3 replies
A good friend of mine told me a long time ago about something he called the T.A.P Principle. I don't recall where he got it from but it stands for Things, Accomplishments, and Personal.

My friend was a sales rep for ADT, and was extremely successful at it, and as I started my first business, I remember sharing with him that I am a quiet person. How do I spark up a conversation with a potential client without seeming like I'm reading straight out of a book for conversation starters or something. And he replied telling me that he had the same issue until he applied the T.A.P principle.

He said whenever you are trying to "get in good" with a wife answering the door, a host/gate-keeper at a restaurant, or the owner himself, look around for some sort of thing, or accomplishment on the wall, or something personal to talk about to break the ice. So maybe that wife answering the door to the sales rep booking appts has on a lovely necklace, compliment her. Maybe she has some fancy art painting on the wall as she opens the door, compliment her on it. Maybe the yard has just been beautifully landscaped, tell her how nice the home looks.

Maybe the owner of the business has a degree from Yale on his wall. Tell him a story about when you visited Yale. Maybe he has a picture of him skiing with his buddy. Tell him about how much you like skiing, or plan to go skiing and ask for suggestions of places where to go.

I tell you, this bit of advice from my friend, truly helped me. I was wondering if anybody else does this very same thing. You may not call it the T.A.P principle, but how about it...anyone?
#principle #tap
  • Profile picture of the author pstrachocki
    Good post. People always want to feel validated about their taste in clothes, decorations etc. Thanks for reminding us
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  • Profile picture of the author thetrusted1
    belleinc,

    Great post and reminder, no doubt!

    Yes, amidst the numerous "sales" and marketing books I've amassed from both college and just my own personal edification and library,.....surprisingly,.....that T.A.P. mnemonic principle hit me in a Non-Sales/Marketing book!....

    I recall it being described in some old, small, obscure-looking book written in I believe the 1920's-1930's era, that I picked up at a Half-Price Bookstore.

    But yes,....having done the face-to-face sales gig more times than I really cared for,....this great little T.A.P. tool helped me immensely, especially on those loooong days when I just did not wanna be there,...doin' the whole pitch. I treated it like my little cheat sheet, "back-up" salesguy tool.

    I found it even more helpful as I stepped into the corporate world and soon learned that the azz-kissin' and shmoozing were in fact "just part of da business".

    However, I made it an intentional effort to truly use it, and craft it as it was intended, and to genuinely express a sincere interest in people,.....and as a way to open that initial "connection" with others......as a seed for greater communications down the road.

    Great tool, great advice, and great post, belleinc!

    Use it and use it well!

    Respect.

    -thetrusted1
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  • Profile picture of the author Michael Ten
    Nice. That seems like a good model as long as it is used in an authentic and genuine way.
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