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Need some PayPal help guys!

by K2SMedia
8 replies
Ok, so PayPal has been kicking my a$$ for the past few days... Here is the deal.

I have a Buy Now button.

User clicks the button, goes to the PayPal page where it asks for payment info or login.

User inputs info or logs in and completes the purchase.

User arrives at confirm purchase page, and thus confirms the purchase.

Now... Here is the tricky part...

I have the button set up to redirect them to a page on my website that contains a form.

This USED to automatically take the user to my website, specifically to the page on the website with the form (aka the page that is linked to).

This isn't happening anymore! Now, they get a page that makes them click a "Return" button, but does NOT auto redirect them.

Even worse, when they click the "Return" button, it takes them to the home page of the website I am trying to get them on, and not the page I specify (eg: www.site.com instead of www.site.com/form)

I've gone through my account settings/options and I can't find ANY links to the home page of that particular site!

This is KILLING me, and I can't figure it out for the life of me! lol

Does anyone have any idea what could be causing this? I have checked the simple stuff, tried a new button, gone through the checkout process myself to see what is going on, and I just can't figure it out!

I would LOVE a little input.

Thanks guys
#guys #paypal
  • Profile picture of the author FudEnterprises
    Go to Profile > Website Payment Preferences > Return URL make sure thats the page you want make changes then save. If thats not it im sure you could call paypal and get some help from them. If not i will try to help ya figure it out but not sure i would be much more help.

    Fud
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  • Profile picture of the author K2SMedia
    I checked that out... But...

    It only gives the option for 1 url. So wouldn't all of my buttons return to the same page? That won't work as I have multiple buttons for different stuff :\

    When you create a button, it gives the option for a redirect URL upon successful payment, and that's what I've always used, but for some reason it isn't work anymore.

    I just can't figure this out!

    As for PP tech support, I tried that, and they put me on hold for nearly 45 minutes before I just hung up.

    I spoke with someone, they said they were going to check something really quick, and they never came back.
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  • Profile picture of the author FudEnterprises
    Just call back im sure you will eventually get someone who will help ya. It could be something on their end that they are working on or maybe dont even know about yet. I see what your saying now and it does sound like theres nothing else you could do on your end.

    Fud
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  • Profile picture of the author Josh Bartlett
    K2SMedia,

    I dont know how up on code/paypal button configuration you are but this link may help?

    (The issues they are discussing are the same issue - i.e. you can set a return url in the button code itself)

    Auto return doesn't return - Payment Data Transfer (PDT) - PayPal Developer Community

    Let me know how you get on because I may have a member of my team who can help you.
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  • Profile picture of the author K2SMedia
    Hey Josh,
    Thanks a lot, I appreciate the link!

    Sadly, it didn't help.

    The method they are proposing, at least from what I read and played with after reading, requires me to un-encrypt the coded button, as well as choose to not have the button hosted at PayPal. Both of these are big issues with security, because people can simply look at the source code of the button to find the product page, and simply skip the whole "pay" part. haha

    Man, this is driving me nuts!

    I would truly appreciate any other input from you, one of your team members, or anyone else that might have an idea as to what the issue could be. I want to get this taken care of because it is offsetting my work and sales and I just can't sleep until I figure it out! lol

    Thanks again!
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  • Profile picture of the author Josh Bartlett
    Hi K2SMedia,

    PM me with your MSN or Skype details and we can have a chat there when I am around. I am sure we can help find a solution for you.
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  • Profile picture of the author K2SMedia
    Hey Josh,

    As for Skype, I'm going to add you to my list

    But, I figured out the issue!

    So, under "Website Payment" settings, there is the option to auto-redirect. Now, to enable it, you MUST enter a URL to auto-redirect to.

    I didn't want to put it there because, well, then everyone would go to the same page.

    So I put in a different URL, and then put the correct URL's that I wanted the user to land on within the button settings itself, and now it works!

    *Sigh of relief*

    Thanks for the help though! That link you sent me is what gave me the idea of trying to enter a main URL and then a separate one for each button.

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  • Profile picture of the author Josh Bartlett
    Excellent! Glad to hear you sorted the problem!

    Ill look out for you on Skype, good luck!
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