Twitter’s Spectacularly Awful 24 Hours

DavidTheMavin · 05-14-2009, 02:25 PM

Great summary of what just went on:

Twitter’s Spectacularly Awful 24 Hours

Tyler Jonsson · 05-14-2009, 02:48 PM

Yes, Twitter was hit pretty hard the last day or so. Not a whole lot of positive feedback to any of the implemented changes.

Although they did not really affect me personally, I can feel for those who DID use the @reply features.

Craig Fenton · 05-14-2009, 04:09 PM

Hi David:

Twitter's bad 24 Hours is not over. They refuse to understand users are their customers.

For 5 days a friend couldn't log into his account.
Any email to customer -dis-service would get a pre canned response that didn't help.
They don't have a listed phone number, the 5 people listed as important customer service people can't be contacted directly or even through a direct message (even if you follow them).

Finally the friend sent an email to another department (press releases or something along those lines) to have the situation forwarded to the right people. He got a stupid reply from somebody high up in the company that said "*** can help with that."

*** does not have a way of being reached. How about if the executive took action or forwarded the email to the proper people?

Even when you can log in and go about your business how many folks with a fast computer have seen days when Twitter moves slower than a turtle racing a jaguar.

I wouldn't even mind if Twitter set up a paid option for a few bucks a year if you have a problem you get a phone number to call or at least a customer service contact that is a real person. With all their current members and future ones if they charged 5.00 a year for this service as an option wouldn't the revenue be higher than the expenditures?

I never understood how any company can grow and not take care of the customer (even with a frown).

When I lived in New York many years ago there were always people complaining about the electric Company Con Edison and the phone company Bell (before the break-up of the phone company).

The truth is even if you didn't like the attitude of the employee in 14 years Con Edison had exactly 1.5 days without power being supplied. New York City had 10 million people at the time. In 14 years we had not even a total of 24 hours without phone service. You paid the bill you had no trouble.

Sorry for any ranting.

Everyone have a great night.

Nickct · 05-14-2009, 04:12 PM

Growing Pains.

Pinging Panging Pains.

They will get it together Im sure.

Jeff Henshaw · 05-14-2009, 04:18 PM

Quote:

Growing Pains.

Or growing old too quickly - and once your old ... then you die.

Just my thoughts,

Jeff.

05-14-2009, 02:25 PM	#1
DavidTheMavin Reality on TILT ;-) Join Date: Jan 2009 Location: Los Angeles, CA Posts: 347 Thanks: 20 Thanked 19 Times in 19 Posts Social Networking Contact Info	Twitter’s Spectacularly Awful 24 Hours Great summary of what just went on: Twitter’s Spectacularly Awful 24 Hours
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05-14-2009, 02:48 PM	#2
Tyler Jonsson Actor and Marketer War Room Member Join Date: Mar 2009 Location: Los Angeles, CA Posts: 182 Thanks: 37 Thanked 13 Times in 13 Posts Social Networking Contact Info	Re: Twitter’s Spectacularly Awful 24 Hours Yes, Twitter was hit pretty hard the last day or so. Not a whole lot of positive feedback to any of the implemented changes. Although they did not really affect me personally, I can feel for those who DID use the @reply features.
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05-14-2009, 04:09 PM	#3
Craig Fenton Warrior Rocker War Room Member Join Date: Jan 2009 Location: Jefferson Airplane Land Posts: 659 Thanks: 310 Thanked 59 Times in 51 Posts	Re: Twitter’s Spectacularly Awful 24 Hours Hi David: Twitter's bad 24 Hours is not over. They refuse to understand users are their customers. For 5 days a friend couldn't log into his account. Any email to customer -dis-service would get a pre canned response that didn't help. They don't have a listed phone number, the 5 people listed as important customer service people can't be contacted directly or even through a direct message (even if you follow them). Finally the friend sent an email to another department (press releases or something along those lines) to have the situation forwarded to the right people. He got a stupid reply from somebody high up in the company that said "* can help with that." * does not have a way of being reached. How about if the executive took action or forwarded the email to the proper people? Even when you can log in and go about your business how many folks with a fast computer have seen days when Twitter moves slower than a turtle racing a jaguar. I wouldn't even mind if Twitter set up a paid option for a few bucks a year if you have a problem you get a phone number to call or at least a customer service contact that is a real person. With all their current members and future ones if they charged 5.00 a year for this service as an option wouldn't the revenue be higher than the expenditures? I never understood how any company can grow and not take care of the customer (even with a frown). When I lived in New York many years ago there were always people complaining about the electric Company Con Edison and the phone company Bell (before the break-up of the phone company). The truth is even if you didn't like the attitude of the employee in 14 years Con Edison had exactly 1.5 days without power being supplied. New York City had 10 million people at the time. In 14 years we had not even a total of 24 hours without phone service. You paid the bill you had no trouble. Sorry for any ranting. Everyone have a great night.
	All the best, Craig Fenton Newbie Protection Guide 4 Free QR Codes Free 280 Page Writing & Speaking Course W/32 Audio Modules Top 50 Article Sites 43 Fiverr Sites

05-14-2009, 04:12 PM	#4
Nickct Warrior Member Join Date: Jul 2008 Location: , , USA. Posts: 15 Thanks: 0 Thanked 0 Times in 0 Posts	Re: Twitter’s Spectacularly Awful 24 Hours Growing Pains. Pinging Panging Pains. They will get it together Im sure.