daryamconsult_aust |
Last Activity: 01-13-2012 06:13 AM
About Me
- About daryamconsult_aust
- Biography
- Winner of a 2006 International Customer Service Professional (ICSP.com.au) award.
- Location
- Australia
- Occupation
- Customer Relations Specialist
- Signature
Blog
View daryamconsult_aust's BlogRecent Entries
Latest Blog Entry
Posted in Uncategorized
Learn how to sell, and if you have staff, have them learn how to sell.
There are many sales courses available so find one that keeps it simple and allows you to role-play situations relevant to your business.
After you attend the sales course you can develop your own Sales Process for your business.
Your Sales Process should be tailored around these basic steps:
Greet the Customer
There are many sales courses available so find one that keeps it simple and allows you to role-play situations relevant to your business.
After you attend the sales course you can develop your own Sales Process for your business.
Your Sales Process should be tailored around these basic steps:
Greet the Customer
- Build rapport
- Project a professional image
Posted in Uncategorized
It is very easy to improve your customers’ experience quickly, simply by listening and recording customer complaints and feedback.
Create a simple process for you or your staff to record complaints and feedback.
At the end of each day you can quickly scan these to identify if there is a change you can make to your business to improve your customers’ experience, your products, or the way you run your business.
Don’t just leave it there.
At...
Create a simple process for you or your staff to record complaints and feedback.
At the end of each day you can quickly scan these to identify if there is a change you can make to your business to improve your customers’ experience, your products, or the way you run your business.
Don’t just leave it there.
At...
Posted in Uncategorized
By observing other businesses you can get ideas for what works well and what doesn’t work well.
What works for other businesses:
What works for other businesses:
- Copy these for your business
- Adapt them to suit your business
- You will know what to avoid
- You can do the opposite in your business
- First impressions
- Marketing activities
- Use and test their website
- Customer service
Posted in Uncategorized
Nothing is more frustrating to a customer than not being able to get answers to their questions about a product.
Ensure you keep you and your staff up to date with the products you sell.
Answering questions that your customers ask about your products and being ‘helpful’ forms a major part of your customer service because you are addressing their needs.
If you meet a customer’s needs they are more likely to stay with your business or by more products....
Ensure you keep you and your staff up to date with the products you sell.
Answering questions that your customers ask about your products and being ‘helpful’ forms a major part of your customer service because you are addressing their needs.
If you meet a customer’s needs they are more likely to stay with your business or by more products....
Posted in Uncategorized
1. Make a suggestion:
I wanted to build more rooms to my house so I called 4 builders to come to my house and give me a quote for my house-plan. There wasn’t much difference in their prices. However, one builder suggested a minor change in the layout of my plan that would include having 2 built-in cupboards instead of an empty space, without the price changing.
He was the only one who used his knowledge as a builder to make me feel he was interested in helping me achieve...
I wanted to build more rooms to my house so I called 4 builders to come to my house and give me a quote for my house-plan. There wasn’t much difference in their prices. However, one builder suggested a minor change in the layout of my plan that would include having 2 built-in cupboards instead of an empty space, without the price changing.
He was the only one who used his knowledge as a builder to make me feel he was interested in helping me achieve...
Recent Comments
Great advice, I do look...
Simple yet effective...
How do you develop a...
Quite interesting. This...
