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How Do You Handle Duplicate Payments?

by Tyler Boshears
3 replies
Just had a question for those of you promoting clickbank products.. I was going through the daily sales records for today and noticed that a customer bought the same product twice one minute apart.

Now I understand there is an e-mail address available in clickbank but are we supposed to notify the customer directly, or shoot an e-mail to clickbank instead?

I wouldn't feel right if it somehow slipped by the person that ended up getting charged twice as it wouldn't be a legitimate sale in my eyes and they shouldn't have to unknowingly pay twice.

Anyone had this problem and know the best way to handle it?
#duplicate #handle #payments
  • Profile picture of the author Paul Myers
    Tyler,

    If the order/receipt number is different, I issue an immediate refund for the second purchase. I've seen only two cases where the same order resulted in two notifications, which was a problem on my server. I've seen a lot more where it was actually two separate orders.

    I've even spotted people who ordered a product as much as a year earlier, and paid for it a second time. When I see that, they get a refund. Usually with a note saying something like, "You don't need to pay a second time. You bought this last year. The second order does [ahem] suggest that you didn't use it the first time... "


    Paul
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    • Profile picture of the author Floyd Fisher
      Originally Posted by Paul Myers View Post

      Tyler,

      If the order/receipt number is different, I issue an immediate refund for the second purchase. I've seen only two cases where the same order resulted in two notifications, which was a problem on my server. I've seen a lot more where it was actually two separate orders.

      I've even spotted people who ordered a product as much as a year earlier, and paid for it a second time. When I see that, they get a refund. Usually with a note saying something like, "You don't need to pay a second time. You bought this last year. The second order does [ahem] suggest that you didn't use it the first time... "


      Paul
      Man, I've been that stupid before. I bought rights to a product...months later I saw it again, and liked it so much I bought it a second time.

      'Scammed by Self' indeed. Is there a 12 step program for that?
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  • Profile picture of the author Floyd Fisher
    Originally Posted by Tyler Boshears View Post

    Just had a question for those of you promoting clickbank products.. I was going through the daily sales records for today and noticed that a customer bought the same product twice one minute apart.

    Now I understand there is an e-mail address available in clickbank but are we supposed to notify the customer directly, or shoot an e-mail to clickbank instead?

    I wouldn't feel right if it somehow slipped by the person that ended up getting charged twice as it wouldn't be a legitimate sale in my eyes and they shouldn't have to unknowingly pay twice.

    Anyone had this problem and know the best way to handle it?
    Contact the customer first so there is zero confusion, then process one of them for a refund.

    If you don't do it that way, the potential for FUBAR is high to very high.
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