13 {{ upvoteCount | shortNum }}
13 {{ upvoteCount | shortNum }}

What is the best way to use live chat support tool for online customer support

by edwardjones792
11 replies
How we can use live chat customer support tool effectively to convert website visitors into customers
#chat #customer #live #live chat software #live chat support #live chat tool #online #support #tool
  • Profile picture of the author topnichewebsites
    Online chat studies show a 40% conversion rate vs no online chat. But those studies are based on your online chat being available when your potential customers are there and the sales folks on top of there game to close a sale.

    Mike
    Signature
    http://pixelcovers.com/ <- eBook add eCovers

    https://www.unicommercesolutions.com <- WordPress Websites and Maintenance
    {{ DiscussionBoard.errors[9127187].message }}
  • Profile picture of the author johnben1444
    It's easier done on a wordpress site.

    All you need to do is add the plugin to your site from here https://wordpress.org/plugins/wp-live-chat-support/ and activate and once you log into their system you will be visible online. There are many others you can use out there.

    How you can convert prospects you chat with depends on your professionalism and interactions with them. Make them understand you are the man, you know the job and you are not after their money.

    As a matter of fact, if you make the ambition of taking their money secondary then your quest to help them primary you will win most of the times.
    Signature
    Grow your social media account, Spotify Streams, YT Views & IG Followers & More
    Software & Mobile APP Developer
    Buy Spotify, Facebook Bot & IG M/S Method
    {{ DiscussionBoard.errors[9127201].message }}
    • Profile picture of the author LABEShops
      Live chat can be easily added to just about any site - just insert the code they give you.

      It gives customers another way to contact you and I find customers love it. They sometimes chat with me just to make sure there is a live person at the other end of the store (some call me for the same reason). So many online stores are "unmanned" or have no or sparse contact info, having it and live chat gives customers an extra sense of security when ordering from your site versus the competition.
      Signature

      Owner of LABEShops.com & 20+ Niche Online Stores as well as Scifispace.com and other sites. Recommended Host: Evolve

      {{ DiscussionBoard.errors[9127206].message }}
  • Profile picture of the author charlesmonica
    Live chat gives opportunity to interact with both web visitors and existing online customers. A proactive live chat can smoothly increase conversion rates and improve the customer experience. Chat operator can assist to website visitors by sending chat invitations, chat with them about product, offers, services and queries, resolve their queries and make pleasant relationship with visitors. By using eAssistance Pro live chat you can easily manage online business and customers.
    {{ DiscussionBoard.errors[9129538].message }}
  • Profile picture of the author rakhwas
    Can't remember the name of the last one i used, but that was really nice, you could ban spam ip's etc, ill find it for you!
    {{ DiscussionBoard.errors[9129545].message }}
  • Profile picture of the author bitproxies
    Depends on your scripts functionality. Triggers and conditional engagement queues work well and are typically standard with many livechat plugins. End of the day nothing bets good old 1-on-1 client support though =)
    {{ DiscussionBoard.errors[9129696].message }}
  • Profile picture of the author LuckyIMer
    The most important is to be active and helpful to visitors, a live chat that is offline can turn off interested customers.
    Signature
    Increase Sales With These Business Consulting Tips !
    {{ DiscussionBoard.errors[9449497].message }}
  • Profile picture of the author celente
    I would recommend you go to somewhere like elance and get someone program one for you.

    or the back end host live chat script with godaddy seems to be good.
    Signature
    Create a $5000 USD a month Business. 1-on-1 Coaching. By 6 figure marketer! - CLICK HERE
    {{ DiscussionBoard.errors[9450380].message }}
    • Profile picture of the author bentanck
      Its a good idea to have a live chat function... just google you will have lots of options..
      Can consider the pop up option when visitor about to leave your site..
      {{ DiscussionBoard.errors[9451293].message }}
  • Profile picture of the author mkouril
    Live chat can be easily added to your site. After implementation you should be online and active, try to help your potential customers.
    You can try to send auto-chat invitations.
    LiveAgent includes this feature. It enables you to send chat invitations to the potential customers based on the invitation rules you set, such as the time on your site. It´s beneficial, because you don´t have to do it manually and you are able to catch the attention of potentional buyer.
    {{ DiscussionBoard.errors[9451530].message }}
  • Profile picture of the author JohnnyPlan
    You might have it set so that your live chat option pops up after a minute of your visitor being on the site. This would give the person a chance to browse before you talk to them. If someone automatically requests assistance or asks a question about your site or product, then you could easily answer the question. Another thing you can do with live chat is suggest related options, things that are similar to what they are already looking for. All this will depend on what type of site you are currently running though as to how effect live chat option can be.
    Signature
    {{ DiscussionBoard.errors[9451536].message }}

Trending Topics