Any Way To Set Up A Tap-to-Order Mobile Site?

rlhurst · 17th Sep 2011, 06:10 PM

I was talking to a restaurant owner about setting up a mobile site with his menu items listed, and how people could tap to call him with the order. He then asked me about the possibility of setting up a mobile site with the capability to select items from the menu, then tap to send that order to the restaurant. I told him I'd look into it.

So, anyone doing this? If so, how is it accomplished?

Michael Travis · 17th Sep 2011, 09:26 PM

You probably could setup a form similar to what WillR has in his templates. Check out the Call-Back form. Except you have to add form fields that have the menu item with a field for quantity. The customer would simply just put a value in the quantity field. The completed form would be emailed to the restaurant.

WillR · 17th Sep 2011, 09:46 PM

It depends how complicated the system would be. If you just used a basic setup where people can check items from the menu and then the order is sent through via email, then you run the risk of people abusing the form and also the hassles when people check wrong menu items, etc, etc.

Another option is to use some of the ordering platforms that are already available that you can simply embed straight into your website. I haven't used any of them myself so there are none I can recommend to you but maybe there are some people out there who know of some good ones?

I personally always encourage restaurant owners to take the bookings by phone. One of the big reasons I encourage this is because it gives them an opportunity to upsell people. Even if it's just adding a large bottle of soft drink to the order, if you do that on half the orders during the night then it starts to add up very quickly.

rlhurst · 17th Sep 2011, 09:59 PM

Thanks guys. That's a good point about the upsell, Will. I tried telling him that if I was the customer, I'd prefer to order by phone rather than try and pick all the different things from a mobile site....... pizza crust type, toppings, etc. That could get quite involved. I'll run that upsell potential by him.

Big Gee · 18th Sep 2011, 01:17 AM

solves the problem right there. I kept looking to find a tap to call option myself, but just letting them know they could miss an opportunity to make more money would by just taking the phone order is a great reason NOT to go that route !

Quentin · 18th Sep 2011, 01:18 AM

If you do a search online there is some nice software around you could use to do this then just link to your mobile site.

ONOSYS Restaurant Online Ordering: Fast Casual, QSR, Pizza & Subs

Quentin

SiteSmarty · 18th Sep 2011, 07:21 PM

Subway has something like that SUBWAY® Express : Save time, order online!

EvanBeck · 3rd Oct 2011, 06:39 PM

Originally Posted by rlhurst

I was talking to a restaurant owner about setting up a mobile site with his menu items listed, and how people could tap to call him with the order. He then asked me about the possibility of setting up a mobile site with the capability to select items from the menu, then tap to send that order to the restaurant. I told him I'd look into it.

So, anyone doing this? If so, how is it accomplished?

Do you want this to be a "tap to call solution"? If so, pm me, as I have a solution for you. Cheers

WillR · 3rd Oct 2011, 07:49 PM

Originally Posted by EvanBeck

Do you want this to be a "tap to call solution"? If so, pm me, as I have a solution for you. Cheers

Tap to Call is easy and is NOT what he is talking about... I don't think?

rlhurst · 3rd Oct 2011, 08:10 PM

Yeah, my question was more involved than just a simple "tap to call"... but thanks anyway.

vivianfiedler · 3rd Oct 2011, 11:04 PM

There may be a link somewhere on the main page (usually at the bottom) that says view web version or desktop page or something similar.

deum · 4th Oct 2011, 03:48 PM

Hi

show this to your clients]

It will give them a nice view to their future

its part of our sales package that my sales team are giving to the clients

Pizza chain looks for big slice of the mobile trade

and you may find some nice facts in there.

thedealmaker · 4th Oct 2011, 04:30 PM

Here is a good service to consider.

They are the same service that subway restaurants use to deliver their mobile orders.

GoMobo - Order Ahead from Online Menus

mmntv · 4th Oct 2011, 05:07 PM

I am actually working on a hosted service for this similar to GoMobo and others. I am building in the upsell/cross-sell paths into it so they could configure it to do it for them automatically (similar to how Outback's online ordering works).

To build it custom one-off is not too hard if you know how to build dynamic/data driven websites. You can do it with static pages if you think through all the up-sell paths ahead of time.

I disagree with pushing them to do phone only orders. You can implement it in software it just takes a little planning on the restaurant's part to go through the menu and come up with a matrix. If you have an analytics package installed you can even take advantage of this and do a/b testing.

mmntv · 4th Oct 2011, 05:11 PM

To more directly answer your question, you are basically building a multi-page e-mail submit form. After the site collects all the order items in the users session, they click to submit their order and the site just emails the order to somewhere.

WillR · 4th Oct 2011, 08:00 PM

Originally Posted by mmntv

I disagree with pushing them to do phone only orders. You can implement it in software it just takes a little planning on the restaurant's part to go through the menu and come up with a matrix. If you have an analytics package installed you can even take advantage of this and do a/b testing.

You disagree with phone orders simply because the system you are creating is based on not doing phone orders. The simple fact is it is just as easy for most small local restaurants to take their orders over the phone. It makes the experience more personal and gives them an easy chance to upsell their customers.

Too often I see inexperienced offline marketers trying to sell solutions to small businesses that are not needed. Yes, there is a demand for these online ordering systems but it is dependent on the size of the business as to how much they really need it.

eg: a pizza chain like Dominos = yes, makes sense.
my local chinese restaurant doing 15-20 phone orders a night = no, not needed.

mmntv · 4th Oct 2011, 10:28 PM

Originally Posted by WillR

Too often I see inexperienced offline marketers trying to sell solutions to small businesses that are not needed..

More than a little presumptuous, eh? : shakes head : Good luck with that.

WillR · 4th Oct 2011, 11:33 PM

Originally Posted by mmntv

More than a little presumptuous, eh? : shakes head : Good luck with that.

Not at all. When I see offline marketers trying to talk small business owners into solutions such as smartphone apps, complicated ordering systems etc, I know they are more concerned about making a dollar than really helping their client. Technology is great but it shouldn't be pushed on to those people who do not need it.

Scott Mosteller · 5th Oct 2011, 08:12 AM

Hello,
Does any one have a great way to put a restaurant's menu on a mobile site?
Alot of restaurant's menus are in pdf format. So, when I set up a " tap to see menu" button on the mobile site. It has to download. It is not always clean on a mobile site.

Please Help. I have several restaurant customers.
Thanks,
Scott Mosteller

WillR · 5th Oct 2011, 03:14 PM

Originally Posted by Scott Mosteller

Hello,
Does any one have a great way to put a restaurant's menu on a mobile site?
Alot of restaurant's menus are in pdf format. So, when I set up a " tap to see menu" button on the mobile site. It has to download. It is not always clean on a mobile site.

Please Help. I have several restaurant customers.
Thanks,
Scott Mosteller

I would definitely advise AGAINST using just PDF menus. The reason being that not all smartphones are definitely equipped with PDF readers and also the cost and time it will take for someone to download a menu. You are much better off to put a menu page on the mobile website and replicate all the popular menu items on this page. You could maybe then have a link down the bottom of that menu page where people could download the longer PDF version if they wanted to.

rampage · 7th Oct 2011, 09:13 PM

Yeah, I completely agree with this, Will. Sometimes in our eagerness or desperation to make a sale we unwittingly complicate matters both for ourselves and for the client. Simple is the way to go.

Originally Posted by WillR

Not at all. When I see offline marketers trying to talk small business owners into solutions such as smartphone apps, complicated ordering systems etc, I know they are more concerned about making a dollar than really helping their client. Technology is great but it shouldn't be pushed on to those people who do not need it.

javarog · 7th Oct 2011, 11:21 PM

Been using these guy's for a while,, eHungry.com - Online Ordering for Restaurants

512 Designs · 8th Oct 2011, 12:26 AM

As a customer, I'd rather phone in my order. That way I know that someone actually took it and it will be ready when I get there.

If I ordered it through some sort of phone app or mobile site, I wouldn't know if it went through, or if it did, did someone actually see it, and if so, how long did it take for them to notice my order was placed. With my luck I'd go to pick up my pizza and they'd say "What order?".

That's too many variables when just a simple phone call would do the same job better.

Mike

ScottGordon · 8th Oct 2011, 02:04 AM

Hey, this is a really good discussion, bringing up some points I hadn't thought of. Thanks, Will (and others).

I definitely agree that as a customer, I would much prefer to call in my order. Maybe at my desktop computer I'd be happy to click on items and send an order because to go to the phone might be an inconvenience, or someone else may be using the phone at home. But if I'm on my mobile phone (which is right there in my hand) why not just tap to call and no for certain that the order went through.

For all involved, it would be good to know if there's a delay in the kitchen and the order might be delayed. All of that kind of stuff can be relayed by a real person answering the phone. Plus, I think it's nice to talk to a real person--something that local businesses should take advantage of, not try to mask with faceless technology.

I might suggest that to simplify the phone call, perhaps menu items be NUMBERED that someone could call and order #3 (the chef salad) and #7 (a large Coke). Maybe not everyone will use the numbers but it can helps build in a little extra redundancy which can cut down on mistakes, especially if there are several variations of the same item (such as #4 burger and #5 double-burger and #6 double cheeseburger)

And, I especially appreciate Will's comments about staying away from building apps that small businesses probably don't need. The simpler we can keep this for local businesses, the better. Later, once they are happy with our work, if they decide they need an app we can explain the pros and cons and let them decide.

Jim

rlhurst · 8th Oct 2011, 06:42 AM

Just wanted to focus back in on the original post.......

I was NOT trying to get the restaurant owner to go with a tap-to-order system. HE was the one who brought it up. I actually was on the side of just having a simple tap-to-call button........ but when the client is the one asking for a solution, it's worth looking into....... they're the ones PAYING!

mak25 · 8th Oct 2011, 11:45 AM

Originally Posted by Scott Mosteller

Hello,
Does any one have a great way to put a restaurant's menu on a mobile site?
Alot of restaurant's menus are in pdf format. So, when I set up a " tap to see menu" button on the mobile site. It has to download. It is not always clean on a mobile site.

Please Help. I have several restaurant customers.
Thanks,
Scott Mosteller

This is what I do for my pizza and restaurant clients.
Check it out and see if this helps answer your question.

~Mike

WillR · 8th Oct 2011, 06:48 PM

Originally Posted by rlhurst

Just wanted to focus back in on the original post.......

I was NOT trying to get the restaurant owner to go with a tap-to-order system. HE was the one who brought it up. I actually was on the side of just having a simple tap-to-call button........ but when the client is the one asking for a solution, it's worth looking into....... they're the ones PAYING!

I kind of disagree with this sort of attitude. A business owner hires me for a reason - to advise them on the best solution for their business and their customers. The restaurant owner might be good at making pizzas, that's what he does, but he doesn't know anything about online marketing and that is why he has hired me. Just like I wouldn't try and tell him how to make pizzas cos that's not what I do.

It's easy to just nod your head and go along with whatever they want, that's what most offline marketers will do. Then when they (the business owner) get complaints from their customers and the tap to order system isn't working out for them as they had hoped for they will look at you as a poor marketer.

If you don't think what the person has asked for is suitable for their business then it is your duty to stand up and tell them. Someone sitting at the traffic lights wanting to order pizzas on the way home does not want to fiddle around selecting options, entering their address and payment details, etc. They would much rather get on the phone to someone live and have the pizzas ordered quickly and easily.

Yes, a tap to order system might be a little easier for the business owner but that's NOT what good business is about. The customer is the only person you should care about. It might take a little extra effort to take the orders by phone however the customer satisfaction is going to be far greater. If done properly you can easily upsell a percentage of your customers and make it well worth your while.

Don't make the mistake of being just another 'yes sir' marketer. They will give you a lot more respect and are much more likely to refer you to others if you are willing to challenge their opinions and stand up for what you believe is right.

rlhurst · 8th Oct 2011, 06:53 PM

Originally Posted by WillR

I kind of disagree with this sort of attitude. A business owner hires me for a reason - to advise them on the best solution for their business and their customers. The restaurant owner might be good at making pizzas, that's what he does, but he doesn't know anything about online marketing and that is why he has hired me. Just like I wouldn't try and tell him how to make pizzas cos that's not what I do.

It's easy to just nod your head and go along with whatever they want, that's what most offline marketers will do. Then when they (business owner) get complaints from their customers and the tap to order isn't working out for them as they had hoped they look at you as a poor marketer.

If you don't think what the person has asked for is suitable for their business then it is your duty to stand up and tell them. Someone sitting at the traffic lights wanting to order pizzas on the way home does not want to fiddle around selecting options. They would much rather get on the phone and have the pizzas ordered quickly and easily.

Don't make the mistake of being just another 'yes sir' marketer. They will give you a lot more respect and are much more likely to refer you to others if you are willing to challenge their opinions and stand up for what you believe is right.

What do you "kind of disagree with this sort of attitude" about?
Where I said it's "worth looking into"? You don't think it's worth looking into? I had no idea how it worked, thus the post. I definitely thinks it's a least worth looking into.

Mobileico · 8th Oct 2011, 10:25 PM

I think a great solution is just a press to call button for such small businesses. I started to look at this as well and then I thought to myself that with many small businesses in my local area, it's still nice to stay personal and talk to them. Some of these programs cost small businesses a good penny and I think there are other valuable ways to help them out like adding coupons and such that in turn will cost both parties less and help both parties generate more cash flow.

digichik · 9th Oct 2011, 05:33 PM

Although in most cases I would prefer having a person take my order over the telephone, I can see situations where I would use a 'tap to order' from my smartphone.

Picture this:

You have had a really long day at the office. You get on the BART train to go home and you are thinking about what to fix for dinner, remember you're really tired. You decide to order take-out from the neighborhood restaurant, you go to your smartphone and order dinner by clicking on the menu items. You have your dinner ordered without everyone on the BART train knowing what you are having for dinner, you then sit back and relax until you get to your station.

So yes, the can be a need for such a service even for non-chain restaurants.

thriftgirl62 · 13th Oct 2011, 12:03 AM

Okay, I've got it straight now. It wasn't the QR Codes that were tested on BART. It was NFC for Mobile Commerce that requires all that updating and in July it was still only available on 1 Nexus phone.

The example below is what you can do on a typical ride to work without
your wallet . . .sounds exhausting and you haven't even punched in yet. :rolleyes:

firstdata.com/about/whitepapers.htm

Walking out the door, you do a quick check on your iPhone to find the lowest-price gas station between your house and the commuter parking lot at the BART station.

When you select the Shell® icon, a coupon appears that’s good for a free car wash with fill-up and a coupon for a free size upgrade on a cup of coffee.

Because you’re running late today, you’ll take advantage of the car wash offer later, so just store the coupon in your phone and drive directly to the station.

On almost every other day, you stop at the Starbucks down the street, paying with the Starbucks® Card stored in your phone. But not today, because you buy coffee at Shell with the free upgrade you received just moments ago.

After swiping your phone at the turnstile, you rush to the BART train, just making it before the doors close.

About halfway to San Francisco, you get a text message from Starbucks (because you indicated your desire to receive these communications when you signed up). “We missed you this morning! When you get a minute, drop in to any Starbucks and use this coupon for a free size upgrade. If you would like to use GPS to find the closest outlet, just click here.”

On the BART train these days, the advertising is all interactive. So, before getting off at the downtown station, you make a few quick swipes with your phone to see what your favorite lunch spots are offering in the way of specials. Mmmm . . . 20 percent off the classic meatloaf sandwich at Max’s!

But today, you promised your wife that you’d pick up a new laptop computer for your daughter’s graduation present. At Best Buy, you’ve got it down to three different models. Now, just tap your phone to the display in front of each brand and see what incentives might be available.

Sony is offering a $200 mail-in rebate, which, if you use your Best Buy account, will be credited instantly—no need to submit paperwork.

HP will give you either a free printer or an extended three-year coverage plan.

And Apple will give you nothing, but because you have an iPhone, they send you an e-mail telling you how cool you are.

You choose the HP® laptop, because the extended warranty sounds appealing as your daughter heads away for college.

At the register, another offer comes through, this one from American Express. Use your Gold Card and get double points. Another quick pass of the iPhone and you’re on your way.

You finally return home and see your leather wallet on the counter where you left it this morning. You suddenly realize that you don’t need it anymore.

Pmac721 · 13th Oct 2011, 08:26 PM

Opendining.net has a mobile ordering solution you might want to look at.

17th Sep 2011, 06:10 PM	#1
rlhurst I Do Voice Over Work War Room Member Join Date: 2011 Location: Oregon Posts: 581 Thanks: 34 Thanked 129 Times in 96 Posts	Any Way To Set Up A Tap-to-Order Mobile Site? Share on: I was talking to a restaurant owner about setting up a mobile site with his menu items listed, and how people could tap to call him with the order. He then asked me about the possibility of setting up a mobile site with the capability to select items from the menu, then tap to send that order to the restaurant. I told him I'd look into it. So, anyone doing this? If so, how is it accomplished?
	I do voice over work... here's a SAMPLE

17th Sep 2011, 09:26 PM	#2
Michael Travis HyperActive Warrior War Room Member Join Date: 2008 Location: , , USA. Posts: 254 Thanks: 26 Thanked 150 Times in 41 Posts	Re: Any Way To Set Up A Tap-to-Order Mobile Site? Share on: You probably could setup a form similar to what WillR has in his templates. Check out the Call-Back form. Except you have to add form fields that have the menu item with a field for quantity. The customer would simply just put a value in the quantity field. The completed form would be emailed to the restaurant.

17th Sep 2011, 09:46 PM	#3
WillR Digital Marketer War Room Member Join Date: 2010 Location: Australia Posts: 12,475 Thanks: 1,984 Thanked 8,187 Times in 4,079 Posts	Re: Any Way To Set Up A Tap-to-Order Mobile Site? Share on: It depends how complicated the system would be. If you just used a basic setup where people can check items from the menu and then the order is sent through via email, then you run the risk of people abusing the form and also the hassles when people check wrong menu items, etc, etc. Another option is to use some of the ordering platforms that are already available that you can simply embed straight into your website. I haven't used any of them myself so there are none I can recommend to you but maybe there are some people out there who know of some good ones? I personally always encourage restaurant owners to take the bookings by phone. One of the big reasons I encourage this is because it gives them an opportunity to upsell people. Even if it's just adding a large bottle of soft drink to the order, if you do that on half the orders during the night then it starts to add up very quickly.
	. ➨ Here's How to Make Your First $177 Online This Week Using the Piggyback Method... .

17th Sep 2011, 09:59 PM	#4
rlhurst I Do Voice Over Work War Room Member Join Date: 2011 Location: Oregon Posts: 581 Thanks: 34 Thanked 129 Times in 96 Posts	Re: Any Way To Set Up A Tap-to-Order Mobile Site? Share on: Thanks guys. That's a good point about the upsell, Will. I tried telling him that if I was the customer, I'd prefer to order by phone rather than try and pick all the different things from a mobile site....... pizza crust type, toppings, etc. That could get quite involved. I'll run that upsell potential by him.
	I do voice over work... here's a SAMPLE

18th Sep 2011, 01:18 AM	#6
Quentin Web Marketing For Profit War Room Member Join Date: 2002 Location: Brisbane Posts: 2,895 Thanks: 8 Thanked 1,162 Times in 528 Posts Blog Entries: 10	Re: Any Way To Set Up A Tap-to-Order Mobile Site? Share on: If you do a search online there is some nice software around you could use to do this then just link to your mobile site. ONOSYS Restaurant Online Ordering: Fast Casual, QSR, Pizza & Subs Quentin
	DIY Product Creation Online Business Training on How To Create Products to sell online Plus Lots More.

18th Sep 2011, 01:17 AM	#5
Big Gee HyperActive Warrior War Room Member Join Date: 2011 Location: Northern California Posts: 251 Thanks: 240 Thanked 44 Times in 23 Posts	Re: Any Way To Set Up A Tap-to-Order Mobile Site? Share on: solves the problem right there. I kept looking to find a tap to call option myself, but just letting them know they could miss an opportunity to make more money would by just taking the phone order is a great reason NOT to go that route !

18th Sep 2011, 07:21 PM	#7
SiteSmarty HyperActive Warrior War Room Member Join Date: 2010 Posts: 395 Thanks: 16 Thanked 109 Times in 84 Posts	Re: Any Way To Set Up A Tap-to-Order Mobile Site? Share on: Subway has something like that SUBWAY® Express : Save time, order online!

3rd Oct 2011, 08:10 PM	#10
rlhurst I Do Voice Over Work War Room Member Join Date: 2011 Location: Oregon Posts: 581 Thanks: 34 Thanked 129 Times in 96 Posts	Re: Any Way To Set Up A Tap-to-Order Mobile Site? Share on: Yeah, my question was more involved than just a simple "tap to call"... but thanks anyway.
	I do voice over work... here's a SAMPLE

3rd Oct 2011, 11:04 PM	#11
vivianfiedler Warrior Member Join Date: 2011 Posts: 1 Thanks: 0 Thanked 0 Times in 0 Posts	Re: Any Way To Set Up A Tap-to-Order Mobile Site? Share on: There may be a link somewhere on the main page (usually at the bottom) that says view web version or desktop page or something similar.
	Bellalabs

4th Oct 2011, 03:48 PM	#12
deum MOBILE MANIAC Join Date: 2011 Location: Montreal - Toronto - CANADA Posts: 59 Thanks: 4 Thanked 4 Times in 4 Posts	Re: Any Way To Set Up A Tap-to-Order Mobile Site? Share on: Hi show this to your clients] It will give them a nice view to their future its part of our sales package that my sales team are giving to the clients Pizza chain looks for big slice of the mobile trade and you may find some nice facts in there.

4th Oct 2011, 04:30 PM	#13
thedealmaker HyperActive Warrior Join Date: 2005 Location: us Posts: 122 Thanks: 32 Thanked 45 Times in 26 Posts	Re: Any Way To Set Up A Tap-to-Order Mobile Site? Share on: Here is a good service to consider. They are the same service that subway restaurants use to deliver their mobile orders. GoMobo - Order Ahead from Online Menus
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4th Oct 2011, 05:07 PM	#14
mmntv Active Warrior War Room Member Join Date: 2011 Location: Philadelphia Posts: 82 Thanks: 6 Thanked 8 Times in 8 Posts	Re: Any Way To Set Up A Tap-to-Order Mobile Site? Share on: I am actually working on a hosted service for this similar to GoMobo and others. I am building in the upsell/cross-sell paths into it so they could configure it to do it for them automatically (similar to how Outback's online ordering works). To build it custom one-off is not too hard if you know how to build dynamic/data driven websites. You can do it with static pages if you think through all the up-sell paths ahead of time. I disagree with pushing them to do phone only orders. You can implement it in software it just takes a little planning on the restaurant's part to go through the menu and come up with a matrix. If you have an analytics package installed you can even take advantage of this and do a/b testing.
	==> KILLER Micro Niche Secrets EASY System UNCONVENTIONAL Tactics to $500-$3000/mo PER SITE <==

4th Oct 2011, 05:11 PM	#15
mmntv Active Warrior War Room Member Join Date: 2011 Location: Philadelphia Posts: 82 Thanks: 6 Thanked 8 Times in 8 Posts	Re: Any Way To Set Up A Tap-to-Order Mobile Site? Share on: To more directly answer your question, you are basically building a multi-page e-mail submit form. After the site collects all the order items in the users session, they click to submit their order and the site just emails the order to somewhere.
	==> KILLER Micro Niche Secrets EASY System UNCONVENTIONAL Tactics to $500-$3000/mo PER SITE <==

5th Oct 2011, 08:12 AM	#19
Scott Mosteller Warrior Member Join Date: 2010 Location: Hickory, NC Posts: 11 Thanks: 0 Thanked 2 Times in 2 Posts	Re: Any Way To Set Up A Tap-to-Order Mobile Site? Share on: Hello, Does any one have a great way to put a restaurant's menu on a mobile site? Alot of restaurant's menus are in pdf format. So, when I set up a " tap to see menu" button on the mobile site. It has to download. It is not always clean on a mobile site. Please Help. I have several restaurant customers. Thanks, Scott Mosteller

7th Oct 2011, 11:21 PM	#22
javarog HyperActive Warrior Join Date: 2011 Posts: 264 Thanks: 12 Thanked 76 Times in 37 Posts	Re: Any Way To Set Up A Tap-to-Order Mobile Site? Share on: Been using these guy's for a while,, eHungry.com - Online Ordering for Restaurants

8th Oct 2011, 12:26 AM	#23
512 Designs Advanced Warrior War Room Member Join Date: 2009 Location: USA Posts: 720 Thanks: 65 Thanked 162 Times in 97 Posts	Re: Any Way To Set Up A Tap-to-Order Mobile Site? Share on: As a customer, I'd rather phone in my order. That way I know that someone actually took it and it will be ready when I get there. If I ordered it through some sort of phone app or mobile site, I wouldn't know if it went through, or if it did, did someone actually see it, and if so, how long did it take for them to notice my order was placed. With my luck I'd go to pick up my pizza and they'd say "What order?". That's too many variables when just a simple phone call would do the same job better. Mike
	Let Me Show You How You Can Turn Your Existing PLR CONTENT Into CASH MONEY In Dozens Of Different Ways! CLICK HERE TO FIND OUT

8th Oct 2011, 02:04 AM	#24
ScottGordon The Militant Entrepreneur War Room Member Join Date: 2009 Location: Washington, DC Posts: 103 Thanks: 62 Thanked 39 Times in 32 Posts	Re: Any Way To Set Up A Tap-to-Order Mobile Site? Share on: Hey, this is a really good discussion, bringing up some points I hadn't thought of. Thanks, Will (and others). I definitely agree that as a customer, I would much prefer to call in my order. Maybe at my desktop computer I'd be happy to click on items and send an order because to go to the phone might be an inconvenience, or someone else may be using the phone at home. But if I'm on my mobile phone (which is right there in my hand) why not just tap to call and no for certain that the order went through. For all involved, it would be good to know if there's a delay in the kitchen and the order might be delayed. All of that kind of stuff can be relayed by a real person answering the phone. Plus, I think it's nice to talk to a real person--something that local businesses should take advantage of, not try to mask with faceless technology. I might suggest that to simplify the phone call, perhaps menu items be NUMBERED that someone could call and order #3 (the chef salad) and #7 (a large Coke). Maybe not everyone will use the numbers but it can helps build in a little extra redundancy which can cut down on mistakes, especially if there are several variations of the same item (such as #4 burger and #5 double-burger and #6 double cheeseburger) And, I especially appreciate Will's comments about staying away from building apps that small businesses probably don't need. The simpler we can keep this for local businesses, the better. Later, once they are happy with our work, if they decide they need an app we can explain the pros and cons and let them decide. Jim

8th Oct 2011, 06:42 AM	#25
rlhurst I Do Voice Over Work War Room Member Join Date: 2011 Location: Oregon Posts: 581 Thanks: 34 Thanked 129 Times in 96 Posts	Re: Any Way To Set Up A Tap-to-Order Mobile Site? Share on: Just wanted to focus back in on the original post....... I was NOT trying to get the restaurant owner to go with a tap-to-order system. HE was the one who brought it up. I actually was on the side of just having a simple tap-to-call button........ but when the client is the one asking for a solution, it's worth looking into....... they're the ones PAYING!
	I do voice over work... here's a SAMPLE

8th Oct 2011, 10:25 PM	#29
Mobileico Mobile design and creator Join Date: 2011 Location: Greeneville, Tennessee. Posts: 135 Thanks: 9 Thanked 48 Times in 21 Posts	Re: Any Way To Set Up A Tap-to-Order Mobile Site? Share on: I think a great solution is just a press to call button for such small businesses. I started to look at this as well and then I thought to myself that with many small businesses in my local area, it's still nice to stay personal and talk to them. Some of these programs cost small businesses a good penny and I think there are other valuable ways to help them out like adding coupons and such that in turn will cost both parties less and help both parties generate more cash flow.
	"My aim in design and UX is elegance, intelligence, functionality, and fun." - Wallace Morrison. Desktop - Mobileico.com / Mobile - m.mobileico.com Featured in Google's video about mobilizing, Mobile 1:35 http://www.youtube.com/watch?feature...&v=Rzs5Iud20bk

9th Oct 2011, 05:33 PM	#30
digichik Avid Marketer War Room Member Join Date: 2010 Location: West Coast, USA Posts: 646 Thanks: 179 Thanked 432 Times in 232 Posts	Re: Any Way To Set Up A Tap-to-Order Mobile Site? Share on: Although in most cases I would prefer having a person take my order over the telephone, I can see situations where I would use a 'tap to order' from my smartphone. Picture this: You have had a really long day at the office. You get on the BART train to go home and you are thinking about what to fix for dinner, remember you're really tired. You decide to order take-out from the neighborhood restaurant, you go to your smartphone and order dinner by clicking on the menu items. You have your dinner ordered without everyone on the BART train knowing what you are having for dinner, you then sit back and relax until you get to your station. So yes, the can be a need for such a service even for non-chain restaurants.

13th Oct 2011, 08:26 PM	#32
Pmac721 Active Warrior Join Date: 2011 Posts: 53 Thanks: 37 Thanked 23 Times in 15 Posts	Re: Any Way To Set Up A Tap-to-Order Mobile Site? Share on: Opendining.net has a mobile ordering solution you might want to look at.