Will ClickBank Refunds Drop With The New Ticket System?

GuruGazette · 05-26-2009, 06:37 PM

I just came across the notice on CB about a new support ticket system

The new system will give vendors one business day to try and save a sale when the buyer requests a refund. This could be promising

Unfortunately I can't quite tell exactly how this will work. When a refund is requested the vendor has one day to try and save the sale (aka respond). Otherwise the refund will be automatically processed.

What I'd like to know is whether or not the customer can simply ignore the vendor's attempt to save the sale, and have the refund still happen automatically?

With technical support tickets, the customer has 7 days to respond, then another 7 before the ticket is closed automatically. It's not clear whether something similar will be the case with refunds though.

Thoughts on how this might shake out over time?

annihilator · 05-26-2009, 06:40 PM

I think the customer will definitely be able to choose to ignore the seller. I don't see a lot of refund saves happening in just one day, anyway. The e-mail exchange between the buyer and the seller will take more than that for the customer to change his mind about refunding.

And all CB pitch pages I've seen offer a "no questions asked" refund anyway.

GuruGazette · 05-26-2009, 07:05 PM

Quote:

Originally Posted by annihilator

And all CB pitch pages I've seen offer a "no questions asked" refund anyway.

If you don't ask questions you can't learn and improve. And without learning and improvements, there can be no growth

LB · 05-26-2009, 07:11 PM

Personally, I'd say NO.

I would take a guess that 90% of refunds via CB are determined before the product is even purchased. It's just refund fraud, but it's the cost of doing business online and with CB.

I think the ticket system is a great addition though and if it can facilitate communication between vendors and customers that's a good thing.

Gary McCaffrey · 05-26-2009, 09:24 PM

This is definitely a good thing and will decrease refunds.

I have had refunds come through and when I check to see why it says something like "didn't get ABC bonus as mention on salespage", when it is something they did get.

With the old system the refund went through already, there was nothing I could do.

Now, I can email the customer updating them with whatever info they missed, then I can either cancel the refund or change the ticket status from 'refund request' to 'technical support'.

This will reduce refunds.

05-26-2009, 06:37 PM	#1
GuruGazette AKA Kathy/EPerceptions War Room Member Join Date: Jun 2004 Location: Southern Arizona Posts: 1,746 Thanks: 46 Thanked 221 Times in 52 Posts Social Networking	Will ClickBank Refunds Drop With The New Ticket System? I just came across the notice on CB about a new support ticket system The new system will give vendors one business day to try and save a sale when the buyer requests a refund. This could be promising Unfortunately I can't quite tell exactly how this will work. When a refund is requested the vendor has one day to try and save the sale (aka respond). Otherwise the refund will be automatically processed. What I'd like to know is whether or not the customer can simply ignore the vendor's attempt to save the sale, and have the refund still happen automatically? With technical support tickets, the customer has 7 days to respond, then another 7 before the ticket is closed automatically. It's not clear whether something similar will be the case with refunds though. Thoughts on how this might shake out over time?
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05-26-2009, 06:40 PM	#2
annihilator HyperActive Warrior Join Date: Apr 2009 Posts: 118 Thanks: 17 Thanked 6 Times in 6 Posts	Re: Will ClickBank Refunds Drop With The New Ticket System? I think the customer will definitely be able to choose to ignore the seller. I don't see a lot of refund saves happening in just one day, anyway. The e-mail exchange between the buyer and the seller will take more than that for the customer to change his mind about refunding. And all CB pitch pages I've seen offer a "no questions asked" refund anyway.

05-26-2009, 07:11 PM	#4
LB Original Warrior War Room Member Join Date: Oct 2003 Location: In the forest. Posts: 2,894 Thanks: 256 Thanked 461 Times in 202 Posts	Re: Will ClickBank Refunds Drop With The New Ticket System? Personally, I'd say NO. I would take a guess that 90% of refunds via CB are determined before the product is even purchased. It's just refund fraud, but it's the cost of doing business online and with CB. I think the ticket system is a great addition though and if it can facilitate communication between vendors and customers that's a good thing.
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05-26-2009, 09:24 PM	#5
Gary McCaffrey Advanced Warrior War Room Member Join Date: Jan 2003 Location: Belfast, Ireland. Posts: 851 Thanks: 22 Thanked 59 Times in 46 Posts Social Networking	Re: Will ClickBank Refunds Drop With The New Ticket System? This is definitely a good thing and will decrease refunds. I have had refunds come through and when I check to see why it says something like "didn't get ABC bonus as mention on salespage", when it is something they did get. With the old system the refund went through already, there was nothing I could do. Now, I can email the customer updating them with whatever info they missed, then I can either cancel the refund or change the ticket status from 'refund request' to 'technical support'. This will reduce refunds.
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