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Commission Junction earnings dissapeared

by Filtheitguy
4 replies
Hello guys,

Recently I've started in the affiliate market and also joined the CJ. Yesterday I had my first sale, after a week maybe since i've launched my website, and my account balance had 11.5 EUR.

Few minutes ago I logged to see if there are any new sales today and I saw account balance = 0.00.

Could anyone of you please explain to me what is the cause of this? Thanks!
#affiliate #commission #dissapeared #earnings #junction
  • Profile picture of the author Filtheitguy
    Originally Posted by Ken_Caudill View Post

    Customer probably got a refund.
    The customer canceled the order and re-ordered it on the phone due some problem with the credit card.

    The customer sent me a message, through my fb page before he bought the product for a opinion if it is a good gift for a birthday. After i noticed this I asked him if he canceled the order, and he told me the above mentioned problem.

    Will I still be eligible for the commission ?
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    • Profile picture of the author danlew
      Originally Posted by Filtheitguy View Post

      The customer canceled the order and re-ordered it on the phone due some problem with the credit card.

      The customer sent me a message, through my fb page before he bought the product for a opinion if it is a good gift for a birthday. After i noticed this I asked him if he canceled the order, and he told me the above mentioned problem.

      Will I still be eligible for the commission ?
      I'm not really sure about that. You need to contact their customer support for you to clarify something, especially your customer's re-order. Also, try to ask your customer about his receipt number and other details for you to forward it to their customer support, so that everything will be verified, and hopefully you will be credited.
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      http://virtualhelper247.com
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      • Profile picture of the author Filtheitguy
        Originally Posted by danlew View Post

        I'm not really sure about that. You need to contact their customer support for you to clarify something, especially your customer's re-order. Also, try to ask your customer about his receipt number and other details for you to forward it to their customer support, so that everything will be verified, and hopefully you will be credited.
        Thanks for you answers @danlew
        I've sent an e-mail to cj and the affiliate network.
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