Offline Niche - Challenges and Insecurities.

by Mynt
17 replies
I'd like to express my insecurities and challenges that are preventing me from tackling the offline niche.

My main insecurity is whether or not business generated from my online marketing will return the value to client that he/she pays me.

My main challenge is how to confidently communicate that I can - and sleep well at night knowing that I will -- with no prior case study to prove it.

Other challenge deals with my costs. Crunching the numbers, I'm coming out with HUGE numbers that I'm not sure local business will pay.


My strength is design. Writing, copywriting and coding I'm terrible in.

Here's my business plan so far:

One time fee to build their website. $400+ depending on what how complex the site is. My costs: I plan on customizing WP themes, and I do have Xsitepro as well. However, website design will not be my focus. Rather my ongoing internet marketing service. Fixed costs here will be coding and copywriting.


For every month, here are my projected costs and labor hours:

Job: Link building
Labor: 0 hours
Fix costs: $30 (I'm planning on outsourcing to neurolinker.com or similar service).

Job: Keyword Research
Labor: 4 hours
Fix costs: none

Job: PPC
Labor: 3 hours
Fix costs: $50

Job: Content/article writing
Labor: 1 hour
Fix costs: $60 (10 articles/month at approx $6/article)

Job: Social media, posting in local discussion forums, researching ideas, asking questions here, and basically anything that doesn't fit the above.
Labor: 10 hours (this will be my main activity)
Fix costs: none

Job: Monthly website content management/tweaking for conversion.
Labor: 4 hours
Fix costs: $100 (it's a killer, but I know I'll always need to hire coders).

Job: Customer support, visiting/calling client, preparing monthly reports, invoicing, and all related activities.
Labor: 4 hours (sounds like a lot, but I'm putting a lot of emphasis on this--at least for now)
Fix costs: $20 (gas, paper, ink, etc)


I'm very likely missing things, and of course, every client will be different. But above info renders the following:

Total labor: 26 hours
Total fixed costs: $260

Feel free to suggest figures, but I'm thinking $25/hour is what my knowledge is worth. At 26 hours = total labor costs: $650

Total $910/month but the business itself is not earning a dime, just merely paying fixed costs and it's only employee--me.
Add a reasonable 40% and we jump to a discouraging $1,274/month.


So, I ask a VERY vague, but hopefully somewhat answerable million dollar question:

With the above-said model with given labor hours and tactic: would you expect a typical dentist, hair salon, auto repair to net $2,000+ in increased business? What I thing will be a healthy ROI to make my business work.

Any my even-more-important question, well--more of a request--is to ask you guys to PLEASE revise my plan. Recommendations/criticism/advice on anything is welcomed.

My goal is to essentially run this business leaner, cheaper, more efficient without harming effectiveness, and be able to transfer savings to client.


Thanks a lot!
#challenges #insecurities #niche #offline
  • Profile picture of the author joshril
    I visited with a guy today that spends $2,500 per month on a yellow page ad...

    Which is:

    -not targeted
    -not trackable (aside from the online version which is crap...)
    -not heavily used by most consumers..

    What else can I say? He's going to go with a marketing package with some video and article marketing for a few keywords and an autoresponder. $2,300 setup and $400 per month...

    I know I can outperform yellowpages, and my results are trackable! Business owners do not care what the cost is if you can show them how to NET a greater profit...
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  • Profile picture of the author Mynt
    Thanks.
    Great point on how results are trackable.
    And the idea of having different 'packages' to allow for cheaper options.
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    • Profile picture of the author joshril
      Originally Posted by Mynt View Post

      Thanks.
      Great point on how results are trackable.
      And the idea of having different 'packages' to allow for cheaper options.
      Feel free to shoot me a PM if you want a little more info on how I package and position my services... Good luck!
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  • Profile picture of the author Jagged
    Originally Posted by Mynt View Post

    My main insecurity is whether or not business generated from my online marketing will return the value to client that he/she pays me.

    Your focus through your online / offline marketing / consulting techniques are to find the customers.... Drive customers to his website and to his front door....that's the value you offer, if you do that succssfully, you can sleep well at night.

    It's up to the business owner to sell his product. A thousand customers can come in...95% driven there by your techiniques...if not one of them buys anything....how is that your fault?

    I've used this analogy before but it works...

    "The internet essentially is a highway with constantly flowing traffic, 24/7......"
    Your job as the consultant is to figure out the most effective, efficient ways to get those on that highway....to turn off to your clients store or business...
    It then becomes the owners job to sell his product or service...

    Your Value of providing the client with new traffic, new potential customers is complete...

    Good luck,

    Ken
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  • Profile picture of the author Mynt
    Thanks Jagged, very true and well said.
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  • Profile picture of the author Jagged
    Originally Posted by Mynt View Post

    I'd like to express my insecurities and challenges that are preventing me from tackling the offline niche.

    My main insecurity is whether or not business generated from my online marketing will return the value to client that he/she pays me.

    See my previous comments

    My main challenge is how to confidently communicate that I can - and sleep well at night knowing that I will -- with no prior case study to prove it.

    Other challenge deals with my costs. Crunching the numbers, I'm coming out with HUGE numbers that I'm not sure local business will pay.


    My strength is design. Writing, copywriting and coding I'm terrible in.

    Here's my business plan so far:

    One time fee to build their website. $400+ depending on what how complex the site is. My costs: I plan on customizing WP themes, and I do have Xsitepro as well. However, website design will not be my focus. Rather my ongoing internet marketing service. Fixed costs here will be coding and copywriting.

    If all holds true, you will find that web design / re-design will be the most sought service....capitalize on that.


    For every month, here are my projected costs and labor hours:

    Job: Link building
    Labor: 0 hours
    Fix costs: $30 (I'm planning on outsourcing to neurolinker.com or similar service).

    Link building is an ongoing feature, offer this on a monthly basis...possibly lump together with other services & charge more...per month.

    Job: Keyword Research
    Labor: 4 hours
    Fix costs: none

    Combine this with other services also...

    Job: PPC
    Labor: 3 hours
    Fix costs: $50

    Maybe 50.00 for account set-up, then charge a monthly managment fee...

    Job: Content/article writing
    Labor: 1 hour
    Fix costs: $60 (10 articles/month at approx $6/article)

    $6 per article? Way too low for offline business....I get $50.00 per article, including submission to artcile services...and thats too cheap!! Offer press releases to...

    Job: Social media, posting in local discussion forums, researching ideas, asking questions here, and basically anything that doesn't fit the above.
    Labor: 10 hours (this will be my main activity)
    Fix costs: none

    I am getting 200.00 to set-up accounts...50-150.00 per month managment per social media account....

    Job: Monthly website content management/tweaking for conversion.
    Labor: 4 hours
    Fix costs: $100 (it's a killer, but I know I'll always need to hire coders).

    Get some quotes for outsourcing work....make sure you quote work that doesn't undercut your outsource value... 100.00-200.00 is low, but reasonable...

    Job: Customer support, visiting/calling client, preparing monthly reports, invoicing, and all related activities.
    Labor: 4 hours (sounds like a lot, but I'm putting a lot of emphasis on this--at least for now)
    Fix costs: $20 (gas, paper, ink, etc)

    Include these costs into one of your other services...make it look like it's no charge for visits, reports, etc...


    I'm very likely missing things, and of course, every client will be different. But above info renders the following:

    Total labor: 26 hours
    Total fixed costs: $260

    Feel free to suggest figures, but I'm thinking $25/hour is what my knowledge is worth. At 26 hours = total labor costs: $650

    Total $910/month but the business itself is not earning a dime, just merely paying fixed costs and it's only employee--me.
    Add a reasonable 40% and we jump to a discouraging $1,274/month.


    So, I ask a VERY vague, but hopefully somewhat answerable million dollar question:

    With the above-said model with given labor hours and tactic: would you expect a typical dentist, hair salon, auto repair to net $2,000+ in increased business? What I thing will be a healthy ROI to make my business work.

    Easily....figure for a typical dentist, thats only 2-3 new clients per year to clear the 2000.00 number...

    Any my even-more-important question, well--more of a request--is to ask you guys to PLEASE revise my plan. Recommendations/criticism/advice on anything is welcomed.

    My goal is to essentially run this business leaner, cheaper, more efficient without harming effectiveness, and be able to transfer savings to client.


    It is a business, run it like one...
    Advertise...
    Cover your taxes...
    Cover your overhead costs...
    Transfer a portion of the savings onto "selected clients"...pick & chose...
    One's that can afford it....why discount?
    One's who are small & struggling...help out a little...
    Dont be affraid to turn away a client if they seem to demanding or out of line...

    Good luck,
    Ken
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  • Profile picture of the author Jagged
    Define your proposed services in detail....so your clients know exactly what they are getting...Follow all new clients up with an email outlining each service, in exact detail...including payment schedules, dealines, etc...better yet, if its in the budget, use an actual contract, lawyer deal...but usually a well defined email will surfice...

    It's been mentioned on the WF before to figure out your costs...then charge 4x that...you can always negotiate down...

    Take into account your geo-region....if you are in New York City, Chicago, LA or simular cities....your costs should be more...
    If you are in a small town in the mid-west...your pricing will be less...
    Charge accordingly to what YOUR local market will bear...

    Hope that helps...

    Ken
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  • Profile picture of the author Mynt
    You brought up a great point.

    So you suggest I outline both pricing and services to prospects before contacting them? ie: on my website or direct mail campaign.

    I've been reluctant in fear my service will come across as "cookie-cut" and non-tailored.

    Or is it better to do so only at first contact?.. sales letter/email/call, etc. With explanation to how these specific services were 'hand-picked' for their specific business.
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    • Profile picture of the author Jagged
      Originally Posted by Mynt View Post

      You brought up a great point.

      So you suggest I outline both pricing and services to prospects before contacting them? ie: on my website or direct mail campaign. NO...not at all...see below

      I've been reluctant in fear my service will come across as "cookie-cut" and non-tailored.

      Or is it better to do so only at first contact?.. sales letter/email/call, etc. With explanation to how these specific services were 'hand-picked' for their specific business. YES...a "customized quote"
      Not on your website....definatly no pricing there...
      Each client is different, with different needs, different budgets, etc...

      I like to schedule the appointment....have the owner talk about his business, his marketing needs & expectations....get a feel for him, his business, his financial situation, his over-all interest...then get back to him with-in 24 hrs with a customized quote....at best maybe a ballppark figure at the meeting if you can...sometimes you will need to quote on the spot...so quote higher


      When you close a deal...just shoot over an email, outlining each service that specific client ordered from you....detail each service as much as possible: ex...

      say you offered a client to set up an autorsponder (lead capture campaign) for $500 one time fee & 175.00 per month management...

      How would you word "exactly" what you would be doing? something like...


      $500.00 - lead capture campaign - one time fee
      • secural of software
      • installation of software on clients server
      • set-up & integration of software
      • inclusion of existing email addresss into software
      • one (1) broadcast to email list for confirmation
      • design & set-up of 2 html newsletter templates....additional templates, such as holiday themes...$75.00 ea.
      • one (1) user manual
      • one (1) copy of can-spam law 2003
      • work will commence with-in 24 hrs of payment
      $175.00 - monthly management fee:
      • customer list managment
      • addition of all new email address to software collected via "manual means" (fishbowl, guestbook)
      • broadcast four (4) broadcasts per month to entire list....additional broadcasts at $35.00 ea. broadcasts will take place on Wednesday's at 10:00 am
      • inclussion of newsletter content into templates...all content is provided by business owner
      • all owner furnished content to be supplied via email no less than 3 days prior to scheduled broadcast.
      • analytic reports will be furnished monthly to business owner on the 28th of each month via email.
      • payments are due the 25th of each month.
      Something along those lines...Even more detail if you have it...it covers you as much as the business owner to define your services as much as possible...

      Good luck,
      Ken
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      • Profile picture of the author Grabie
        Originally Posted by Jagged View Post

        Not on your website....definatly no pricing there...
        Each client is different, with different needs, different budgets, etc...

        I like to schedule the appointment....have the owner talk about his business, his marketing needs & expectations....get a feel for him, his business, his financial situation, his over-all interest...then get back to him with-in 24 hrs with a customized quote....at best maybe a ballppark figure at the meeting if you can...sometimes you will need to quote on the spot...so quote higher


        When you close a deal...just shoot over an email, outlining each service that specific client ordered from you....detail each service as much as possible: ex...

        say you offered a client to set up an autorsponder (lead capture campaign) for $500 one time fee & 175.00 per month management...

        How would you word "exactly" what you would be doing? something like...



        $500.00 - lead capture campaign - one time fee
        • secural of software
        • installation of software on clients server
        • set-up & integration of software
        • inclusion of existing email addresss into software
        • one (1) broadcast to email list for confirmation
        • design & set-up of 2 html newsletter templates....additional templates, such as holiday themes...$75.00 ea.
        • one (1) user manual
        • one (1) copy of can-spam law 2003
        • work will commence with-in 24 hrs of payment
        $175.00 - monthly management fee:
        • customer list managment
        • addition of all new email address to software collected via "manual means" (fishbowl, guestbook)
        • broadcast four (4) broadcasts per month to entire list....additional broadcasts at $35.00 ea. broadcasts will take place on Wednesday's at 10:00 am
        • inclussion of newsletter content into templates...all content is provided by business owner
        • all owner furnished content to be supplied via email no less than 3 days prior to scheduled broadcast.
        • analytic reports will be furnished monthly to business owner on the 28th of each month via email.
        • payments are due the 25th of each month.
        Something along those lines...Even more detail if you have it...it covers you as much as the business owner to define your services as much as possible...

        Good luck,
        Ken
        Thanks for sharing this! I'm now working on my new website about offline consulting services...but I have quite a few missing puzzles. Let's say if a client wants a lead capture campaign, do you ask her to sign up an account with, for example, aweber on her own? Or do you sign up an account for her and the fee is included in the monthly management fee? Or can I just use my own account and create a campaign for each customer? What is the best way to do?

        Thanks,

        Grace
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        • Profile picture of the author Jagged
          Originally Posted by Grabie View Post

          Thanks for sharing this! I'm now working on my new website about offline consulting services...but I have quite a few missing puzzles. Let's say if a client wants a lead capture campaign, do you ask her to sign up an account with, for example, aweber on her own? Or do you sign up an account for her and the fee is included in the monthly management fee? Or can I just use my own account and create a campaign for each customer? What is the best way to do?

          Thanks,

          Grace
          Hi Grace,
          I'm not saying it's the best way...but it's what works best for me...
          If a client requests the lead capture campiagn (autoresponder) ...I will sign each new client to their own account, on their servers...I have them use my affiliate link when they sign up...the fee is included in my "one-time set-up fee" & my monthly management fee

          Hope that helps...
          Ken
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    • Profile picture of the author Mike Hill
      Originally Posted by Mynt View Post

      You brought up a great point.

      So you suggest I outline both pricing and services to prospects before contacting them? ie: on my website or direct mail campaign.

      I've been reluctant in fear my service will come across as "cookie-cut" and non-tailored.

      Or is it better to do so only at first contact?.. sales letter/email/call, etc. With explanation to how these specific services were 'hand-picked' for their specific business.

      To be perfectly honest, you are putting way too much thought into this that will only hinder you from getting your first client.

      Put together ONE package, offering ONE service and get your first client. Get a feel for the process of approaching potential clients and getting the contract. Everything else will fall in to place naturally as you get more comfortable with asking for more $$$

      The only reason you have these questions is because you don't have the confidence in charging for your knowledge. That's why I mention only go with ONE service for now and get your confidence up.

      I assure you, once you get your first 3 clients you will feel much different about your abilities and you as an actual business owner. it's a business so you need to run things like a business and not a Saturday afternoon hobby...

      Mike Hill

      PS. Sorry for being so blunt and hope you don't take offense but this is what you really need!

      PPS. Ken (post above) laid it out nicely for you to get started, now go get those first few clients...
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  • Profile picture of the author Mynt
    Thanks Mike, you're correct -- the issue is my lack of confidence in charging. I've come as far as researching the concepts of neuroplasticity to literally re-wire my brain and expand my comfort zone. No other way to do this, besides... doing it.
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  • Profile picture of the author Jagged
    Very True Mike....

    You have all the tools Mynt......Land that first one, the rest will fall into place soon enough...just keep in mind...they need you, you don't need them...
    Let us know how you make out....go get em!

    Ken
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    • Profile picture of the author JohnMcCabe
      Originally Posted by Mynt View Post

      Thanks Mike, you're correct -- the issue is my lack of confidence in charging. I've come as far as researching the concepts of neuroplasticity to literally re-wire my brain and expand my comfort zone. No other way to do this, besides... doing it.
      I heard Dan Kennedy say in one of his seminar recordings the the single most important skill for a successful marketing consultant is the ability to name a high fee with a straight face...

      He even mentioned practicing in front of a mirror, just like some do before a presentation.
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      • Profile picture of the author mrmatt
        The other thing to consider is that you might have a business that does not get searched very much locally. So regardless of how much marketing and SEO you do. The owner may never realize any profit from this.

        However there is still a gold mine in this by having the owner collect emails offline. Building his database to continuously market too his past customers is worth alot.

        Plus you can help with the ideas on what to offer to get people to give their contact info and how to collect this information.

        Part of your ongoing monthly fee can include 1/2 hour or more of consulting to help brainstorm.

        I totally agree with mentioning your fees with out flinching, squirming, and not looking the client in the eyes. If everyone keeps saying okay with little to no objection you are priced too low.
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  • Profile picture of the author JNFerree
    I just downloaded (yesterday) a very interesting report on 36 Niches from a noted "Guru" that includes both online and offline niche market opportunities.

    I usually don't bother with such reports, but the guy who sent me the link is a Warrior I've done business with in the past and the report actually gave me a couple of new ideas / angles that are deserving of more time & attention.

    There's copyright issues here, else I'd publish the link right now, for all to see.

    Send me a PM and I'll forward you the email I got so you can check it our for yourself. Not to worry, there's no fee to get these 36 reports, although you do have to opt-in to his email list to get the goodies, but IMO, it's definitely worth it.

    I'm still trying to figure out how to package (monetize) the 982 niche market reports I've got that come with with 500+ keywords, competition metrics, suggested KW bid price, monthly search counts all packaged up nice in these color coded Excel tables?

    If any of you guys w/ strong niche market expertise have any bright ideas on ho I might do this, I'd be happy to hear from you.
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