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Old 06-24-2009, 02:27 PM   #1
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Default If Paypal Freezes Accounts for Refunds or Chargebacks... How About in a Merchant Account?

One of my web design clients got his funds frozen for a refund claim, Paypal says he needs to prove he shipped the item before they release the funds...

My question is since Paypal pretty much have a "valid" reason for freezing accounts, what's the situation like if we use a real merchant account like Authorize.net? Will they also freeze our account for chargebacks like those?


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Old 06-24-2009, 04:21 PM   #2
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Default Re: If Paypal Freezes Accounts for Refunds or Chargebacks... How About in a Merchant Account?

That's a good question. Can't answer it as we have not received any chargebacks on our merchant account.

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Old 06-25-2009, 02:29 AM   #3
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Default Re: If Paypal Freezes Accounts for Refunds or Chargebacks... How About in a Merchant Account?

Yeah, I want to know if it's worth getting a merchant account if they won't freeze the account in case of refunds like Paypal does.

Anyone can shed a light?


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Old 06-25-2009, 06:22 AM   #4
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Default Re: If Paypal Freezes Accounts for Refunds or Chargebacks... How About in a Merchant Account?

My private merchant account deposits money into my business bank daily. When I have a refund request it doesn't go to the bank it comes to me.

Only chargebacks go through the bank and they don't allow those very much anymore. The buyer has to make a strong case for non delivery. THey will freeze the chargeback funds for sure

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Old 06-25-2009, 07:10 AM   #5
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Default Re: If Paypal Freezes Accounts for Refunds or Chargebacks... How About in a Merchant Account?

Brad,

Who/what are you using for a merchant account?

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Old 06-25-2009, 07:36 AM   #6
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Default Re: If Paypal Freezes Accounts for Refunds or Chargebacks... How About in a Merchant Account?

Hi,

I think they will freeze the amount that is disputed. Not the whole account (is this the case with your client?

If only the funds disputed got frozen then it is pretty normal and it will probably happen even with merchant accounts.

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Old 06-25-2009, 08:51 AM   #7
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Default Re: If Paypal Freezes Accounts for Refunds or Chargebacks... How About in a Merchant Account?

What will happen with a merchant account is if you get to many complaints they will ask for it to be underwritten.

What this means is you will be asked to put a certain amount into an account to cover any discrepencies. This is what they did to us and why we use 3rd party merchants like Paypal etc.

Its a lot easier with Paypal as all you have to do is prove the products were delivered and in most cases they will approve or act on your behalf.

So when you send out the product make sure you keep a receipt. If digitally delivered we keep the ip and download times for the product and send it in PDF. It has their name, email, IP and number of times they downloaded it.

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Old 06-25-2009, 10:12 AM   #8
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Default Re: If Paypal Freezes Accounts for Refunds or Chargebacks... How About in a Merchant Account?

Quote:
Originally Posted by Brad Gosse View Post
My private merchant account ... chargebacks go through the bank and ... THey will freeze the chargeback funds for sure

Your right about that Brad,

Like any other payment processor, Chargebacks have to be covered and paid by somebody ... and it's not the "Payment Processor" ... lol


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Old 06-25-2009, 10:36 AM   #9
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Default Re: If Paypal Freezes Accounts for Refunds or Chargebacks... How About in a Merchant Account?

Authorize.net is a GATEWAY(TO a merchant account), NOT a merchant account! They FACILITATE accepting credit cards, but do NOT actually do it!

Merchant accounts WILL hold funds, and handle chargebacks, like paypal! They may EVEN shut down your account entirely if you don't show the proper concern, or have too many.

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