Customer Service and Customer Dis-Service
Hi Warriors:
Happy and safe holiday to all.
In 24 hours I saw the two extremes of customer service.
The web hosting company I use (they don't do a good job impersonating one) decides to send me an email that there is an issue with my website. I call them up and they are closed Thursday (for the holiday) through Sunday.
Send an 2 emails no response.
Forward to a real corporation. Had a glitch with Norton 360 today. I go to the website and they ask you put in some info. They give me a priority number and mention they are open every minute of every day including holidays. I call and was connected to a live human in under 1 minute. They actually listened to the issue, told me they have a free upgrade available on the product (no catch or up-sell) and would have the issue fixed in a few minutes. In under 15 things were perfect!
Everyone be safe on the roads!
Happy and safe holiday to all.
In 24 hours I saw the two extremes of customer service.
The web hosting company I use (they don't do a good job impersonating one) decides to send me an email that there is an issue with my website. I call them up and they are closed Thursday (for the holiday) through Sunday.
Send an 2 emails no response.
Forward to a real corporation. Had a glitch with Norton 360 today. I go to the website and they ask you put in some info. They give me a priority number and mention they are open every minute of every day including holidays. I call and was connected to a live human in under 1 minute. They actually listened to the issue, told me they have a free upgrade available on the product (no catch or up-sell) and would have the issue fixed in a few minutes. In under 15 things were perfect!
Everyone be safe on the roads!
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Mike Shain -
[ 1 ] Thanks
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