This deserves a ban !

Kevin - infuriating as it is, just let it go. For the amount of money involved it is not worth getting in a stew about it. Don't let this rogue steal your peace of mind. Onwards and upwards, and remember that he or she will reap their reward in due course.

Still - banning consistent trouble makers - following a warning email - does have some attractions I must admit.

Cheers John, I agree but I seriously do think these types of buyers should be banned from using the system as it takes up time more than anything else.

Anybody who opens a paypal dispute within 30 mins of buying is dodgy !

I agree with you entirely Kevin. It's not the money that is the problem.

It's the relationship with the you, as the seller, and paypal that is damaged in the process.

There should be a minimum requirement in place, such as contacting the seller directly at least once to resolve the issue at hand, before contacting the payment processing company. That way it would be more fair for the seller. But then again, this is the internet marketing world and there are many people like that out there. Sometimes we can't do anything about it.

I had exactly the same thing happen with Clickbank a couple of years ago.
Someone claimed she could not access the product when CBank had sent the link to her.
I then sent it to her several times via email and she still went ahead with her dispute.
In the end CBank went ahead and refunded to protect me from a chargeback it seemed.
I'd let it go if I were you....chances are the person won't ever use it anyway and is just a chancer.

There are just people out there who try and do stuff like that, you can combat it by being more selective about your customers, and who is selling your product and where. You can also make a better "Terms Of Service" agreement, to make everything clear, this will help you and PayPal or whoever you use to better understand the process and terms.

I have had people purchase my WSO and file a dispute 2 days later, thinking we would start doing their service and then terminate it prematurely and they would get some sort of work out of it for free. In those cases, we let them know that there was no possible way they read our WSO, because it clearly states the service takes at-least 2 weeks to complete. We simply tell them there is no way they are getting the refund, and we still actually do their work, and send it to them whether they like it or not.

If you do a lot of business on PayPal, PayPal will start to have your back in situations like that. You will also get people who jump the gun, and purchase something, then try and contact you (usually when your sleeping) and if they don't get a response almost immediately, they start blowing up your WSO, filing disputes and ranting negative things about you until you respond to them, where at that point you already know whats really going on. If you do awesome work 100 times, and someone starts saying you're a scam, or things don't work, it's usually pretty obvious that you just got that "lucky customer" who will try everything and say anything to get something for free.

Lay out the process for them so it's really easy to read it, and know so they know what's going to happen after purchase. This will save you time and money in the long run.

Just be glad you have the skills and opportunity to sell stuff online, if you had a store front, you could just straight up get robbed LOL.

This being all said guys. You guys reckon a "No Refund Policy" can affect the reputation of the seller or the profits.

1. You don't have to deal with refunds or headache as long as it's a quality content
2. You will definitely get less buyers but at least you know they are serious and would probably leave good comments to help you out if they are satisfied.
3. You can get rid of those thieves who already decided to refund before buying.

I haven't actually sold any product myself but this is just my 2cent

It could have been any payment system ... W+, Zoo, Clickbank, DLGuard. Makes no difference. Serial refunders are serial refunders and they're not going away any time soon. Part of doing business on the Net.

But I don't know if they already have it, but I think those platforms should have a way to ban users from purchasing your products in the future. DLGuard has that feature, so I don't have serial refunders. Once and that's it for them with me.

So this rat pulled one over on you.That's the nature of business. Once in a while you'll get a customer who gets away something that simply irks you to high heaven.

No one likes to feel as if they have been cheated, but you've done what you can do. My advice; take it on the chin and move on.

"As long as this guy is in your head, he owns you."

Thankfully I learned that bit of knowledge at a young age and it has served me well through the years. Take charge and let it go... move on to something productive.

Yep, it's really annoying and frustrating when customers don't even contact the vendor first to try and get the problem resolved.

I always send them a note apologizing that they didn't get their download and letting them know that I'll be happy to send them the download link if they close the dispute. Sometimes it works, sometimes it doesn't. I guess it depends on if the person's intention was to rip me off or not.

But don't dwell on it. It's really not worth the headache.

I totally understand where you are coming from, but just as an aside.. have you considered that maybe the purchaser is a little short on brainpower?
I had a guy who bought one of my WSOs who continuously kept sending me angry emails that one of the bonuses wasn't in the download package. I told him over and over again that I had checked it out and that he needed to look in folder"X". He kept getting angrier and angrier.
Eventually, I actually had to record a screen capture video of me opening the folder to show him what was right in front of his face. After I sent the video to him he stopped emailing. Personally I think I was due an apology for the angry emails, but hey - like others have said here, don't let it get in your head.
Your particular guy may just be dumb as f***.

How the heck can PayPal side with the buyer for the reason of not being able to access product! every so often I may have a problem with a WSO or website purchase, filing a dispute should only be used as a last resort.

Actually, most of the time, in my case, it was my fault anyway..

I agree that members who file PayPal disputes within a too short a time, and without contacting Seller first should be warned, then banned if behaviour persists

You're better off than the brick & mortar seller who has to deal with scam artists, I once worked in a store where a guy would buy stuff, take it out to his car and come back in grab another off the shelf and go with the receipt and get a refund.

At least you're not out cold hard product.