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Need help with Adobe PDF error

by dallas407
7 replies
I have this ebook that I've been selling for years, that's delivered as a PDF.

Recently one of my customers is not able to open it because they are getting this error:

"There was an error opening this document. There was a problem reading this document (14)."

I have been searching through Google to find answers on how to solve it, but haven't been able to find how to fix it.

Can anyone here help?
#adobe #error #pdf
  • Profile picture of the author Devon Brown
    Sounds like they may have been trying to open it within a browser window such as Firefox or IE? Have they tried downloading it, opening Adobe Reader, and then opening from there?
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  • Profile picture of the author dallas407
    Yes, they have downloaded it.

    There are actually several other PDFs being provided as bonuses, and they were able to download and open those just fine.

    But when downloading this file, and then trying to open, they get this error.

    Also something I forgot to mention is they said they have dial-up internet, and when downloading, the loading bar was about halfway complete when it suddenly jumped to complete, even though it had indicated a little over 3 minutes left to the download.

    But it's only happening with this one PDF

    I'm thinking maybe the problem is the file size is too large for their internet connection? But if so, how would I go about making the file size smaller?
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    • Profile picture of the author WendellC
      Originally Posted by dallas407 View Post


      I'm thinking maybe the problem is the file size is too large for their internet connection? But if so, how would I go about making the file size smaller?
      Have you tried making the file a Zip first and then having your customer download it? It sounds like the file is being corrupted during the download.

      It may be the case that this particular PDF file just happens to have a weird binary format that is causing the download to cut it off prematurely. Kinda like getting a false positive reading for an antivirus programs.

      I'd try zipping up the file and then having the customer download that.

      Hope this helps.

      Wendell
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  • Profile picture of the author dallas407
    One thing they have already tried, is updating to the latest version of Adobe reader, but that didn't help.
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  • Profile picture of the author Kmarshall
    I prefer the Adobe Acrobat reader. but theres a limit on the files you can open it
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  • Profile picture of the author getsmartt
    I agree with Wendell, it sounds like their download is getting interrupted, a zip file should help, you could even make a spanned zip if necessary, this would break it down in to multiple small zip files.
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  • Profile picture of the author dawnbreaker
    Theirs the evidence, the file was being corrupted while they were downloading your PDF files...

    Have they tried to download again the pdf file? Or still using the first file they downloaded?

    And maybe they need to update their browsers cause something the browsers interrupt the downloads. I have suffered in this case before... But the thing solve my problem is to update my browser to latest versions.
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