evidence is against them.

You're not special. You don't get your own set of rules. If you don't like it, don't use Fiverr. But don't come running to the Warrior Forum hoping that people will pity you just because you made a mistake.

It's time to grow up, move on, and not make the same mistakes. Or, you can continue to make the same mistake and costing yourself money and time over and over again. It's up to you, but don't complain to us about Fiverr when it wasn't their fault to begin with.

yeah man, fivver is the place where you go to gamble on your marketing to see what works. Start small, $5, and see who is legit.

Then you can order more from that vendor if they deliver. You don't drop $75 on 1 vendor that you've never used before.

So you got burned and are feelin bitter. Best to just move on and chalk it up to experience.

Now you're wasting the most precious resource of all, time.

Same thing happened to me once. Someone bought my gig and I was completed that and waiting for their confirmation and they never returned back and the gig got delayed status or something, and later what I saw was the order got cancelled and disappeared. I did the work but received no money... I think their system is not correct.