Please Refund- This excuse blew my mind and I think it will yours too!

[jaeburnham]

Isn't there a program out there for things like refunds? What I mean to say someone refunds and through cookies or something the ebook gets deleted. Anything like that?

Jae

[GrantFreeman]

Originally Posted by yesacpow

Hey warriors,


[I]hello i purchased your product using the wrong credit card so i will be happy if you could grant me a refund...

..Now what do you think of that? It is a downloadable book!

This really blew my mind. I would rather the person had emailed me and ask me for a free copy for whatever reason that try such a gimmick.

That's an acceptable request. Lots of reasons why a wrong card was used, but I'd be happy to refund with no question.

He could be trying to rip you off, but you don't know that for sure. The best approach is to stay away from making assumptions. If this guy comes back and develops a history of refunding, I'd still refund him until I could take other action, like blocking his IP address. I wouldn't want him as a customer anyway

Grant

[yesacpow]

Hey Just So everyone know, I have already refunded the guy. I haven't heard from him yet still but I was pretty nice with him.

I even offered to help him with any problems he may have and wish him all the best with using my product.

[Matrick]

The software is called the virtual vault. It's great you should check it out. Besides that the excuse is ridiculous.

[Paul Myers]

That's a cool answer but it would contradict my guarantee on my sales page.

"I will refund no questions asked" lol

Okay. THAT is an impressive response. It's also an excellent way to stay out of trouble.

Well done.


Paul

[EmpoweredCreator]

I absolutely agree. People walking this path are very unlikely to actually accomplish anything worth while.

Originally Posted by charlesburke

Congratulations! That's a new one to me too. It just further proves there's no end of excuses people can find to justify taking advantage.

But cheer up. That kind of person, even if they were to read your book a couple hundred times, they're still not capable of "getting" whatever knowledge you've placed in it. They're walking the loser's path, so no matter what they take, it won't stick. They literally can't steal from you because even though they take it, they'll never have it, never be able to use it, and never, ever get ahead.

They're stuck being a sad little loser who is convinced deep down inside that they have to cheat just to try and keep even with everybody else.

Pretty pitiful stuff.

Cheers from warm and smiling Thailand,
Charles

[GoldTrack]

Your guarantee gives you your answer really - doing anything else jeopardises any future back end sales you may or may not have with this customers I would guess

[SKWeaver]

Deadbeats can be creative critters, can't they! I'd refund the money and move on. Like others have said, this type of person isn't going to be able to do anything productive with the information, anyway. It's just a cost of doing business... but irritating as all get out!

[LynnM]

Originally Posted by mm365

"dear sir, my brother logged onto my paypal account and bought your book, however having read it, I find its not for me, so please refund me all my money or I will report you to the authorities"

Daniel

Would love to know what "authorities" he had in mind!

[Diana Lane]

Originally Posted by mm365

I will report you to the authorities

I had that line once too, over something as daft as a £2.50 bar of Indian aromatherapy soap I sold on eBay. Ten minutes after the transaction, the buyer e-mailed me with 'Why haven't you left feedback. Please do so immediately or I will report you to the authorities!' A quick look through her eBay history revealed that she already had about twenty feedback and did very little but complain.

Not that I was fussed. I ignored her for all of five minutes and would have ignored her for considerably longer had she not left me negative feedback (yes, this was within half an hour of the sale!). Fine. It seemed a bit unfair to neg her back just because she was shortchanged in the brains department, so I left an explanatory neutral and forgot about her.

Until three weeks later, when I got an e-mail from her claiming that she'd reported me to Trading Standards, who had confirmed that the soap was out of date. I explained to her in words of very few syllables that they do not have 'Sell By' dates in India and the date shown was the date of manufacture - as printed in bold above the date on the box. I sent this reply together with a scan of the side of one of the soap boxes showing her this, and told her I'd be more than happy to talk to the alleged Trading Standards Case Officer once she'd passed on the details to me.

Curiously, I never heard from her again...

Why it is that I attract these nutcases I do not know

[marley]

It is human nature. for every 499 decent customers on ebay you always get the odd lunatic. I once had a negative from a non payer along the lines of "I'm still waiting for an address to send the cheque to" even though the listing stated cheques were not accepted. I just thought to myself well, enjoy your wait pal.

I must confess i did have a letter from a regional trading standards office who had taken up a complaint where a buyer was given only a partial refund. However, i suspect the trading standards officer was either a friend or relative of said complainant and nothing ever came of it. It was just bully boy tactics designed to fraudulently obtain a refund.

[TelegramSam]

We had a person ask for a refund once, and she said she forgot that she was going on holiday soon and needed the money back as otherwise she wouldn't be able to go!

OMG.

[Allen007]

That's a weird email.I got a similar one when i sold and ebook saying: please send me a refund coz this product is not for me. The weird thing was that i got his email 10 minutes after he bought it and my ebook had 50+ pages. I bet he didn't even open it.

[innocent07]

Originally Posted by yesacpow

That's a cool answer but it would contradict my guarantee on my sales page.

"I will refund no questions asked" lol

Say that was a typo

[Gene Pimentel]

"hello i purchased your product using the wrong credit card so i will be happy if you could grant me a refund. here are the transaction details."

Reply: I sent you the wrong book using the wrong download link, so we're even. I would be happy if you could grant me some extra payment, and I'll send you the right one.

On a serious not, just refund and don't let it bother you. Keep track of people who request refunds and if they do it more than once, communicate with them and let them know you're keeping score. Ban their IP for future purchases if necessary.

[JayXtreme]

Yup..

Give the refund... no questions.

They obviously really wanted your product. You're in a position to help them. Be happy about it.

Jay

[AFD]

Originally Posted by yesacpow

Hey warriors,

How is it going?

I just got up and checked my email for one of my niche products and I came across an email with the subject: refund

So when I opened the email, it goes like this:

----------------------
hello i purchased your product using the wrong credit card so i will be happy if you could grant me a refund. here are the transaction details.

.......

-------------------------

Now what do you think of that? It is a downloadable book!

This really blew my mind. I would rather the person had emailed me and ask me for a free copy for whatever reason that try such a gimmick.

anyways hope everyone has a wonderful day today.

How about a response like

"I'm sorry but I think you spent to wrong acocunt as I cannot find your transaction details".. LOL


Worst refund message I get....

"I did not learn from your ebook.. I don't understand why others are claiming in forum they are making money out of your product but me, not. Please refund. I will try to figure out as soon as I receive my money from you what really went wrong"...

LOL

[WealthWithin]

My theory is,
If you state 'No questions asked', then refund when they request regardless the reason.

If you're not ready for these funny reasons, then review your refund policy.

Serial refunders are not going to buy anyway - so why waste your time?
Remove them from your prospects/buyers list and move on.

[Tsnyder]

Originally Posted by Josh Anderson

Refund it.

If they are honest they will buy again.

If they are not honest there is nothing you can do about it anyway because you are bound by the terms of your guarantee.

Let me back up what Josh is saying with a true story.

I once bought a product designed to create flash audio
for my website. I tried and tried to get it to work but
just couldn't.

The name was very similar to the product Josh was
selling at the time so I had it in my mind that it was
his product.

His phone number was on his website so I called and,
to my surprise, he actually answered the call personally.

I described my problem. He was baffled because his
product didn't operate that way at all... LOL. So, he
gave me a link to the download site to his product
and helped me configure it properly.

Keep in mind he spent his valuable time, and gave
his valuable product, to a bonehead who hadn't even
purchased from him.

After our call I immediately went to his sales page
for the product and purchased it.

Two lessons... 1. help those who sincerely need it.
2. If you're on the receiving end of that help do the right
thing by them.

Third lesson... I've since purchased more products from
Josh and promote his links (I'm not an affiliate) at every
opportunity.

To the OP... issue the refund and ask if you can help
them in any way.

Tsnyder

[WD Mino]

I had a customer send me a refund request saying paypal had switched policies I went to paypal to do the refund for the transaction number and what do ya know it wasn't even mine LOL
now that is some funny stuff right there
-WD

[LandoFormosa]

if it's a gimmick, it's not a very clever one, i guess... LOL

[SimonHarrison]

Had this one a few times now but it's priceless when they actually e-mail us the PDF and tell us they are sending the book back and to refund them immediately.

[Glenn Leader]

I recently had a refund demand for one of my ebooks because the buyer was too
lazy to read it, and only ever buys software, his words, not mine. He didn't even
read my salesletter properly, otherwise he would have discovered my refund policy...
and no, it's not a no questions asked one.

Glenn

[activetrader]

Fraudulent refunders... the sore subject.... I have had all kinds of excuses... some of them:

- I was just browsing your site yesterday and did not realize that I accidentally bought your book until it showed up on my statement today... could you please refund?

- I bought the wrong book by mistake... I wanted your other book... could you please send me your other book since I already paid? The book I want instead is so and so.... oh and after receiving the 'correct' book they immediatelly call ClickBank and say "I contacted the vendor regarding ... the wrong book.... they have not respond to me.. please refund my card...'

- I did not realize that the book will not be mailed to me... could you please refund my card...

- I can't download the book on my computer... could you please refund my card? And after being the book sent with a note 'here is the book attached... you can open it from another computer or any computer you get access to'... they respond HOW DARE YOU NOT GIVE ME MY MONEY BACK? I WILL COMPLAIN TO MY BANK! GIVE ME MY MONEY BACK OR ELSE"

Serial refunders are so 'savvy' now that they attempt to by-pass the vendor and call ClickBank directly or send an e-mail to refunds at ClickBank. Luckily for us, ClickBank still generates the ticket so that the vendor can respond or dispute the accuracy of the customer's claim by escalating the ticket to ClickBank refunds department.

[TheGraduate]

Originally Posted by mm365

That's why its great dealing in membership sites. No more serial refunders! They get a refund, their membership account is cancelled - they miss out.

I was sick of selling ebooks and getting these pain in the backside refunders. Some excuses did make me laugh though, such as this one:

"dear sir, my brother logged onto my paypal account and bought your book, however having read it, I find its not for me, so please refund me all my money or I will report you to the authorities"

Sometimes, I just had to laugh.

Daniel

ROFLMO hahaahahaha You have got to be a comedian (and a great one) oh man, I wet myself hahahaha

[BobJutsu]

Originally Posted by charlesburke

That kind of person, even if they were to read your book a couple hundred times, they're still not capable of "getting" whatever knowledge you've placed in it. They're walking the loser's path, so no matter what they take, it won't stick. They literally can't steal from you because even though they take it, they'll never have it, never be able to use it, and never, ever get ahead.

They're stuck being a sad little loser who is convinced deep down inside that they have to cheat just to try and keep even with everybody else.

Pretty pitiful stuff.

All that just from a single refund request!? Granted it is a flimsy reason, but get a refund and "never, ever get ahead".

Just give the refund, and do better things. There is always going to be a certain level of these...really not worth a second thought.

[YanKirby]

Just another day in the office brother. Jesus knows how many times I was asked for a refund saying....

"Gee, I thought this was an actual book. I didnt know exactly what was an ebook so i bought it. Please give me my refund"

[SimonHarrison]

Originally Posted by activetrader

Serial refunders are so 'savvy' now that they attempt to by-pass the vendor and call ClickBank directly or send an e-mail to refunds at ClickBank. Luckily for us, ClickBank still generates the ticket so that the vendor can respond or dispute the accuracy of the customer's claim by escalating the ticket to ClickBank refunds department.

What difference has that made for you ?

CB instantly refund on customer demand, they don't wait to hear the vendors side of the story.

Are you saying CB reverse refunds based on your comments to their "refunds" department?

How are you contacting this refunds department?

[Shaun Lee]

Just offer the refund.

One unsatisfied customer can kill your reputation. Besides, it's not like that ONE sale is your everything. I mean, it's just ONE sale.

-Shaun

[thetrafficaddict]

If you have a guarantee on your sales page that says "No Questions Asked", then you better honor it. It's your word and reputation on the line.

It really doesn't matter if the other person isn't being ethical, at least you are. In this business, integrity goes a long way.

[BeenThereDoneThat]

I just stumbled onto this thread, but I have to say from a buyers point of view: I buy, implement and I'm seriously disappointed at least 80% of the time. Most of the WSOs here on the forum are just plain fraudsters hoping nobody will implement and find out until they've made their $1,000 and move on. Sometimes you ask a direct question and they ignore you over and over, just waiting until they make their bucks and can change their ID for the next round of WSOs. Now, having said all that, I would like to thank people like Jay Extreme, and thetrafficaddict for always over delivering, answering every question in detail, and in Jays case being on his list is a free education as well.
I'm sure there are more people here like those two (trafficguyclaude, Marian, Kenny Cannon, Jeremy, etc.) and my hat is off to them as well.
Stef

[jbsmith]

If you are selling online long enough, you will certainly see some great ones!

I have a very low refund rate, but still there are some really entertaining ones.

This week I received one that read "I need a refund because there is just too much to learn here...I really don't want to put that much work into it!"

Hmmm....

Okay - now that person is destined for success!

Oh well, for every one like that there are 60 others that are satisfied, so can't complain.

Jeff

[Doolder]

That's quite an incredible excuse indeed, but unfortunately there will always be people like that...

[Hanz]

I've been in the same position as the customers feeling cheated and wanting refunds. I understand a lot of their grief. I personally paid a lot of money for a reputable Warrior's SEO services only to see zero results. No work was ever done. When I demand my money back, I keep getting the "Oh, I'm just waiting for the funds to come into my paypal before I give you your refund."
And then I wait and wait and still "Oh, I contacted paypal and they said it'll be in my account within 48 hours!"
I contact a week later and still, "The funds haven't come through yet, I'll have to see what's going on!"
Sometimes the fault is not on the customer making excuses. It's the seller who stole your money and is hoping you would just go away and die. LOL!

There are just as many sellers out there making equally stupid excuses in a way to avoid refunding.

[Black Hat Cat]

Originally Posted by bethrobinson

Okay, I'm a naive newbie, but there is a possibility that this person honestly made a mistake. Depending on how their credit cards are being paid off it could be a problem for them...

Bigfoot could be holding a gun to their head forcing them to request the refund too.

[Underground SEO]

thats quite a bad excuse, sad that people just take advantage of the money back guarantee.

[Anonymous Affiliate]

Originally Posted by activetrader

Serial refunders are so 'savvy' now that they attempt to by-pass the vendor and call ClickBank directly or send an e-mail to refunds at ClickBank. Luckily for us, ClickBank still generates the ticket so that the vendor can respond or dispute the accuracy of the customer's claim by escalating the ticket to ClickBank refunds department.

Oh please, Clickbank won't move a finger to fight a refund dispute. They simply issue the refund and that's the end of the story. They don't even care for serial refunders nor they block their credit cards. I've had one guy who's purchased EVERY single of my products and he's refunded them all, yet Clickbank won't block him out of the system.

[Imran Naseem]

I would not bother replying to him. People like that do not deserve an email.

[EvanScott]

Originally Posted by TelegramSam

Best one I heard was:

"My toddler spilt coffee all over my computer, so now I can't access your ebook. So please refund my payment".

I wonder how they managed to send the email? Perhaps they must have used another computer...

Or maybe the coffee only affected the ebook.

Too Effin funny!!!!

As short as my post is here I still had to comment this one made me laugh!

[Ilya Feynberg]

Originally Posted by yesacpow

That's a cool answer but it would contradict my guarantee on my sales page.

"I will refund no questions asked" lol

Then change your guarantee for the future. Great customer service and being taken advantage of are two completely different things.