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Is that live chat really help in online marketing ?

by paulaaron
17 replies
I am just thinking about to add live chat on our online shopping website, is that really work. If yes then please tell me how and also suggest me a good live chat solution for my website.
#chat #live #live chat #live chat for website #marketing #online
  • Profile picture of the author PerformanceMan
    Of course it is. It helps people who are close to making a buying decision buy.

    They can ask a few simple questions and then order.

    Livechatinc.com has a great commercial solution.
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  • Profile picture of the author JensSteyaert
    Yes i would definatly suggest a live chat solution on your website. It's an easy way to presell your product and get more customers.

    Zopim is a great free wordpress plugin for this.
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  • Profile picture of the author NK
    It actually does more than just helping you seal the deal. Lots of people buy products without actually knowing what it is. This is especially true for software or services. Having a live chat enables them to double check with your agents. You could be avoiding potential headaches with refunds and disgruntled clients.
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  • Profile picture of the author asepkomara
    Yes absolutely, It really helps.
    I usually using olark because it's free.
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  • Profile picture of the author AlexanderSaroyan
    Banned
    Originally Posted by paulaaron View Post

    I am just thinking about to add live chat on our online shopping website, is that really work. If yes then please tell me how and also suggest me a good live chat solution for my website.
    Hey! If you have staff for your website then it's very good and useful for your business!
    i recommend to use Boldchat.com
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  • Profile picture of the author stoltingmediagroup
    I agree that having a live chat option on your website can be good for business, however it does require someone to be available to chat with customers.

    In my experience, I find that most times, especially with smaller online vendors, instead of reaching someone to chat, I usually face a "Chat Offline" message. Followed by: "We are not available to chat, please leave your name and email." This could potentially backfire.

    I have also seen Chatboxes that require you to enter an email address first before you can even press the chat button. This for me is also a turn off.
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  • Profile picture of the author thisisraz65
    i beleive so. Put yourself in the customer shoe you will understand all.

    Thanks
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  • Profile picture of the author Adie
    I usually close a deal through skype so I think I could say it's really helpful.
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  • Profile picture of the author marax
    I've purchased a number of items only after a live chat.
    So I know it works from a sales perspective.
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    • Profile picture of the author JingleHeimerSchmidt
      After working hard to bring people to your site there is nothing more frustrating than not being able to seal the deal. Live chat helps you to do this and also makes the customer feel like they are doing business with real people.....an art that we have lost in the Internet world.
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  • Profile picture of the author charlesmonica
    Originally Posted by paulaaron View Post

    I am just thinking about to add live chat on our online shopping website, is that really work. If yes then please tell me how and also suggest me a good live chat solution for my website.
    Hello,

    Live chat is a application which is operated by human ( Chat Operator ) for web based communication. You can easily put on website and get connect with your real time website visitors. Therefore, you may install eAssistance Pro live chat on your shopping website. Its features are so good that help to manage online business.
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  • Profile picture of the author master reseller
    Depending on what type of products you sell on your shopping site, a live chat option could be ideal. Not only will this be a good way to sell one item, but possibly upsell more than they had intended. So let's say you have a shopping website for shoes and the person only wants one specific item. Once they have located that item you might be able to recommend related items they had not considered otherwise. So not only would you have made one sale, but two.
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  • Profile picture of the author shashikant1010
    yes its absolutely help to increase a sell.
    because customer want interaction if they don't know about product .
    so its good help to customer and you will definitely increase your sell
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    • Profile picture of the author DJL
      As a customer, I prefer live chat over having
      to call on the phone, especially if the chat
      platform will provide me an email transcript
      of the conversation.

      p.s., live chat can bite you in the butt if you
      don't answer promptly and interact with
      customers and prospects in a way that helps them.
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  • Profile picture of the author JohnnyPlan
    With the live chat, you can talk to your customers directly as they are trying to make a buying decision and help coach them in the right direction. You can easily answer any objections or questions that might otherwise go unanswered which could lead to a no-sale situation.

    Just be sure if you implement the live chat option, that you put your button for chat in a noticeable place on your site and always have someone available to answer the chat questions as they come up. Otherwise, what's the purpose of live chat, if no one is online during prime shopping hours?
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  • Profile picture of the author plexxer
    Of course it is important. It can make the difference between a sale and no sale!
    You should try Chat4Support. It is the best live chat software program that I personally use. It has powerful features including:
    · auto/proactive chat invitation
    · website visitor tracking
    · monitor site traffic
    · track website visitors
    · analyze visitor web activities
    · support ticket system (great and fast support)
    Just to name a few. Essentially, Chat4Support enables live chat with your website visitors and allows you to collect useful visitor information such as their referrers, their location & IP, how many pages they are visiting, whether they are repeat visitors, keyword usage, and many other features that I can’t recall right now. The visitor chat window even offers support for multiple languages. I would definitely recommend this software…
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  • Profile picture of the author Raydal
    In THEORY it should work but you need to also be AVAILABLE to
    answer questions and so you have to determine if you want to monitor your
    website all day. As mentioned above a lot of smaller companies have
    the chat but no one to monitor prospects.

    -Ray Edwards
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