Hostgator Outage?

by 62 replies
Just checked one of my sites and discovered that all my sites hosted on Hostgator are down, can't access them with Filezilla either, and Chat support for Hostgator is min. 30 minutes wait time.

Does anyone else experience this, too?
(and no, my Internet connection is fine; how else would I be able to post here?)
#main internet marketing discussion forum #hostgator #outage
  • Profile picture of the author Dan Thompson
    It's most likely the server that hosts your sites is down, rather than the entire HG network. Have a look at their forums, they may have a maintenance notice up regarding the outage.

    Edit: Just clicked the sites in your sig and they are both up
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  • Profile picture of the author Greedy
    Did you try calling them?

    Sometimes they are faster than online chat.
  • Profile picture of the author DotComBum
    I am on the shared hosting and my site is up.
  • Profile picture of the author Ntech25
    I see so many new threads on this forum about hostgator and their services going down. Time to find a new host
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  • Profile picture of the author vishwa
    There are so many complaints are coming out about Hostgator's Bad Services after It has been Acquired by EIG Group. This is Really Bad for the company like hostgator which is earlier managed by some group of Individuals.
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  • Profile picture of the author Cliff696
    My sites haven't been going down, but access to the backend of my WP sites has been really buggy the last month or two. I'm getting 503 errors frequently. Considering some better hosting myself.
  • Profile picture of the author seoraghu
    Recently I had major trouble in our company website, the website is hosted in Hostgator. They have changed our server recently but as soon as they changed our company website was started spam attack and was blocked by Google Safety team and we were not able to open the website at all.

    Later we will have spend lot of time and scold host gator to get it back, they have made everything fine after 3 days till that our company website was down. Really the question mark on host gator reputation.
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    • Profile picture of the author kpmedia
      Originally Posted by seoraghu View Post

      Really the question mark on host gator reputation.
      It's owned by EIG now, and that's the reputation on the line. There is no "Hostgator" company, not really, but "EIG". And EIG's reputation is already in the toilet. More folks at this site need to realize this. The old HG is gone; it died in 2012, more than a year ago.

      If any of you are smart, you'll find another host before it gets worse. Many of this knew this would happen eventually, if it's true (and I have no reason to doubt that it is).

      Try Site5, Arvixe, Stablehost. Those are independently owner and operated, not EIG owned.
  • Profile picture of the author gm777
    it's sad, I had no problems with hg before, and I do backups every day
  • Profile picture of the author mrgoe
    Just to keep you all informed, the problem got fixed, I actually waited the 30 mins just to ask if they have the backups of my websites. They said it will get fixed and it did, and it didn`t cost me more than 200$ in yesterday's sells, so I`m kinda ok.
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    • Profile picture of the author Kingfish85
      Originally Posted by mrgoe View Post

      Just to keep you all informed, the problem got fixed, I actually waited the 30 mins just to ask if they have the backups of my websites. They said it will get fixed and it did, and it didn`t cost me more than 200$ in yesterday's sells, so I`m kinda ok.
      What problem did you have? This is your only reply to this thread...
    • Profile picture of the author jaymiekeib720
      Banned
      [DELETED]
  • Profile picture of the author loudINMedia
    Banned
    [DELETED]
    • Profile picture of the author KaylaB
      I discovered tonight that my reseller account is down. Can't login to my CPanel; getting a 503 Under Maintenance error. I have several client accounts hosted here,which of course are all down. Called Hostgator and they told me there is a big problem with my server, they don't have redundant servers and there is NO ETA when it will be fixed.

      After reading all the posts about Hostgator and their migration problems etc. I am looking to move to another hosting account - tomorrow!

      To complicate matters more, these are mobile sites, so the main sites - which are fine - are now redirecting to sites that are down. I was able to take the redirect off on one of them, but don't have access to the others.

      Sigh.
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  • Profile picture of the author Brian Tayler
    Users are likely going to notice a change because of the merger (and no NOT good change)

    You get what you pay for.

    There are MANY good hosting providers out there. Many close in price to host gator too.

    Visit webhostingtalk.com and visit the shared or reseller advertising sections... Then the review sections.

    Do your homework on your host. After all it's basically your store front.

    As of late.. Host gator hosting is no better than godaddys and that's saying something.

    Host gator WAS good at one time... Sadly those days are long gone.
  • Profile picture of the author brutecky
    I have had some problems with Hostgator the last few days. I spoke to chat support which is horrible. First I had to wait for 25 minutes. Then I got a guy who was taking 5 minutes between messages, it seemed very obvouse that he was doing several chats at once. His messages where also very general and not helpful in any way. After a while I just closed the chat, my issue was never resolved. I normally like HostGator, but in this case I was extremely unsatisfied. Also my site issues where never resolved.
    • Profile picture of the author Kingfish85
      Originally Posted by brutecky View Post

      I have had some problems with Hostgator the last few days. I spoke to chat support which is horrible. First I had to wait for 25 minutes. Then I got a guy who was taking 5 minutes between messages, it seemed very obvouse that he was doing several chats at once. His messages where also very general and not helpful in any way. After a while I just closed the chat, my issue was never resolved. I normally like HostGator, but in this case I was extremely unsatisfied. Also my site issues where never resolved.
      So wait, are your issues still there? If so, I would recommend escalating a ticket or looking into a new provider..
  • Profile picture of the author kpmedia
    Seriously, find a new host. Leave. There's no excuse for that.
  • Profile picture of the author JonBird
    Agree with kpmedia... time to look for a new hosting service. Sadly, things seem to have gone downhill at Hostgator since they were taken over.
  • Profile picture of the author JeanneLynn
    I lost the last 3 posts from my blog. I'm not sure if this is a temporary issue or if I should just repost them. I've had hostgator for several years and I've always been happy. I guess I may have to look into getting a new hosting company if they've gone bad.
    • Profile picture of the author Kingfish85
      Originally Posted by JeanneLynn View Post

      I lost the last 3 posts from my blog. I'm not sure if this is a temporary issue or if I should just repost them. I've had hostgator for several years and I've always been happy. I guess I may have to look into getting a new hosting company if they've gone bad.
      Depends on the frequency of the database backups and when the posts were made. I would certainly ask them.
    • Profile picture of the author kpmedia
      Originally Posted by JeanneLynn View Post

      I lost the last 3 posts from my blog. I'm not sure if this is a temporary issue or if I should just repost them. I've had hostgator for several years and I've always been happy. I guess I may have to look into getting a new hosting company if they've gone bad.
      Usually when content is missing, that is the most recent backup.
      It's gone.
      Not good!

      People who are leaving Hostgator should consider Arvixe or Site5 as a quality replacement.
    • Profile picture of the author jaymiekeib720
      Banned
      [DELETED]
  • Profile picture of the author seobro
    This is becoming more common. Mostly after they were bought up. Yeah, by another company. I understand that they have to trim expenses. Still, that is bad for us. At one time I was a HG reseller, but I can no longer recommend their service. Be careful as your mileage may vary. Not only do you lose customers when your website is down, but many will not come back when it finally comes back up.
    • Profile picture of the author tstowe
      Wow, yeah, I had the same issue. They're still having database issues on my server, but my sites were up and live and "migrated" (better to have said aborted) for a week before I found out. I've been quite pissed with them lately and though they're finally fixing it and gave me a month's credit I feel for all the bullshit and legwork I had to do for them (I basically had to tell their admin where to look for the problem at the end) and then to find out that there's something else going on too (someone hacking the servers now, probably DDOS) I'm still more than disappointed. It all started with that damn migration I wasn't notified about. My brother had this same problem the last month, now I had it and it was worse and you had it too... Where's Brent?
  • Profile picture of the author ashishthakkar
    Just checked one of my sites and discovered that all my sites hosted on Hostgator are down, can't access them with Filezilla either, and Chat support for Hostgator is min. 30 minutes wait time.

    Does anyone else experience this, too?
    How many sites were down ?

    Everything functioning like before?

    I see images on my blogs are not showing because they are pointing towards path on old server.
  • Profile picture of the author TTGSteve
    When isn't HostGator down? I worked on a site for this a friend of mine that hosts through HostGator. It was a pain, because every minute, the server would go down for 20-30 seconds. Horrible.
  • Profile picture of the author goneebo
    Request a free month for the downtime + know your server (ex: brady.hostgator.com) so you can ping or use free webservices that notify you when you are down. Agree with Dan > generally just ur server is down :\
  • Profile picture of the author KaylaB
    I should have transferred to another reseller when my sites first went down two weeks ago. Instead I had to deal with a 50 hour outage over the weekend and tonight it was down again for "scheduled maintenance". I moved a few of my clients accounts on the weekend - fortunately I had my own backups. Can't wait to get all my sites off Hostgator.
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