Problems with Skype Billing - Important if you use any of their paid services

5 replies
I recently had my Skype account hacked and whoever did it managed to run up around $200 of calls before I noticed.

After contacting Skype I was informed that a refund would be given, once I completed a claim form.

Unfortunately, said form was incredibly long and asks for details that are very in depth - such as month and year you joined as well as bank and PayPal details.

After filling in the form (three times now) I'm being repeatedly told that a refund cannot be issued as the information I've provided is wrong.

So first I'd like to ask if any other warriors have had the same, or a similar, problem, and how you've resolved it.

And second, after doing a little rersearch online, I've discovered that I'm not alone, and hundreds, maybe thousands, of other Skype users have had exactly the same problem.

So I'm putting out a warning to fellow warriors who use services like 'Skype forwarding', 'Skype Credit' or 'Skype numbers to go', to beware.

Keep a close watch on your accounts, make sure you have email alerts set up for all charges and don't hold out much hope if you are a victim.

But most of all, I want to hear from anyone who has managed to get round these stalling tactics and got a refund back from Skype after being hacked.

Alternatively, if you can direct me to an online resource (legal advisors, help sites or the like) where I can get some help in reclaiming my cash, I'd love to know.
#billing #important #paid #problems #services #skype
  • Profile picture of the author iVentureBiz
    Well if the charges were done on your paypal account you can file a dispute with paypal directly. And while you're at it revoke the payment agreement with skype in your account.
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  • Profile picture of the author awledd
    Yes I agree with the above poster. Why not go with paypal? But as I read some stories here, sometimes the ofended person loses so see your options. I use http://freecall.com VOIP service which has actual free calls to a number of Countries including US for 3 monhts. I found them helpful.
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  • Profile picture of the author ATAC
    I would never give them a payment method to prevent them from billing me in any way !
    If you need to add a payment method buy a prepaid card and put a couple of dollars on it ..
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    This all-in-one marketing platform saves me over $7,000 per year. See how:
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  • Profile picture of the author Paul Myers
    Julie Wolf has a useful tutorial on dealing with this stuff, as well as being prepared for it in advance.

    http://skypechat.net/skypehacksafety&recovery


    Paul
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    Stop by Paul's Pub - my little hangout on Facebook.

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  • Profile picture of the author PeckhamPirate
    Wow.
    Thanks for all the useful info gang.

    So much more than a forum for marketers...
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