Slow death of email marketing?

55 replies
So, I've heard others say that gmail added a new tabbed layout with 3 tabs.

Today, my account was "lucky" enough to get those...

The tabs are:

Primary, Social, and Promotions
Screenshot: 2013-07-12_1613 - callenb's library

The Promotions tab displays any broadcast emails that I get from marketers that would normally just show up in my inbox (i.e. the "Primary" tab now).

I would imagine this is going to completely kill open rates. Do you guys know anything about this that I don't seem to know?

Brad
#death #email #marketing
  • Profile picture of the author ShutupAndEarn
    Saw that as well.

    The weird thing is, I am getting some of my list in my inbox and some others are going to "promotions". All through aWeber so I don't know if the subject has something to do with it?
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    • Profile picture of the author Brandon Tanner
      What I'm curious to know is... how does Gmail know the difference between a "promotional" email and a "personal" one? Does it sort them based on keywords in the email's subject line or body? Or does it just treat everything originating from Aweber, GetResponse, etc., as "promotional"?

      Regardless, I'm sure it will affect open rates.
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      • Profile picture of the author iAmNameLess
        Originally Posted by Brandon Tanner View Post

        What I'm curious to know is... how does Gmail know the difference between a "promotional" email and a "personal" one? Does it sort them based on keywords in the email's subject line or body? Or does it just treat everything originating from Aweber, GetResponse, etc., as "promotional"?

        Regardless, I'm sure it will affect open rates.
        personal name vs. business name as the from name and from email address.

        Also, certain keywords in the subject line and the body. The call to action will also determine where it will go.
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        • Profile picture of the author Brandon Tanner
          Originally Posted by iAmNameLess View Post

          personal name vs. business name as the from name and from email address.

          Also, certain keywords in the subject line and the body. The call to action will also determine where it will go.
          Hmmm... guess it's time to update my opt-in thankyou pages for Gmail users, then.

          I see that when you're logged into Gmail online and have an incoming message open, you can click on the little triangle near the top right of the message, then --> Filter messages like this --> Create filter with this search --> Categorize as personal --> Create filter.

          Does anyone know if there's a shortcut that accomplishes this ^^^ ? The less steps that subscribers have to jump through, the better.
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          • Profile picture of the author IamBaksi
            Originally Posted by Brandon Tanner View Post

            Hmmm... guess it's time to update my opt-in thankyou pages for Gmail users, then.

            I see that when you're logged into Gmail online and have an incoming message open, you can click on the little triangle near the top right of the message, then --> Filter messages like this --> Create filter with this search --> Categorize as personal --> Create filter.

            Does anyone know if there's a shortcut that accomplishes this ^^^ ? The less steps that subscribers have to jump through, the better.
            Not sure if someone replied to you already, bit lazy haha. You can drag an email from the 'Promotions Tab' then put into the 'Primary Tab', and a message will pop up just click yes to that
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      • Profile picture of the author Dan Grossman
        Originally Posted by Brandon Tanner View Post

        What I'm curious to know is... how does Gmail know the difference between a "promotional" email and a "personal" one?
        Google has access to millions of mailboxes, not just your own. It can tell how many times it's seen the same mail sent to different people. The naive way to filter mails into the two bins is just to count the number of recipients over some time period; it's a "list size" filter. A Staples/Walmart/Target/etc mail that goes to 30 million people every Sunday is promotional. Something sent to 3 people probably isn't.
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        • Profile picture of the author Devin X
          Banned
          Originally Posted by Dan Grossman View Post

          Google has access to millions of mailboxes, not just your own. It can tell how many times it's seen the same mail sent to different people. The naive way to filter mails into the two bins is just to count the number of recipients over some time period; it's a "list size" filter. A Staples/Walmart/Target/etc mail that goes to 30 million people every Sunday is promotional. Something sent to 3 people probably isn't.
          Yes, and I believe it is a bit more sophisticated than that. Our emails WILL be considered promotional material. I think I saw a function where you can move items from "promotional", to your "primary". If so, then the only thing I can think of off the bat is to address this in an email and notify your subs to mark your content as "primary" so that they get all the goods right to their inbox without having to lose it in the promotional box.
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          • Profile picture of the author Devid Farah
            Personally, i dont really like the tabbed view.

            But, do you know there is a way to bring back the old inbox, right?

            Go to gmail's settings and click the "inbox" tab: next to it, open the drop down and select the "default" option

            Deselect all categories to go back to your old inbox.

            That's it, spread the voice, lol
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  • Profile picture of the author Lokahi
    A very funny thing happened recently. I recovered a Gmail address that I'd forgotten password to. And, it had been about five years since last accessing. And, there were 17k+ spam emails from various internet marketers. To be honest, I had to give up the gmail address as there's no way I can possibly delete that much spam. So much for the idea that spam is dead, as most of the emails were from the past year, from subscriptions I'd made when I first got the Gmail box.
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  • Profile picture of the author danr62
    This has been hashed out already here:

    http://www.warriorforum.com/main-int...ml#post8235385
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  • Profile picture of the author Devin X
    Banned
    I saw this too and I'm actually a bit concerned. If other email providers follow suit, then open rates will certainly decrease all across the board. Going to look into it some more and see if anything needs to be done to sustain/improve open rates with Gmail users (and any other providers who implement these changes).
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  • Profile picture of the author LandenLakewood
    Yep, pretty disconcerting, isn't it? As Devid Farah just mentioned, you can get rid of the tabbed view altogether (my preference), but gmail doesn't make it obvious how to do so. I expect most users will not bother, and that opens are going to take a hard hit, fast.
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    • Profile picture of the author rhinocl
      There may be an up side. It always bothered me that I had to glance through everything from people trying to sell me stuff at the same time that I'm looking for people who might want to buy services. Now I can glance through people who might want to buy first, without having to unsubscribe from lists. If I'm in a buying mood I can hit the other tab.
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      • Profile picture of the author M Thompson
        It won't have an effect if you've got subscribers who wait for your emails and then complain if you don't email them for a few days...

        Become their must read guy!
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      • Profile picture of the author MatthewM
        I seen it too. It is easy to disable the tabs. On your thank you page tell them where to find your email if they are using gmail as well as tell them how to disable it.
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  • Profile picture of the author Saul
    rofl... it must be a veeeeery slow death, email marketing was declared to be dying over 15 years ago, when RSS started being popular...and yet...

    I believe email marketing will be alive and well for as long as direct marketing will carry on working. And direct marketing has been working for at least the past century already, so I'm pretty optimistic ;-)
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  • Profile picture of the author joaquin112
    I haven't noticed any drop in open rates for the past couple of days, but maybe someone else has? I'm not really worried about Gmail tabs, but about tabbed email becoming the industry standard.
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  • Profile picture of the author FlamingWolf
    The strange thing is, some of the autoresponder emails ends up in the primary folder and some of my partners mails ends up in promotions. I really hope none of the other bigs, like Yahoo and Hotmail, don't adopt this absurd strategy of dividing in 3 folders all the emails.

    Or this will really be a big blow against email marketing...
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  • Most of the emails that're having 'unsubscribe' keyword directly goes into 'Promotions' tab. So I guess we need to either rename it or remove that word from our mail..

    I guess the auto responders should look into this matter seriously, they should provide us some solution for 'unsubscribe' link which will be automatically appended for every email that we send!
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  • Profile picture of the author Jesus Perez
    I remember this same conversation when the "Priority Inbox" came out. We'll find a way to adapt. We always do.
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  • Profile picture of the author BrianMcLeod
    Here's what everyone's talking about (in case you've never seen it):



    As a Gmail user, I really dig the sorting.

    As a buyer, I find myself reading more promo emails than usual, and doing so when I'm actually in the best (buying) mindset to do so. I've definitely read lots of broadcast emails I wouldn't have before they were sorted together for me in Promotions.

    I've also deleted a metric TON of email I don't care about. In fact, it's made it more clear which emails I want to see and which I can safely unsub from. That's not necessarily a bad thing - who wants to carry/pay for subs that don't want/open/read/click your emails?

    As a marketer, it's more important than ever to have solid email copy chops and development top-of-mind awareness with your subscribers.

    Best,

    Brian McLeod
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    • Profile picture of the author Brandon Tanner
      Originally Posted by BrianMcLeod View Post

      As a buyer, I find myself reading more promo emails than usual, and doing so when I'm actually in the best (buying) mindset to do so. I've definitely read lots of broadcast emails I wouldn't have before they were sorted together for me in Promotions.
      That's because you're a marketer (and a smart one of course, for studying the email copy of other marketers).

      But the general public doesn't think like that. For them (most of them, at least), I think the Promotions tab isn't going to get checked anywhere near as frequently as the "Primary" tab will (especially as soon as they discover that "Promotions" does not mean "special deals from Google or their partners", but rather, just the same old crap as they were receiving before). I bet a fair percentage will never even click on the Promotions tab at all.

      I think the best we can do is educate our Gmail subscribers (when they opt-in) about where our emails are most likely going to wind up unless they manually create a new filter for us (or unless they choose the "no tabs" option). Sure, it sucks that they have to jump through another hoop just to get the same result as before... but I reckon if they want to hear from us bad enough, they'll do what it takes to receive our messages.
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      • Profile picture of the author fin
        I sent a test message and it went to me inbox. Don't know if that means anything, but I try to keep my emails simple anyway.

        Lower-case letters in the subject line.
        Plain text emails
        etc.

        Maybe it's time to start emailing people like you would a friend.
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        • Profile picture of the author Dan Grossman
          Originally Posted by fin View Post

          I sent a test message and it went to me inbox. Don't know if that means anything, but I try to keep my emails simple anyway.

          Lower-case letters in the subject line.
          Plain text emails
          etc.

          Maybe it's time to start emailing people like you would a friend.
          Send the same mail to 100 people with gmail addresses. Now Google knows it's not a personal mail, but a bulk mail, and may put it in the promotions tab. A test mail isn't sufficient to test categorization anymore.
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          • Profile picture of the author fin
            Originally Posted by Dan Grossman View Post

            Send the same mail to 100 people with gmail addresses. Now Google knows it's not a personal mail, but a bulk mail, and may put it in the promotions tab. A test mail isn't sufficient to test categorization anymore.
            I wasn't aware Google read our private emails.

            I think some people are getting a little too excited.
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            • Profile picture of the author Dan Grossman
              Originally Posted by fin View Post

              I wasn't aware Google read our private emails.
              That was the premise of Gmail from the start. Ads targeted to the content of your e-mails. That requires Google to know what the content of the mails are.

              It's also how all bayesian spam filters work. Mail hosting that doesn't involve a system reading the content of your mail is virtually nonexistant in this decade.
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            • Profile picture of the author Willie Crawford
              Originally Posted by fin View Post

              I wasn't aware Google read our private emails.

              I think some people are getting a little too excited.

              Google would "appear" to scan most if not all emails... for lots of
              reasons... some of it probably due to big brother

              Electronic communications are not private!
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            • Profile picture of the author Joe118
              Originally Posted by fin View Post

              I wasn't aware Google read our private emails.

              I think some people are getting a little too excited.
              Surely you're joking, Sir? Google's been reading every email that goes thru since day 1 -- to put ads on the gmail interface, to discover URLs, and to do a host of other things.

              There's at least these signals to google that it's promotional:

              * Has a "via" with getresponse, aweber, or one of the other big autoresponder companies' domains
              * Many copies of the same email go through gmail's servers
              * Has certain style of subject (all-caps words, etc.)
              * Has unsubscribe links
              * Cloaked links in the body of the email (friends would never send you a cloaked link)

              Etc.
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              • Profile picture of the author fin
                Originally Posted by Joe118 View Post

                Surely you're joking, Sir? Google's been reading every email that goes thru since day 1 -- to put ads on the gmail interface, to discover URLs, and to do a host of other things.

                There's at least these signals to google that it's promotional:

                * Has a "via" with getresponse, aweber, or one of the other big autoresponder companies' domains
                * Many copies of the same email go through gmail's servers
                * Has certain style of subject (all-caps words, etc.)
                * Has unsubscribe links
                * Cloaked links in the body of the email (friends would never send you a cloaked link)

                Etc.
                Anyone who tells you it's the unsubscribe link causing the hassle is blowing smoke. It's not.

                I've had a few emails that have reached me that say otherwise.

                Are you making the rest up, or do you have proof?
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        • Profile picture of the author Shaun OReilly
          Originally Posted by fin View Post

          I sent a test message and it went to me inbox.
          Did your test message have an unsubscribe link in it?

          You'd be better off testing a live broadcast or autoresponder
          sent from the SMTP server that will likely be used to send
          your real messages.

          Dedicated to mutual success,

          Shaun
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          • Profile picture of the author fin
            Originally Posted by Shaun OReilly View Post

            Did your test message have an unsubscribe link in it?

            You'd be better off testing a live broadcast or autoresponder
            sent from the SMTP server that will likely be used to send
            your real messages.

            At the moment, the e-mails from AWeber, GetResponse,
            etc are going into the Promotions tab automatically.

            Some providers like Infusionsoft are more mixed with
            some going in the Primary inbox and others getting
            filtered into the Promotions tab.

            Dedicated to mutual success,

            Shaun
            Yeah, I use Aweber and I have an unsubscribe link in it.

            I'll just answer Dan at the same time:

            I don't really know how everything works. I was just basing my suspicions off the subject line + lack of HTML.

            If they actually read the emails it's news to me.

            If either of you message me a Gmail address I will send you a message from my sequence with the unsubscribe link and you can see what happens.
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      • Originally Posted by Brandon Tanner View Post

        That's because you're a marketer.

        But the general public doesn't think like that. For them, the Promotions tab isn't going to get checked anywhere near as frequently as the "Primary" tab will. I bet a fair percentage will never even click on the Promotions tab at all.
        I agree.

        For the average internet user (aka, a marketer's typical prospect), the Promotions tab is going to be treated like the pseudo-spam folder. They will log into their Gmail and they will see 34 unread promotional emails sitting on that tab, and chances are that they will think "aaahhh screw that, I don't have time now", and mark them all as read.

        Before, when there was just 1 unified inbox tab, the had to manually comb through the promotional emails in order to get to the personal emails. Now they dont, thus the problem

        Originally Posted by Brandon Tanner View Post

        I reckon if they want to hear from us bad enough, they'll do what it takes to receive our messages.
        I disagree.

        The problem is that in order to WANT to hear from us, we must build a relationship first and we must prove that our content delivers quality, right? Well, here's the dilemma: how are we going to build that progressive relationship (emphasis in "progressive" since it takes time to build it) if our emails land on the pseudo-spam folder (eeerrr Promotions tab) from our very 1st broadcast?

        My take on the matter? I believe that our only option here is to explicitly ask them in our Thank You page to move our confirmation email from the Promotions tab to the Primary tab, and "whitelist" our email address for future communications. If they don't do that right away on our first email, chance are that they won't read our future emails either.
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  • Profile picture of the author WebPen
    I got "upgraded" today as well.

    And while I understand the fears that you guys have... I think they're a little too excessive.

    It's not difficult to switch between tabs, everyone and their 90 year old mother will figure it out pretty quickly.

    And it's not like your readers will completely ignore the Promotions tab. That's where all of the big companies like Target, Walmart, Amazon, etc. are going to be. People will still check it for coupons and stuff.

    In some ways, your email will be easier to find by customer, because it will be higher in the Promotions tab.

    Besides- as some people already mentioned, if your list likes you, they'll be looking for your emails anyways.

    The internet's proverbial skies aren't falling yet.
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  • Profile picture of the author GerardCoyne
    Thanks Dan for the heads up, I wasn't aware of the new tabs as they didn't make it to my gmail account yet.

    Lots of autoresponder tests coming ...
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  • Profile picture of the author thedanbrown
    Gmail takes into account the subject line. If gmail is getting hit with a lot of emails with the same subjects that raise flags then they will send it to spam inbox sometimes, even with AWeber.
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  • Profile picture of the author Lance K
    Call me crazy, but I believe that in the long run this may be a good thing for those who have a real business and are providing valuable solutions to their prospects' & customers' problems. For those throwing up simple bribes to get the sub so they can bombard people with affiliate offers, etc...maybe not so much. Time will tell.
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  • Profile picture of the author Jesus Perez
    Some of you may not know this...

    But every email that is sent by a major email service provider (ESP) has a silent "header" inserted into it called "list-unsubscribe". All Gmail needs to do is read the header and filter that email into the proper "Promotions" tab. And no, you can't disable that header in any way if you're using a reputable ESP.

    If that's not enough, I'm pretty sure Gmail is already familiar with all of Aweber, GetResponse, MailChimp, etc SMTP server IP addresses. They can simply filter those IP's into the Promotions tab.

    If you get sneaky and decide to send directly from a server without the header or unsubscribe link, they'll eventually isolate your IP address and domains and filter using those variables. Plus, you could potentially violate CAN-SPAM if another opt out mechanism isn't provided.

    Bottom line: There's very little that can be done technologically to bypass the promotions tab if Google goes nuts with it.

    The only thing that will work is educating your customers. Give them clear instructions on how to move your emails into the Inbox tab. I'm sure that Aweber is already working on a new "confirmation" page with video instructions.
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    • Profile picture of the author Randall Magwood
      Originally Posted by Jesus Perez View Post

      I'm sure that Aweber is already working on a new "confirmation" page with video instructions.
      I thought Aweber already had this.

      If email marketing dies, then so would backend marketing. And the majority of all major sales in any business online comes from selling to existing customers. So if email marketing is dead, then your business is dead... unless you want to send postcards to your customers and lead them straight to your website/sales page.
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  • Profile picture of the author flovin
    Is sure is going to affect the open rates but then it is also time to educate and "train" your subscribers.
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  • Profile picture of the author WillR
    Out of everyone I never expected a 'death of' thread from you Brad.

    Ofcourse this is not the death of email marketing nor even close to being the death.

    Look at the WSO forum. How many people are in their searching for offers each and every day? Yes, the average consumer in this industry seek out opportunities, they don't just sit there to be told about them. If all of the promos are going to a new tab then that's exactly where they will be going to look for all those offers they have been missing.

    If anything it makes it easier for them to go through all the promo emails faster.

    I honestly think the average person in this industry likes to be marketed to and would feel lost and alone if all those emails suddenly stopped.
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  • Profile picture of the author HansDavid
    Just tell your subscribers to check in their promotion tab folder to receive emails from us and to add our autoresponder "from email address" into their personal contact list :|

    Put this on your confirm your email or thank you page. Isn't this how we have always done to prevent our emails to be categorized as spam?

    There. No need for a WSO.
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    • Profile picture of the author Shaun OReilly
      Originally Posted by HansDavid View Post

      Just tell your subscribers to check in their promotion tab folder to receive emails from us and to add our autoresponder "from email address" into their personal contact list :|
      That won't move the sender's e-mail from the Promotions
      tab to the Primary tab in the updated GMail inbox.

      Before giving advice, take the time to learn what the
      GMail update is all about and that the method you're
      suggesting works (it doesn't).

      This is not about e-mails landing in the spam folder. It's
      about the new tab feature in the GMail inbox.

      One method is to ask people to drag and drop your
      message from the Promotions tab to the Primary tab.
      GMail will then give the subscriber the option to apply
      this to all future e-mails from the sender.

      Dedicated to mutual success,

      Shaun
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  • Profile picture of the author cashflowprofit
    Gmail might as well have named the tab as "Spam" as "Promotions" has almost the same connotation. It is people throwing a bunch of promotions at you.

    Like it or not, if your email is in that tab, you ought to take this seriously. Marketing is the path of least resistance. If people have to wade through a pile of promotional junk, you better be top quality. The game rules have changed, if there are people who still think they can do email marketing the old way and expect the same response from their email list, its just not going to happen.

    Charles Kirkland among many have realized this and moved fast and hard to nip this problem in the bud. The best solution is to educate the list with a video how to move the email to the main tab.
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  • Profile picture of the author curationsoft
    Gmail is more organize now, I think its not death, its improvement.
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  • Profile picture of the author ClaraBr
    Banned
    E-mail marketing is not dying, it's just evolving and perhaps new and improved strategies must be developped to reach the desired customers.
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  • Profile picture of the author Brian Tayler
    Anyone can have the "new tabs" or turn them off (like I did) by going to "Settings" and "Configure inbox"

    Also, as Willie said, all email communication is inheriently *NOT* private. This has nothing to do with the NSA or PRISM and more to do with how the SMTP protocol works. Your email may pass through 2-3 "servers" when getting delivered to an end users email box. Because of this... each server is legally allowed to read the email (and email headers) to be able to pass that email on. Because of how email works (and the need to read email headers) this also could never be made illegal. Having an SMTP server (at say, a company) that aliases email addresses to backup emails to a directory, wouldn't be illegal (in the simplest terms, although there are always exceptions).

    If you are concerned, you should encrypt your emails.
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  • Profile picture of the author James Fame
    On a different perspective, I was wondering what happens if the contact whitelists your address? Would it still go into the promotion box?

    We could aim at that direction and move.
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    Fire me a pm if you have a question. I build businesses and provide consulting. I do not do finance/money/internet marketing niches. Fitness, self-improvement and various others are welcome.

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  • Profile picture of the author gcbmark20
    I've been in touch with my auto-responder service already about this!

    Hopefully there will be a solution to do this sooner rather than later.
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  • Profile picture of the author Stuart Walker
    The problem is that in order to WANT to hear from us, we must build a relationship first and we must prove that our content delivers quality, right? Well, here's the dilemma: how are we going to build that progressive relationship (emphasis in "progressive" since it takes time to build it) if our emails land on the pseudo-spam folder (eeerrr Promotions tab) from our very 1st broadcast?
    The relationship should be built BEFORE someone opts in not afterwards. If you've done that right then by the time they opt in they already have enough of a relationship with you to want to open and read your emails.
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  • Profile picture of the author shaneburgess
    I would think that unsubscribe links are going to be huge giveaways that it is a promotion. I am sure Google will build a profile of different unsubscribe links and key off of those. That's what I would look for.
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  • Profile picture of the author Dragone
    I was wondering why I hadn't been receiving certain emails for the past few days then realised that google and lumped that stuff into "promotional". Looked in there and all the emails from sign ups were sitting lonely in there. People tend to just look in their main folder so it could be a hassle for them to find what we send..
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  • Profile picture of the author Carol_A
    I completely agree with M Thompson! Relationship is everything.

    I don't WANT people on my list who are going to make a spam complaint over me putting a link to an educational blog post, over one thousand words with nothing to purchase whatsoever...

    However, the folks that want to be on my list will read my emails regardless of what tab it ends up in...

    Think it's time I make a video for my list showing them how to whitelist my email and make sure it ends up in the tab they prefer...

    Great idea!

    - Carol
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  • Profile picture of the author paul nicholls
    i personally couldn't care less and i'm not concerned at all

    the fact is if people want to hre from you then they will make sure that they can by marking your emails as friendly or what ever they need to do

    the way i see this is the people that build good relationships with their readers and subs will benefit and the ones that just spam and don't do so well will lose out

    anyone that wants to still follow someone will make sure they can and anyone that they don't really care about will be left

    i see this as good news for good email marketers and bad for bad email marketers
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  • Profile picture of the author vk3
    Love the last couple of thoughts on this topic... I have to echo the same idea... if someone WANTS to hear from you, they'll find your email; plain and simple - just make sure you provide enough information/value that they look forward to hearing from you.

    Email... PPC... SEO... social... it all changes, constantly; stay on your grind and keep ahead of the pack... stay up to date on changes and adjust accordingly - stack the odds in your favor when possible and take action; from there, let the chips fall where they may!
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    • Profile picture of the author blackhawkup
      Banned
      Originally Posted by paul nicholls View Post


      the fact is if people want to hre from you then they will make sure that they can by marking your emails as friendly or what ever they need to do

      the way i see this is the people that build good relationships with their readers and subs will benefit and the ones that just spam and don't do so well will lose out
      Originally Posted by vk3 View Post

      Love the last couple of thoughts on this topic... I have to echo the same idea... if someone WANTS to hear from you, they'll find your email; plain and simple - just make sure you provide enough information/value that they look forward to hearing from you!
      This is only beneficial if you already have the subscriber on your list. But how can you build a relationship with someone who never see's your email in the first place??

      If they just signed up to your list. and the first email goes to the promo tab, you better believe your open rates will drop.

      luckily, tabs aren't on mobile yet (except for people who use the gmail app).
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