Customer Says PDF File Is Corrupt?

Derek S · 06-11-2009, 12:38 AM

Just received a strange e-mail from a customer who says every time she tries to open up the eBook PDF file her computer is telling her it is corrupt and will not allow her to open it.

I do not think this is an issue on my part as many many customers have downloaded the PDF no problem. What could cause this and how can I instruct her to correct this problem, any thoughts?

George Wright · 06-11-2009, 12:42 AM

This has happened to me both ways as a seller and a buyer.

Usually, for me, it's solved by emailing the pdf file.

George Wright

deskmonkey · 06-11-2009, 12:47 AM

The file might have been corrupted during the download. It happens. I suggest you send her the file via email like George said or have her download it again.

Vincent Sparreboom · 06-11-2009, 12:56 AM

Yeah let her download the file again, happens a lot. Nothing to worry about.

artwebster · 06-11-2009, 01:12 AM

Have you asked what programme she is using to try to open the file? It could be that your PDF is too up to date for her out of date programme?

Derek S · 06-11-2009, 01:26 AM

Thanks for all the feedback! She mentioned in her e-mail she had re-instilled Reader and it still didnt work.

I will try e-mailing her the pdf files and if still no luck I will just send her the word doc. If all else fails I might sadly have to refund her.

Thanks for the feedback!

Derek

Adrian Cooper · 06-11-2009, 01:40 AM

I recommend Foxit Reader to my readers.

Excellent product, much better than Adobe Reader:

Foxit Reader

k8spy8 · 06-11-2009, 01:47 AM

It may be the link was broken or may not be downloaded properly. Let her download the file again and then say to give a try. Tell her to download using a different browser. May be it work otherwise the link is broken. Also tell her to use Foxit reader.

WendellC · 06-11-2009, 02:13 AM

Someone else mentioned a similar problem:

Need help with Adobe PDF error

What I suggested in that thread was to zip the PDF first. She may have better luck with a zipped file in case the PDF has some kind of false positive for an end of file marker.

Just a thought...

Wendell

BJ Min · 06-11-2009, 02:57 AM

If you put your ebook in a zip folder, tell your customer
to extract the PDF to C://

and RUN it from C://

that usually solves the problem...if you have the ebook in zip folder

Colin Evans · 06-11-2009, 03:29 AM

Sometimes left clicking on a file instead of right click save as it results in a corrupt file (mainly with zip files). When I get this I ask customers to try right clicking and then save as - most times this solves the problem - if not I email the file as an attachment.

Thomas · 06-11-2009, 03:30 AM

Quote:

Originally Posted by Derek S

I do not think this is an issue on my part as many many customers have downloaded the PDF no problem. What could cause this and how can I instruct her to correct this problem, any thoughts?

I've encountered this a number of times and, in just about every case, it was caused by the customer not having an up-to-date version of Adobe Reader. Instructing them on how to update it usually solved the problem.

Tommy.

Sean Kelly · 06-11-2009, 03:33 AM

Quote:

Originally Posted by apc01

I recommend Foxit Reader to my readers.

Excellent product, much better than Adobe Reader:

Foxit Reader

I don't recommend FoxIt reader as it ignores many of the PDF settings and does not always render your PDF as desired.

Example:
My PDF converter named 'PDF Printer' can set display options such as fullscreen, zoom, initial page, etc in your PDFs. This is according to the PDF specification and works perfectly if you use Acrobat Reader but many of these settings are completely ignored by Foxit reader.

Sean

Sheryl Polomka · 06-11-2009, 05:38 AM

I have had this happen and I have just uploaded the file again and asked the customer to download it again once I have uploaded it. It is usually ok then

justinzimR · 06-11-2009, 03:32 PM

I've had this same issue.
What i do is "print or save" the PDF as the lowest version.
Adobe is up to like 9 or 10 now, try saving the PDF as 6 or 7.

You might need Acrobat Pro...

06-11-2009, 12:38 AM	#1
Derek S Advanced Warrior Join Date: Oct 2007 Location: Waterloo, Ontario, Canada. Posts: 780 Thanks: 6 Thanked 112 Times in 53 Posts	Customer Says PDF File Is Corrupt? Just received a strange e-mail from a customer who says every time she tries to open up the eBook PDF file her computer is telling her it is corrupt and will not allow her to open it. I do not think this is an issue on my part as many many customers have downloaded the PDF no problem. What could cause this and how can I instruct her to correct this problem, any thoughts?
	--- Work Smart... Not Hard ---

06-11-2009, 12:42 AM	#2
George Wright You R GREAT if you are A War Room Member Join Date: Jul 2002 Location: Shakey/Sunny CA, USA. Posts: 6,762 Blog Entries: 31 Thanks: 2,920 Thanked 1,837 Times in 739 Posts	Re: Customer Says PDF File Is Corrupt? This has happened to me both ways as a seller and a buyer. Usually, for me, it's solved by emailing the pdf file. George Wright
	Coming Soon. *InformationMotherload* STAY TUNED When This Link Goes Live You Will... To Be Continued Line 6 Because I'm a WarRoom Member

06-11-2009, 12:47 AM	#3
deskmonkey Active Warrior Join Date: May 2009 Posts: 47 Thanks: 1 Thanked 7 Times in 7 Posts	Re: Customer Says PDF File Is Corrupt? The file might have been corrupted during the download. It happens. I suggest you send her the file via email like George said or have her download it again.

06-11-2009, 12:56 AM	#4
Vincent Sparreboom HyperActive Warrior War Room Member Join Date: Jan 2009 Location: The Netherlands Posts: 104 Thanks: 17 Thanked 3 Times in 3 Posts Social Networking Contact Info	Re: Customer Says PDF File Is Corrupt? Yeah let her download the file again, happens a lot. Nothing to worry about.
	Follow me @ http://www.twitter.com/promedia "Eccentricity is not, as dull people would have us believe, a form of madness. It is often a kind of innocent pride, and the man of genius and the aristocrat are frequently regarded as eccentrics because genius and aristocrat are entirely unafraid of and uninfluenced by the opinions and vagaries of the crowd." :Edith Sitwell

06-11-2009, 01:12 AM	#5
artwebster Brutal honesty's me Join Date: Sep 2008 Location: Coín, Spain Posts: 1,032 Blog Entries: 4 Thanks: 33 Thanked 251 Times in 138 Posts Social Networking Contact Info	Re: Customer Says PDF File Is Corrupt? Have you asked what programme she is using to try to open the file? It could be that your PDF is too up to date for her out of date programme?
	You might not like what I say - but I believe it. Build it, make money, then build some more Some old school smarts would help - and here's to Rob Toth for his help. Bloody good stuff, even the freebies!

06-11-2009, 01:26 AM	#6
Derek S Advanced Warrior Join Date: Oct 2007 Location: Waterloo, Ontario, Canada. Posts: 780 Thanks: 6 Thanked 112 Times in 53 Posts	Re: Customer Says PDF File Is Corrupt? Thanks for all the feedback! She mentioned in her e-mail she had re-instilled Reader and it still didnt work. I will try e-mailing her the pdf files and if still no luck I will just send her the word doc. If all else fails I might sadly have to refund her. Thanks for the feedback! Derek
	--- Work Smart... Not Hard ---

06-11-2009, 01:40 AM	#7
Adrian Cooper Veteran Marketing Warrior War Room Member Join Date: Jun 2009 Posts: 601 Thanks: 20 Thanked 80 Times in 63 Posts	Re: Customer Says PDF File Is Corrupt? I recommend Foxit Reader to my readers. Excellent product, much better than Adobe Reader: Foxit Reader

06-11-2009, 01:47 AM	#8
k8spy8 Active Warrior Join Date: May 2009 Location: california Posts: 59 Thanks: 0 Thanked 5 Times in 5 Posts	Re: Customer Says PDF File Is Corrupt? It may be the link was broken or may not be downloaded properly. Let her download the file again and then say to give a try. Tell her to download using a different browser. May be it work otherwise the link is broken. Also tell her to use Foxit reader.

06-11-2009, 02:13 AM	#9
WendellC HyperActive Warrior War Room Member Join Date: Jan 2008 Location: Southern California Posts: 190 Thanks: 9 Thanked 52 Times in 34 Posts Social Networking	Re: Customer Says PDF File Is Corrupt? Someone else mentioned a similar problem: Need help with Adobe PDF error What I suggested in that thread was to zip the PDF first. She may have better luck with a zipped file in case the PDF has some kind of false positive for an end of file marker. Just a thought... Wendell
	Get a free one-way link from No Opt In Required for your no opt-in product. PM for details. Twitt..er...Me!

06-11-2009, 02:57 AM	#10
BJ Min Senior Warrior Member War Room Member Join Date: Jun 2007 Location: Los Angeles, CA Posts: 1,675 Thanks: 148 Thanked 36 Times in 19 Posts Social Networking Contact Info	Re: Customer Says PDF File Is Corrupt? If you put your ebook in a zip folder, tell your customer to extract the PDF to C:// and RUN it from C:// that usually solves the problem...if you have the ebook in zip folder
	Looking to hire Freelance Writers (NEWBIES welcome)...

06-11-2009, 03:29 AM	#11
Colin Evans Advanced Warrior War Room Member Join Date: May 2003 Location: Still Looking... Currently back in Zim... Posts: 674 Thanks: 117 Thanked 64 Times in 28 Posts Social Networking	Re: Customer Says PDF File Is Corrupt? Sometimes left clicking on a file instead of right click save as it results in a corrupt file (mainly with zip files). When I get this I ask customers to try right clicking and then save as - most times this solves the problem - if not I email the file as an attachment.
	Sig not working today - too hung over...

06-11-2009, 05:38 AM	#14
Sheryl Polomka Domestic Engineer War Room Member Join Date: Oct 2006 Location: Australia. Posts: 3,707 Blog Entries: 9 Thanks: 1,223 Thanked 612 Times in 435 Posts Social Networking	Re: Customer Says PDF File Is Corrupt? I have had this happen and I have just uploaded the file again and asked the customer to download it again once I have uploaded it. It is usually ok then
	EX BACK / VALENTINE'S DAY ARTICLES - CLICK HERE - BE QUICK! Panic Attacks \| Green Living \|Web 2.0 \| Article Marketing \| Stop Snoring \| Parenting Quality PLR - Top Quality Articles At A Great Price!

06-11-2009, 03:32 PM	#15
justinzimR Warrior Member Join Date: Jun 2009 Posts: 8 Thanks: 0 Thanked 0 Times in 0 Posts Contact Info	Re: Customer Says PDF File Is Corrupt? I've had this same issue. What i do is "print or save" the PDF as the lowest version. Adobe is up to like 9 or 10 now, try saving the PDF as 6 or 7. You might need Acrobat Pro...