Contesting clickbank refunds? is it possible?

D3javu · 05-27-2009, 12:00 AM

Hey guys im a CB publisher and my first product that i launched has been selling pretty decent but many of the people that are buying it are abusing the refunds and trying to take advantage of clickbanks really lenient refund policy. CB doesnt even think twice they just return the product even the person bought it a day ago. Is there any way to ask clients for screen shots to make them prove that they even tried the product out? All this hard work is going to waste with people abusing refunds...

LB · 05-27-2009, 12:24 AM

Nope. CB will grant refunds without question.

This mainly occurs in the IM niche, but is probably overblown. If you are getting an abnormal amount of refunds, I would investigate what might be causing this on your end.

What is your refund rate?

Elvin Tiong · 05-27-2009, 01:24 AM

May be you need to think why the refund rate is high. Is your product selling too expensive? How's the content of your product? Unique and informative?

Will Edwards · 05-27-2009, 01:42 AM

Enter into dialogue with a few of the people who were refunded. Tell them you want to understand so you can improve things. IF several of them are saying the same thing, then you may have identified the issue.

Will

Harvey Segal · 05-27-2009, 01:52 AM

Quote:

Originally Posted by LB

Nope. CB will grant refunds without question.

Actually their new ticket system launched only yesterday
does give you a chance to save a sale.

Details here - ClickBank

Harvey

.

Rully · 05-27-2009, 01:56 AM

That the risk of seller. That happen to me too. I learned much from it

Alexkandr Krulik · 05-27-2009, 01:59 AM

Hi,
it looks like cheating. They bought your product, received it and then got money back and continue utilize your product.
Did you try to protect your products?
I have developed license sever for my products and my it checks validity of license every 20 days. And my products stop to work after refund etc.

Topher Walker · 05-27-2009, 05:13 AM

As someone who sells products on clickbank refunds are anoying.

But I don't feel that buyers should have to proove they used any methods.

As said, most refunds come from the IM market, and most Clickbank sellers, esp in the IM niche, offer a no questions asked money back guarantee. It doesn't matter if they do it because it increases convertions or because they know that Clickbank guarantees it anyway, but if you offer a no questions money back offer then you shouldn't get mad because people take you up on your offer!

D3javu · 05-27-2009, 10:06 AM

Thanks for the all the helpful responses I guess have no choice but to take the refunds. The refund rate is not really high but I just hate seeing returns everyday we are still selling alot of copies so it evens out but it still annoys me the amount people that try to jack **** for free. I have tools implemented into the product where I can deactivate an account after it gets returned so its not a huge problem.

05-27-2009, 12:00 AM	#1
D3javu Warrior Member Join Date: May 2009 Posts: 17 Thanks: 0 Thanked 0 Times in 0 Posts	Contesting clickbank refunds? is it possible? Hey guys im a CB publisher and my first product that i launched has been selling pretty decent but many of the people that are buying it are abusing the refunds and trying to take advantage of clickbanks really lenient refund policy. CB doesnt even think twice they just return the product even the person bought it a day ago. Is there any way to ask clients for screen shots to make them prove that they even tried the product out? All this hard work is going to waste with people abusing refunds...

05-27-2009, 12:24 AM	#2
LB Original Warrior War Room Member Join Date: Oct 2003 Location: In the forest. Posts: 2,894 Thanks: 256 Thanked 461 Times in 202 Posts	Re: Contesting clickbank refunds? is it possible? Nope. CB will grant refunds without question. This mainly occurs in the IM niche, but is probably overblown. If you are getting an abnormal amount of refunds, I would investigate what might be causing this on your end. What is your refund rate?
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05-27-2009, 01:24 AM	#3
Elvin Tiong Active Warrior Join Date: May 2009 Posts: 63 Thanks: 1 Thanked 4 Times in 4 Posts Social Networking	Re: Contesting clickbank refunds? is it possible? May be you need to think why the refund rate is high. Is your product selling too expensive? How's the content of your product? Unique and informative?
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05-27-2009, 01:42 AM	#4
Will Edwards www.whitedovebooks.co.uk War Room Member Join Date: Jan 2006 Location: United Kingdom. Posts: 3,828 Blog Entries: 28 Thanks: 367 Thanked 717 Times in 294 Posts Social Networking	Re: Contesting clickbank refunds? is it possible? Enter into dialogue with a few of the people who were refunded. Tell them you want to understand so you can improve things. IF several of them are saying the same thing, then you may have identified the issue. Will
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05-27-2009, 01:56 AM	#6
Rully HyperActive Warrior Join Date: Mar 2009 Posts: 133 Thanks: 28 Thanked 14 Times in 11 Posts	Re: Contesting clickbank refunds? is it possible? That the risk of seller. That happen to me too. I learned much from it
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05-27-2009, 01:59 AM	#7
Alexkandr Krulik HyperActive Warrior Join Date: Apr 2009 Posts: 123 Thanks: 26 Thanked 12 Times in 8 Posts Contact Info	Re: Contesting clickbank refunds? is it possible? Hi, it looks like cheating. They bought your product, received it and then got money back and continue utilize your product. Did you try to protect your products? I have developed license sever for my products and my it checks validity of license every 20 days. And my products stop to work after refund etc.
	Alexandr Krulik author of Magic Submitter , Magic Article Rewriter and Magic Article Submitter. The best time saver tool in niche.

05-27-2009, 05:13 AM	#8
Topher Walker HyperActive Warrior War Room Member Join Date: Feb 2006 Posts: 180 Thanks: 13 Thanked 139 Times in 12 Posts	Re: Contesting clickbank refunds? is it possible? As someone who sells products on clickbank refunds are anoying. But I don't feel that buyers should have to proove they used any methods. As said, most refunds come from the IM market, and most Clickbank sellers, esp in the IM niche, offer a no questions asked money back guarantee. It doesn't matter if they do it because it increases convertions or because they know that Clickbank guarantees it anyway, but if you offer a no questions money back offer then you shouldn't get mad because people take you up on your offer!

05-27-2009, 10:06 AM	#9
D3javu Warrior Member Join Date: May 2009 Posts: 17 Thanks: 0 Thanked 0 Times in 0 Posts	Re: Contesting clickbank refunds? is it possible? Thanks for the all the helpful responses I guess have no choice but to take the refunds. The refund rate is not really high but I just hate seeing returns everyday we are still selling alot of copies so it evens out but it still annoys me the amount people that try to jack **** for free. I have tools implemented into the product where I can deactivate an account after it gets returned so its not a huge problem.