Hostgator Problem Solved in Double Quick Time, Guess How

by Bev Clement

Posted: 15 years ago 7 replies

INTERNET MARKETING

I had a problem today with some of my sites.

Seems all the ones which used a MySQL had the database deleted or moved or something.

I had a 2 plan strategy.

1) Sent an email to support@hostgator.com

2) PM a trusted warrior to ask if they had any ideas.

By the time I hit send on the PM, hostgator had solved the problem and I got an email.

The trusted warrior came back to say he couldn't see a problem which is true, it has gone away.

Always send an email to their support, it is fastest way to get a response.

Send a PM to the same trusted warrior who obviously has a lot more clout than he is letting on.

#double #guess #hostgator #problem #quick #solved #time

InternetMarketingIQ 15 years ago

And I thought you were going to say moved to a better host. It's okay because I use HostGAtor too.... for some things so I can state my opinion. I don't think they are horrible I just don't think they are all that.
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RedMatrix 15 years ago

I agree with IMIQ. Bluehost is better imho.
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s4nt0s 15 years ago

Host Gator also has live 24/7 support through chat on their website. They have helped me on numerous occasions when I screwed up one of my sites pretty bad. HG has some of the best customer support I've ever seen...A+
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jhongren 15 years ago

Hi Bev,

I have been trying to access my sites and often, there is
this message "database error"

This happens at different parts of the day for the past 3 days.

When I use their live chat, I told them about it and by then,
it was solved...

Hmmm...are they doing some upgrading?

Cheers,
John
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kavi 15 years ago

Hi John,

mysql is simply getting too many connections which result in that error. A simple restart of the mysql server restores it back but that's not a definite fix. They either have too many accounts on the server or they have a client using a script that's using too much of the server's resources.

Kavi
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Colin Evans 15 years ago

Hi Bev,

I have helped many clients with their websites, blogs and scripts and found Hostgator support to be very good.
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- Srikanth D 15 years ago
  
  I had contacted Hostgator support through Live chat and Tickets system on quite a few occassions. They are up 24/7. They are simply amazing with support. They have never taken more than 30 min(worst case that is) to any of my ticket.
  
  I was actually going to start a thread in "Hostgator's forum" on how good their support is and to let them know that people like me appreciate it a lot.
  
  I will may be post that in a while now
  
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