A 30-Second Change to Drastically Raise the Value, Price, and Conversion of Your Products!

by xctang
12 replies
Hi Warriors,

This goes out to product creators and WSO posters - it's a quick tip that I've been experimenting myself successfully to add value and raise prices of my products. Here it is:

The trick is to offer an "Unlimited, One-On-One Email Coaching Bonus" to whatever you're selling. By doing this, you instantly transform your product from just an ebook or screencast to a training program of sorts, and significantly increase the value of your product, and thus the amount of sales and the price you can charge for it!



That said, this is really an "empty bonus" in a sense that it doesn't require you to do any additional work - this bonus is simply a promise to answer any questions people have. But even if you don't mention this bonus, you still have to answer your buyers' questions anyways if you want to keep a happy customer base. Yet by simply wording it explicitly in such a nice way, it works wonders to get people to buy! It builds urgency - since any "coaching program" can naturally only take a limited number of students, and that means more people will buy just so that they don't miss out!



For my last WSO, I've had someone who bought twice just to extend the coaching period, and LOTS of people who anxiously send forum messages to inquire if the coaching bonus is still available. So I know how effective this can be.



Now, if you are concerned that by doing this you'd be stuck in front of your computer all day answering coaching emails - no worries. Most of your buyers won't ever take advantage of it (because they won't put your product to action), and the questions you get are generally very simple to address. My last WSO sold over 200 copies with this bonus attached, and I get roughly 5-10 emails a week, which is only slightly higher than the support I do regularly before I introduced this bonus.

Just thought that this might help If you have products of your own and don't mind spending a little more time answering emails, then give this a try!

XC

EDIT: I just needed to clarify that when I offer the coaching bonus, I state clearly the extent of the coaching, which is that "I will make myself available to answer any questions and concerns you may have regarding the system, and provide critiques on your niche/products selections, site design, outsourcing procedures, or just about anything else you need to succeed with my system" (quoted directly from my last WSO). I don't offer customized, proactive coaching, which is over-the-top and not scalable. But from experience and customer feedback I found that people still appreciate the value, probably because they would otherwise not expect a high level of customer service unless you spell it out clearly for them.

I also put a time limit on the coaching, to limit my own time commitment. But so far I've found that I still get the regular amount of support emails, despite increased conversion from offering this bonus.
#30second #change #conversion #drastically #price #products #raise
  • Profile picture of the author zulfnore
    Nice trick, well worth considering for my future promos
    Thanks for sharing.

    Future? No! I actualy have something I can put this to task asap cheers!
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  • Profile picture of the author ~Davor Debrecin~
    Nice idea and of course it can raise the value, etc of the product, but I don't think it could work. There are several things that are really "dangerous" to this idea.

    First, I think people know the difference between a coaching program and customer service. A coaching program is not answering their questions about your product, a coaching program is where you tell them exactly how to apply what you teach to their business. Ie. it's a customization of what needs to be done to their specific situation. It's going from "you should do this and that" to "you need to do exactly this, this, this and that". And that's immediately more work on your side.

    Secondly, let's suppose you have to do the same amount of work for customer service and coaching program. You'll only be able to this yourself when you have a very small amount of customer. Once you pass a certain amount, you won't be able to do it yourself, you need to hire a customer service person. And that person won't be able to coach your prospects.

    And thirdly, even if you do spend the time to service / coach your customers it's a waste of your precious time. Because you don't get any extra money for your extra work! Although you can raise the price upfront or you raise the value of your product and by doing that your conversion rate increases, you will eventually pass that imaginary line where you'll be losing more time / money that you gain from the increased revenue. Ie. it costs you more to offer this than the benefits you'll gain after a certain point.

    This is a great idea, but I think you should change the offer a bit.

    You should offer a "coaching program" as a fast action bonus (or an upsell). This way you limit the possibility of working too much. But then you can also give some coaching to customers who haven't got the bonus. This way those customers who get this "free" coaching even though they didn't get the bonus and feel thrilled about it, ie. value the coaching more than if they all got it for free upfront. And by valuing the coaching more, you'll build a better relationship with them and they'll become more valuable to you.

    Plus, you can choose which customers will get the free bonus. It saves you of unnecessary work with customers who just ask for help but won't value it much. Ie. you're not wasting your time.

    The important thing is to manage the expectations of your customers. If you do that correctly, you can create a great relationship with that 20% of your customers who have a potential to become your most valuable customers.

    Hope I helped you a bit, I'm looking forward to hearing what you think.

    Take care,

    ~Davor
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  • Profile picture of the author Ryan Shaw
    well there's only so much you can do in email; but its definitely good to do it on a launch perhaps to get something going; at least experiment with it
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  • Profile picture of the author xctang
    Hi Davor,

    Thanks for your post. Here are my thoughts:

    I think I should have clarified in my original post that when I offer the coaching bonus, I state clearly the extent of the coaching, which is that "I will make myself available to answer any questions and concerns you may have regarding the system, and provide critiques on your niche/products selections, site design, outsourcing procedures, or just about anything else you need to succeed with my system" (quoted directly from my last WSO). I don't offer customized, proactive coaching, which I agree will be over-the-top. But from experience and customer feedback I found that people still appreciate the value, probably because they would otherwise not expect a high level of customer service unless you spell it out clearly for them.

    I also put a time limit on the coaching, to limit my own time commitment. But so far I've found that I still get the regular amount of support emails, despite increased conversion from offering this bonus.

    And thanks for your tips! I absolutely agree that this can be used as a bargaining chip. I'm thinking of using it as a launch bonus for my next product, then attach it in the upsell after launch to see how it turns out.

    Thanks again,

    XC
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    • Profile picture of the author Michele Miller
      I have also used this method, and still do. I offer "unlimited email consultations", and I do believe this has improved conversions over the years. It's a selling point that a lot of my customers have talked about, but so few actually use it. They like the idea of it when they purchase.

      However, the fact of the matter is, regardless of what you are selling, despite how great it is, only a small portion of your customers will take you up on it, mainly because it's human nature to buy something, but not do anything with it, due to life circumstances, procrastination, or many other reasons.

      I used to worry how much more time I would be giving of myself by offering such a thing, but it's no more than any other email support that I give to my other products.

      I agree with the poster of this thread, it's a great selling point, and you can stand out against the crowd by offering to go the extra mile. The truth of the matter is, most people don't overuse it. If your product is outstanding, and answers the questions it should answer, you probably won't get many emails anyway. At least that's what I have found, and the main product where I offer this, I have offered it since 2003, so I think I've got a fair idea about the pros and cons of it all. I'd highly recommend it, so long as you really mean it should the need arise.

      I do see Davor's point of view however, because once you mention "coaching" you are taking things to a whole other level. I'm not sure I would word it that way either.

      Michele
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      • Profile picture of the author xctang
        Originally Posted by Michele Miller View Post

        I have also used this method, and still do. I offer "unlimited email consultations", and I do believe this has improved conversions over the years. It's a selling point that a lot of my customers have talked about, but so few actually use it. They like the idea of it when they purchase.

        However, the fact of the matter is, regardless of what you are selling, despite how great it is, only a small portion of your customers will take you up on it, mainly because it's human nature to buy something, but not do anything with it, due to life circumstances, procrastination, or many other reasons.

        I used to worry how much more time I would be giving of myself by offering such a thing, but it's no more than any other email support that I give to my other products.
        Took the words out of my mouth!

        Thanks,
        XC
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  • Profile picture of the author LB
    It's not scalable.

    Additionally, you should be selling coaching services by the hour, not free.

    Nothing is more valuable than my time and all it takes is a few people abusing it to make you regret offering that.

    I don't believe the tiny increase in conversions you might see would offset the thousands of dollars that can be made from coaching.
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    • Profile picture of the author xctang
      Originally Posted by LB View Post

      It's not scalable.

      Additionally, you should be selling coaching services by the hour, not free.

      Nothing is more valuable than my time and all it takes is a few people abusing it to make you regret offering that.

      I don't believe the tiny increase in conversions you might see would offset the thousands of dollars that can be made from coaching.
      Hi LB,

      I've edited my original post to clarify the extent of the *coaching* - I think it's the wording that's throwing people off - my apologies.

      Thanks,
      XC
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  • Profile picture of the author Derek S
    I use this method on a smaller niche I am in. I find to REALLY boost conversion it is good to ad a graphic of a business card that says "Free 1 on 1 eMail Coaching" and always state the value of your time such as "I normally charge $500 an hour for coaching - but because I want to help you succeed in every way possible I will include free coaching with your investment"

    I use that in the small niche that only gets about 20 sales per day and still to this day not a single customer has come to me for coaching. Hopefully because my product is just that good!

    TEST it out for yourself
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  • Profile picture of the author xctang
    Thanks everyone I'm glad it helps!

    XC
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    • Profile picture of the author Shane F
      XC

      This is brilliant, I am going to add to to my bonuses on a product I have. I can only imagine how much this will increase my conversions. Thanks!

      Shane
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