Gmail blows up e-mail marketing by caching all images on Google servers

15 replies
Gmail blows up e-mail marketing by caching all images on Google servers | Ars Technica
#blows #caching #email #email marketing #gmail #google #images #marketing #servers
  • Profile picture of the author Jesus Perez
    Thanks for the update. This is very interesting but it only impacts the open rates for emails. As such, I'm not concerned. It's all about the click for me. Clicks make money...not open rates.
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    • Profile picture of the author Networking_now
      Originally Posted by Jesus Perez View Post

      Thanks for the update. This is very interesting but it only impacts the open rates for emails. As such, I'm not concerned. It's all about the click for me. Clicks make money...not open rates.
      True Jesus,

      one thing im confused on though,
      But if they wont open, or if less people open (due to this google change)

      then you won't get people opening, so wont get clicks?
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      • Profile picture of the author Worrier9001
        Originally Posted by Networking_now View Post

        True Jesus,

        one thing im confused on though,
        But if they wont open, or if less people open (due to this google change)

        then you won't get people opening, so wont get clicks?
        I think he meant for reporting purposes? This won't affect how many people open the email, just that you won't know how many people have opened your email because google is going to cache the image so you should only get 1 request from google from the first person that opens the image / email and all subsequent opening of the email will have the images served from the google server and you won't get a request from google for those.
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      • Profile picture of the author Alex Blades
        Originally Posted by Networking_now View Post

        True Jesus,

        one thing im confused on though,
        But if they wont open, or if less people open (due to this google change)

        then you won't get people opening, so wont get clicks?
        I think he means, you won't be able to see the open rates in your AR stats.
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        • Profile picture of the author Jesus Perez
          Originally Posted by Worrier9001 View Post

          I think he meant for reporting purposes? This won't affect how many people open the email, just that you won't know how many people have opened your email because google is going to cache the image so you should only get 1 request from google from the first person that opens the image / email and all subsequent opening of the email will have the images served from the google server and you won't get a request from google for those.
          Originally Posted by Alex Blades View Post

          I think he means, you won't be able to see the open rates in your AR stats.
          Correct. I can only see this impacting our ability to see Open Rate percentages in our Autoresponders. I wonder how Aweber, GetResponse and the other big boys will respond to this change since open rates are an important metric to many marketers.
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  • Profile picture of the author Alex Blades
    Google are the biggest hypocrites on the planet. They try and portray this image that they are against people collecting information, but they themselves, scan through your emails, collect all kinds of data, and stalk you all over the web so they can serve you ads

    They share your info with any country willing to take it, but HEY they respect your privacy
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    But I knew the one thing I might regret is not ever having tried. "

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    • Profile picture of the author Unpleasantry
      Originally Posted by Alex Blades View Post

      Google are the biggest hypocrites on the planet. They try and portray this image that they are against people collecting information, but they themselves, scan through your emails, collect all kinds of data, and stalk you all over the web so they can serve you ads

      They share your info with any country willing to take it, but HEY they respect your privacy
      You just earned yourself a spot on the terror watch list :p

      Haha, in seriousness though, they sure market themselves brilliantly. If only I could manage that!
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  • Profile picture of the author GarrieWilson
    The comments to that article are funny. They refer to spam as anything they don't want, and think it will stop real spammers.

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  • Profile picture of the author Ronnie Wright
    Keep up the good work Google Daddy!


    I love ya. This is great news for us, that offer REAL services and not junk marketing crap.s.o's clickbunk and jvjuck products.
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  • Profile picture of the author dvduval
    This is really a second major blow to email marketers as they introduced the Promotions tab earlier this year. There is going to reach a point where google can't grow anymore and it will be interesting. They are certainly flying high now.
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  • Profile picture of the author bob ross
    This isn't bad, it's actually good. The open rate will show true open rate, only recording it once when it's opened rather than multiple times when people open the email a second time.
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    • Profile picture of the author iAmNameLess
      Originally Posted by bob ross View Post

      This isn't bad, it's actually good. The open rate will show true open rate, only recording it once when it's opened rather than multiple times when people open the email a second time.
      I use MailChimp and never had that problem. This wouldn't record an open rate though, so I don't think we'll be able to get great data from gmail users.

      The cool thing about this though, is that it will auto display images, which could mean higher conversions.

      Bad thing - no data (??? I've seen conflicting things.. I've never had inflated open rates because I have only ever tracked unique opens, but I've seen some stuff saying this will not show opens, period.)
      Good thing - doesn't affect your REAL open rate, and it should mean better conversions.
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      • Profile picture of the author bob ross
        Originally Posted by iAmNameLess View Post

        I use MailChimp and never had that problem. This wouldn't record an open rate though, so I don't think we'll be able to get great data from gmail users.

        The cool thing about this though, is that it will auto display images, which could mean higher conversions.

        Bad thing - no data (??? I've seen conflicting things.. I've never had inflated open rates because I have only ever tracked unique opens, but I've seen some stuff saying this will not show opens, period.)
        Good thing - doesn't affect your REAL open rate, and it should mean better conversions.
        From awebers blog author:

        The original image, displayed in the first open of the message, is hosted on the original server. From there, the image is copied onto Google's servers. Therefore, the unique opens - the number of subscribers actually opening, without counting additional opens from the same subscribers - will be reported.

        So hopefully this is true and at least we'll be able to see the true open rate. Google has to get the images from somewhere, so I can't see how it would not report any data like others are saying.

        Interesting that mailchimp didn't count multiple opens, I wonder why aweber would.
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  • Profile picture of the author Alex Blades
    This isn't bad, it's actually good. The open rate will show true open rate, only recording it once when it's opened rather than multiple times when people open the email a second time.
    I think Google is going to cache the image and show it only once to every person receiving the same email. I'm guessing they will be scanning the emails, and if it's the same, subscribers will see that same cached image from Google's servers.

    That should be a good idea I think.
    Dude, don't come in here spamming your blog post with a one liner.
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  • Profile picture of the author Fabian Tan
    I've been studying this for a few hours, the technicalities, the consequences, the fixes etc. It is worth noting to begin with that only some Gmail accounts have images shown automatically (similar to Gmail Tabs where only some accounts have it).

    There is good and bad to this, it is mostly good for email marketers and not so good for some email service providers who are experiencing problems. The good is that obviously all images in Gmail are now shown automatically, so it gives marketers more incentive to include images in their emails, where previously it was not always a good idea as the recipient has to click on view images to see the images, and most people won't take even that simple extra step (particularly if you send emails that look similar to plain text emails), so it will either show as a blank image or nothing. Now, all images are shown in Gmail so marketers who include images have an advantage and can experience improved click-through rates. You can, for example, include an image of a video that links to the actual video or an image of your product or headline.

    The bad is mainly that for a small section of email service providers, it is causing the problem with the open tracking (and even geo tracking), where in some cases repeat opens and even unique opens are not tracked. But overall, it appears there is a fix for the open tracking problem (related to the technology/code of the open tracking pixel) and email service providers who apply that fix solve the problem of repeat opens not being tracked (or even worse scenarios, as has been rumored).

    So in short, if you don't find any irregularities with your open tracking stats in the past two weeks as compared to before, then the email service provider has done a good job doing the fix/fixes (mostly to do with the email tracking pixel), or there was no need to do any adjustments, and there is no problem with that. In theory, unique opens should increase (for some email service providers who set up the pixel in a certain way) as all images on Gmail are now showing, but this remains to be seen.

    Now there is actually an advantage for email marketers who use images because they will now be displayed automatically.
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