Help! My site is a successful failure - suggestions?

15 replies
I have a problem. I have a training site that is doing well - as a freebie. Problem is that I have put a lot of $ in it and I need it to make money also.

In a nutshell, my site is a niche site for Industrial Automation training. Since it is a tight niche, the visitor count is around 100 a day. I have fairly good success getting new visitors to the site to register to see the sample videos available. I have over 1750 users, but I have very little success converting those users to paying customers. I have tried Ebay and have sold only one month. We have nothing but good reviews on the videos, but nobody really wants to pay. I have thought about going to an ad based system, but I dont think I have the traffic for it. I plan on trying some affiliate ads on the site and maybe even in emails to the users. I am using adsense and it pretty much covers all my sites web fees, but thats about it.

Site: PLCMentor.com

Ok so that pretty much lays it all out. Any suggestions on how to convert users or other ways to pay the bills?

Russell
#failure #site #successful #suggestions
  • Profile picture of the author shermancox
    Too much free stuff....gotta sell stuff. You might try to create levels of videos. And charge for the next level. Maybe only give away the lower level. In addition, you might burn some of those videos on to DVDs and sell them.

    You also might try selling some ebooks. Take about 4-5 of your videos and haave them transcribed into text and then hire someone to create a ebook cover for you and sell that.

    sign up with kunaki or something and start selling stuff...
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  • Profile picture of the author CarolinaInvestor
    thanks for the reply! Not all thats there is free. If you were to create an account, that list of videos that you see is not available unless you pay to subscribe. Only about 6 or so vids are available otherwise. There are some that are available in larger numbers, but those are videos that are from youtube or other open sources. I dont think ebooks is what my people are looking for, but DVD's is probably something that would interest. I am really trying to create a monthly income stream from this and the dvds would be a one time thing and I am likely to have to fight people selling copies on ebay... I have added some affiliate ads for smarthome that ties somewhat to our site theme, but stuff like that is hard to find. I am not familar with kunaki I will check that out. Thanks again.
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  • Profile picture of the author kentaiwan98
    What about a membership site? With different levels of membership: free, basic and premium? That way you're keeping your stuff secure,
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    • Profile picture of the author CarolinaInvestor
      Thats pretty much how it works. There are samples availabe at the free level and three paid stages above that. I only have stage 1 available at this time, but its hard to justify working on stage 2 and 3 unless I can get more conversions at the low price level.
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  • Profile picture of the author kentaiwan98
    Then part of the problem is that you aren't making your value known to your customers or your customers aren't who you first thought they are. One lesson I learned: Free doesn't sell. Free has no real merit. Anyone can ship any amount of free.

    So start to make your value CLEAR. I must confess I was confused by the site on my first visit.

    Kenneth
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    • Profile picture of the author Killer Joe
      Originally Posted by kentaiwan98 View Post

      So start to make your value CLEAR. I must confess I was confused by the site on my first visit.
      Russell,

      With all due respect to Kenneth, I would disregard the above comment.

      If you need a deeper understanding of PLC interfaces my guess is that your site is of tremendous value.

      You do indeed have a tight niche.

      Perhaps if you become (maybe you currently are) active on manufacturing and automation forums you can position your website more proactively. Trade schools may also provide good leads.

      1700+ users is nothing to sneeze at in this niche. Your views per video are very good, as well. (I didn't register or log-in, so my comments are cursory, to say the least.)

      Additionally, machinery manufacturers in the automation niche may be good candidates to JV with on some level, as would product mfrs who need to train new operators for their lines. Factories and job shops that utilize those specific PLCs would no doubt have a need to invest in an instructural DVD set if your videos are what I think they are.

      Very nice website.

      KJ
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  • Profile picture of the author CarolinaInvestor
    Kenneth, Only a portion of the site is free - shall we say bait... I may need better copy on the front, but I have a fantastic rate of registering new users. You are right though - they are paying nothing. Obviously I have something wrong.

    KJ, thanks for all the nice comments. Yes, I understand that this forum has an audience that may not understand the automation realm, but many here do understand marketing and converting their visitors to paying customers. All the comments so far have had good points.

    Yes I have been very active on the automation forums. I wish I could get our forum going better, but that is a separate issue. I have had success in getting visitors and registered users that way, but not necessarily paying ones. I gather from your comments that you are thinking that I need to start targeting a specific demographic with either email, phone or other type of more active marketing. I have been thinking the same, but wow that opens up a whole new area of expense. I have a fairly good client list from our core business, so I may need to just start there. Pricing is another issue. Coming up with a price is always fun. A week long course is around $2k for PLC programming and the person is out of pocket for a week. Plus they get back and forget it all! To me our site is a no brainer. I guess Im not selling to me though. Thanks!
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    • Profile picture of the author Killer Joe
      Your site is a no-brainer to me as well...

      A large difference between the kind of marketing we do as IMers and the kind of marketing that will reach your potential clients is in its' extremely narrow demand.

      By and large, the demand for information that is found on forums like the WF has broad appeal, even to those who are just curious.

      There is absolutely no curiousity factor in what you are selling. Hence a shotgun approach has little value. You not only need the rifle approach, you need a scope on your rifle.

      For the sake of discussion, let's say I'm a plant manager who has several machines that use PLCs for control. I'm also likely to have a moderate employee turn-over rate that requires me to train operator candidates and get them up to speed ASAP. If I'm running three shifts, my needs are compounded.

      Since I'm a plant manager, the likelyhood of me finding you on the internet is diminished. I'm hardly keyword savvy. I'm much more likely to find you at WESTEC or some other SME function, as an example.

      And while it is true that IMers use networking as an addendum to their marketing arsenal, you would most likely use networking as a cornerstone for your marketing efforts.

      As for relying on a membership site for revenues you need to keep in mind that the desired outcome of someone who joins and sticks with a membership site is 'growth'.

      Your target client, on the other hand, doesn't care one iota about growth. They care about productivity - The machines need to keep running, and someone needs to know how the PLC functions. Again, without the curiousity factor, joining a membership site to learn about PLCs that aren't even in house is nebulous at best.

      So yes, to answer your question I do think you will need to hit the bricks as well with your sales efforts to find paying customers.

      Here's one more thought...Perry Marshall has put out a ton of good information about using White Papers as a marketing tool for niches such as yours. I would encourage you to seek that information out. (You can go to his site, just add .com)

      Much success,

      KJ
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  • Profile picture of the author Mike Hill
    Here's what I would do...

    Create a membership site for all your content on a Word Press platform. Then contact electrical companies and offer a yearly rate for access.

    The price would depend on the number of employees they have. This would be great training for apprentices. I would even consider contacting apprentice schools to see if they want to recommend your training site for a referral fee. This could aid in helping new apprentice students.

    I would also contact electrical engineer companies and offer the same thing. This would be great refresher training, etc...

    Mike Hill
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  • Profile picture of the author CarolinaInvestor
    Thanks Mike! Once a person is registered and logged in, there is a subscribe option available. I wonder if I should make that available to everyone and just make them register as part of the subscription process... You are backing up KJ's and my thoughts about needing to market this to the niche it is designed for. I have also thought about marketing login blocks for a discount to companies.

    Thanks everyone that has taken their valuable time to look this over! I sincerely appreciate your comments and suggestions.
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    • Profile picture of the author Mike Hill
      Originally Posted by CarolinaInvestor.com View Post

      Thanks Mike! Once a person is registered and logged in, there is a subscribe option available. I wonder if I should make that available to everyone and just make them register as part of the subscription process... You are backing up KJ's and my thoughts about needing to market this to the niche it is designed for. I have also thought about marketing login blocks for a discount to companies.

      Thanks everyone that has taken their valuable time to look this over! I sincerely appreciate your comments and suggestions.
      I would redesign the site and have a few videos available for free that are surrounded by other protected content. Meaning if they click on the protected video it will redirect straight to the order page with a message saying this content is protected and then the membership details.

      That way they get to see the quality of the training and yet if they want to continue and watch the other training videos then they would have to get a membership.

      Mike Hill

      PS. This may do well as a diret marketing campaign offline and direct them online to the site.
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      • Profile picture of the author CarolinaInvestor
        Originally Posted by Mike Hill View Post

        I would redesign the site and have a few videos available for free that are surrounded by other protected content. Meaning if they click on the protected video it will redirect straight to the order page with a message saying this content is protected and then the membership details.
        Thats actually pretty much how it works. Three tiers. Not logged in you just see a video list. Register and log in, you get the sample videos. Pay for a subscription you get the full library. Eventually there will be a couple higher cost training levels also.
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        • Profile picture of the author Mike Hill
          Originally Posted by CarolinaInvestor.com View Post

          Thats actually pretty much how it works. Three tiers. Not logged in you just see a video list. Register and log in, you get the sample videos. Pay for a subscription you get the full library. Eventually there will be a couple higher cost training levels also.
          How much would you be willing to sell this site for???

          PM me.

          Mike Hill
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  • Profile picture of the author CarolinaInvestor
    KJ,
    thanks again! The reason we have had so much time to work on this site is because the manufacturing world is spending nothing right now. I think I can make good of the point that our site is costing them practically nothing. My hope would also be that eventually those interested would follow the Automation Technologies like over and learn about our engineering company. I may be chasing a problem that would not even exist in a normal economy.

    And yes the difference in IM and the sites we have developed over the years is not lost on me. The reason I worked my way here is from the bumps and scrapes I received from my other web sites. Much of what I learned there can apply to the IM world so I am testing the waters there with my carolinainvestor site. Who knows my venture into IM may help solve the problems of my other sites.

    Mike: I liked the idea of pulling the subscriber menu link out to all users, I went ahead and did it. thanks for putting me on the idea. Also, the site is developed using DotNetNuke which is particularly well suited for the medium we are trying to deliver. I have noticed a particular love for wordpress here in the IM world. I may have to break down and play with it to see what all the fuss is about.
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  • Profile picture of the author CarolinaInvestor
    Mike,
    I we discussed this in PM, but I want to thank you for the advice you gave. I appreciate the time from everyone here that contributed. It looks like I am going to have to market the old fashioned way to my corporate clients and other similar targets. Before I do that I am going to get one of the upper stages functional as I think it will be more attractive to that audience and it should also bring in more revenue.
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