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Google's Sorry note to users

by AmandaJane
21 replies
I have encountered just recently, a notification from Google saying:

"We're sorry...

... but your computer or network may be sending automated queries. To protect our users, we can't process your request right now.

See Google Help for more information."

"Automated Queries"??? - We do manual search, and we look for websites where we can get genuine information for the different topics we are to cover. I guess Google is smarter these...smart enough not to detect the difference between humans and robots.


Has anyone experienced this too?

Anyway, I find this ridiculous because I rely on Google always for work and my service. We do tons of research every single day, and this sort of error is slowing down the operations.


Anyway, not sure why Google is doing this. I am not even researching for information that are illegal. In fact, I am not even sure if there is such thing as illegal information that are readily available online. :rolleyes:
#google #note #users
  • Profile picture of the author salegurus
    Are you using a bot or software to scrape Google?
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  • Profile picture of the author lotsofsnow
    This usually only happens if you use some kind of tool that sends a lot of queries to Google at the same time.

    If you are manually searching using nothing but the Google search feature and manually keying in queries and then reviewing the listing and visiting sites and then go back to Google etc. you will usually not get that message.

    So, either you use some kind of tool or somebody that uses the same IP uses some kind of tool. In a larger office building that can happen for example if several companies use the same internet access.

    It can also happen if you use some kind of public access like WiFi in a hotel or restaurant.

    It can also happen if somebody else is using your internet connection without your knowledge.
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    • Profile picture of the author AmandaJane
      Originally Posted by hpgoodboy View Post

      This usually only happens if you use some kind of tool that sends a lot of queries to Google at the same time.

      If you are manually searching using nothing but the Google search feature and manually keying in queries and then reviewing the listing and visiting sites and then go back to Google etc. you will usually not get that message.

      So, either you use some kind of tool or somebody that uses the same IP uses some kind of tool. In a larger office building that can happen for example if several companies use the same internet access.

      It can also happen if you use some kind of public access like WiFi in a hotel or restaurant.

      It can also happen if somebody else is using your internet connection without your knowledge.
      I see..well, I run a writing / call center..my writers do their research all at the same time. Do you think that one is causing it? We do all our searches manually...or just using the Google search engine and entering the keywords for the articles we are making.
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  • Profile picture of the author ssloden
    The Google is very cunning. I think you are using some automatic software/ robot/ bot, that's why googles warned you. If you you are using these, please stop the processing, then I hope everything will be okay..
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    • Profile picture of the author AprilCT
      Google has been acting strange. I've done searches and when I want to go back to the results page I was last on, those are all gone unless I refresh the page. I've also run into roadblocks on searches which seems to have stopped for now, but it wouldn't surprise me if it started back up again.
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    • Profile picture of the author AmandaJane
      Originally Posted by ssloden View Post

      The Google is very cunning. I think you are using some automatic software/ robot/ bot, that's why googles warned you. If you you are using these, please stop the processing, then I hope everything will be okay..
      No we don't. Everything is done manually. I have beem running this business for 3 years now. This is my first time to encounter the problem. The operations literally stoppes for 6 hrs..and this one is not good for the business.
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  • Profile picture of the author Sarevok
    Either that or your computer is botted and you're the unwilling participant to the ongoing surge of DDoS attacks plaguing small Internet entrepreneurs.

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  • Profile picture of the author AmandaJane
    Hey everyone! Thanks for all your help. My agents/writers can now search using Google without issues. We have not done anything for the fix yet, but I already instructed my IT team to see what could have caused it and prevent it to happen again.
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  • Profile picture of the author Samuel Adams
    Originally Posted by Phil Gangluff View Post

    I can almost guarantee that you are running some type of bot, even if you don't know it!
    Download a good spyware/virus scanner program and scan your system.
    It's not uncommon to get a virus on your computer which puts it into a botnet. The botnet then sends inquiries to websites and causes your computer to do things you would not otherwise authorize, such as trying to access or login to sites for the purpose to crash them or making multiple search engine queries. If this happened, your computer could be getting flagged by Google for excessive searches. You can read about this phenomenon by doing a quick Google search. And, as you suggested, it's best to run a virus scan now so this type of virus infection can be effectively detected and removed.
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    • Profile picture of the author Kurt
      Originally Posted by AmandaJane View Post

      I think its because multiple people are searching Google all at the same time. Like what I said, I own a small writing/call center under one IP. It's probably that.
      This is most likely the problem. I've triggered the problem myself doing only manual searches. I'm guessing you had multiple users entering queries faster than normal for a period of time.

      The good news is that it's only a temporary "ban", usually lasting 24 hours or less.

      Originally Posted by AmandaJane View Post

      Hey everyone! Thanks for all your help. My agents/writers can now search using Google without issues. We have not done anything for the fix yet, but I already instructed my IT team to see what could have caused it and prevent it to happen again.
      Buy a couple of private, dedicated "Google friendly" proxies and assign them to different PCs. By "Google friendly", they have to been proxies Google hasn't already banned.
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      • Profile picture of the author JohnMcCabe
        Originally Posted by AmandaJane View Post

        The thing is, the only program I use is photoshop for my ebook covers. Do you think my copyscape account is causing this? I copyscape every single article we make. Do you think that one causes the problem?
        Originally Posted by AmandaJane View Post

        I see..well, I run a writing / call center..my writers do their research all at the same time. Do you think that one is causing it? We do all our searches manually...or just using the Google search engine and entering the keywords for the articles we are making.
        Either of these could cause the problem. While Google employs some very smart people, some of the scripts they run to protect themselves are "dumb by design". In other words, if the rule says "block access if there are xyz conditions", they don't really care what causes those conditions. If you put in a bunch of complicated conditionals, it's easier to find a hole to exploit.

        Kind of like "zero tolerance" policies in the real world, these rules don't require thought or judgment. I recently finished a project where a company had a tool they relied on, but it kept crashing. The IT folks finally determined that the problem was caused by users trying to save time by leaving multiple instances of the program open on their computers. Each instance counted as an open channel to the server. when the maximum number of connections was exceeded, the system locked everybody out. The users were instructed to open the program, do what they needed to do, and close the program (freeing a connection). That solved the problem.

        You could be experiencing something similar with Google. Ask your IT people if leaving too many tabs open (simulating an automated, threaded operation) might cause the error.
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  • Profile picture of the author Nail Yener
    Originally Posted by AmandaJane View Post

    Has anyone experienced this too?
    That notice appears usually when there is a proxy-based access or sending some sort of automated queries. Or possibly when using a dynamic IP which did any of the things that will cause a flag.
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