How Do We Prove a Mobile Website Will Bring More Sales to Business Owners

Profile picture of the author Ideology by Ideology Posted: 12/16/2011
Hello,
Been getting so much great info from this group.

Had this question, How do we prove to a business that having a mobile website will generate more sales?

A biz owner doesn't want more hits, they want more sales.

How does a m website get them more sales and how do we prove we got them more sales?
#bring #business #mobile #owners #prove #sales #website

  • Profile picture of the author bryson
    bryson
    Originally Posted by Ideology View Post

    Hello,
    Been getting so much great info from this group.

    Had this question, How do we prove to a business that having a mobile website will generate more sales?

    A biz owner doesn't want more hits, they want more sales.

    How does a m website get them more sales and how do we prove we got them more sales?
    What type of business?

    Lots of great info here to help you out Mobile Library | Think Insights with Google
  • Profile picture of the author tobyddd
    tobyddd
    Originally Posted by Ideology View Post

    Hello,
    Been getting so much great info from this group.

    Had this question, How do we prove to a business that having a mobile website will generate more sales?

    A biz owner doesn't want more hits, they want more sales.

    How does a m website get them more sales and how do we prove we got them more sales?
    Brutal answer is you can't. Just the same as by having a normal website won't guarantee sales either.

    However, it could greatly increase the chances of them gaining sales - you would be as well getting some mobile search stats for there area of business and in their particular local area. Show them competitors of theres that don't have mobile websites and tell them that they could be gaining extra business as the competitors haven't switched on to an ever growing trend - push the early movers point, etc

    But never guarantee that it will bring sales - you are on a hiding to nothing going down that route
  • Profile picture of the author Damielle
    Damielle
    You can't prove that anything website, mobile, TV or any form of advertising can convert sales. Conversion is dependent on their products and services. What you are doing is putting them in front of more customers.

    The great thing is that mobile users tend to take action much faster especially in regards to local business. You can show them this video by Google.


    They can't ignore the stats and of course this info is independent of you.

    Hope this helps...
  • Profile picture of the author JToneyUK
    JToneyUK
    This is one thing which I had concerns about too. If this isnt going to get them more customers they may not see it as a good investment, they're happy for people to see their desktop site on their phone.

    I don't think business owners think too much about the user experience, ease of use of their site etc.

    There are other benefits though which may open up more doors to get people onto their mobile site, such as using QR codes to integrate into any print advertising, and the fact you can integrate with Google maps or Facebook with a mob site.
  • Profile picture of the author Mobileico
    Mobileico
    Nothing works if it just sits. However, unlike social media where you have to ask to be a part of it, people are looking for local businesses every second. That means it's basically automatic. You aren't creating a mobile website to bring in sales. That's the first thing you have to realize. You are simply creating a mobile website to be in front of the customer when the time comes. You should have told the person, "Why do you like your customers to leave your site and not see your services and risk a sale at a 100% loss, because that's essentially what's happenjing? You have to make it known that it is up to the business owner to drive their sales in and this is the perfect tool. That is the problem with a businesses that fail, because they are looking for an instant solution to making a sale. Nothing works that way. Also realize this. If you're looking for businesses who are in demand for instant gratification to making a million bucks, you'll lose everytime. You want to look for businesses that are serious. They'll buy.
  • Profile picture of the author peter360
    peter360
    The mobile version of the site is just one part of the whole marketing system. It probably does not make a huge difference in sales. However, if you add the mobile website, a facebook page, a PPC campaign, a good converting landing page, a YouTube video, etc..., then you have the whole marketing system working more efficiently.
  • Profile picture of the author slr3950
    slr3950
    As noted, it's virtually impossible to "prove" that the mobile platform is going to deliver actual sales..but just think about it for a minute. What it really going through this biz owner's mind is that he's uncertain about something he knows very little about.

    Pointing him to the Google Mobile video on YouTube will give him facts, but probably too much, especially if he can't get the context.

    SO, you might try simply using the analogy of the "street traffic" which is something he can surely relate to more easily. Ask him why he located where is now? And, what would he do if he "knew" that a large part of his current "store traffic" was going to be taking the "new expressway" which is now just down the road.....? Get the picture? My bet, is that he will as well.

    Good Selling!
    Steve
  • Profile picture of the author rahmat
    rahmat
    Originally Posted by slr3950 View Post

    As noted, it's virtually impossible to "prove" that the mobile platform is going to deliver actual sales..but just think about it for a minute. What it really going through this biz owner's mind is that he's uncertain about something he knows very little about.

    Pointing him to the Google Mobile video on YouTube will give him facts, but probably too much, especially if he can't get the context.

    SO, you might try simply using the analogy of the "street traffic" which is something he can surely relate to more easily. Ask him why he located where is now? And, what would he do if he "knew" that a large part of his current "store traffic" was going to be taking the "new expressway" which is now just down the road.....? Get the picture? My bet, is that he will as well.

    Good Selling!
    Steve
    Hi Steve. Thanks. That's an easy way to explain it, without having to claim/prove anything.. since you really can't.
  • Profile picture of the author WillR
    WillR
    Just remember, as humans our fear of loss is GREATER than our desire for gain. A mobile website is not necessarily about bringing in more customers but serving your current customers better.
  • Profile picture of the author philboy uk
    philboy uk
    You can prove that mobile users are accessing the website by looking at the google analytics. If they do not have google analytics, offer to install it.

    If the business is paying for google adwords, you can let them know that they will be penalised for not have a mobile optimised website by having higher costs and lower ad placement.
  • Profile picture of the author Techono
    Techono
    unfortunately, as stated previously, no-one/business can guarantee increased sales for whichever marketing method they have. However, you can prove that mobile marketing is a preferred/accepted method of advertising, which would give the business customer a more positive outlook on mobile sites.

    Give them a free trial for a short period of time, and/or have the mobile user press an accept button on the mobile site (just like "click to call" or similar method) that would add to a counter on the site for viewing by the business concerned. If they cant/wont pay after that, move on, but keep the site archived and the .mobi site name.

    Hope to have helped
    mark
  • Profile picture of the author rotten72
    rotten72
    I like to set up tracking phone numbers and have the calls recorded. Some people don't answer their phones, or they just suck when talking to potential customers. I've set up phone scripts for clients to help them close more sales. In the end it is all up to the client to close the deal.

    So, you can't prove you can increase sales. Focus on tracking calls and opt ins.
  • Profile picture of the author Techono
    Techono
    Originally Posted by rotten72 View Post

    I like to set up tracking phone numbers and have the calls recorded. Some people don't answer their phones, or they just suck when talking to potential customers. I've set up phone scripts for clients to help them close more sales. In the end it is all up to the client to close the deal.

    So, you can't prove you can increase sales. Focus on tracking calls and opt ins.
    Good system to use. However, I thought that recording calls (unless both persons are advised that the call is being recorded) is Illegal. At least in Australia it is.
    The rules and regs about call recording are very strong and the fines/jail are scary.
    How do you overcome this ?
    How to set up a system for recording calls and tracking ?
    Thanks
    Mark
  • Profile picture of the author Mobileico
    Mobileico
    Originally Posted by Techono View Post

    Good system to use. However, I thought that recording calls (unless both persons are advised that the call is being recorded) is Illegal. At least in Australia it is.
    The rules and regs about call recording are very strong and the fines/jail are scary.
    How do you overcome this ?
    How to set up a system for recording calls and tracking ?
    Thanks
    Mark
    Yes, here in the states, it's highly illegal unless they're told first. Only way to get out of recording someone legally without having to tell them they're being told is through a criminal action like murder or drug trafficking, etc. Again, just to record is wrong unless they're told so before the conversation takes place.
  • Profile picture of the author YellowGreenMedia
    YellowGreenMedia
    Originally Posted by WillR View Post

    Just remember, as humans our fear of loss is GREATER than our desire for gain. A mobile website is not necessarily about bringing in more customers but serving your current customers better.

    I think Will hits the nail right on top of the head, show them that they are loosing business right now, if you have a meeting with a business owner show their website on your mobile phone and then show them your demo and explain to then the impatience nature if a human been on the internet, and how visitors on their website are going to leave their site because of poor navigation and slow loading times.

    You really need to hit on the "your losing business" hard, business owners hate loosing business... i always stress that point and i always show them why they lose business and how easy it is to plug that hole (whit my help of course )

    Dave
  • Profile picture of the author WillR
    WillR
    Originally Posted by YellowGreenMedia View Post

    You really need to hit on the "your losing business" thought, business owners hate loosing business... i always stress that point and i always show them why they lose business and how easy it is to plug that hole (whit my help of course )
    Exactly... and even worse to losing business is when you are losing business to your competitors. Think about it, if I am driving home and looking to buy a pizza online and your website is too hard to use it doesn't mean I'll just give up and not order anything to eat. It just means I will go to a different website and order from theirs instead.

    So by not having a simple mobile website for your mobile customers you are not just turning away potential customers, you are sending those customers to your competitors. Once you mention competitors to most business owners their ears will stand right up.
  • Profile picture of the author tobyddd
    tobyddd
    Originally Posted by WillR View Post

    Just remember, as humans our fear of loss is GREATER than our desire for gain. A mobile website is not necessarily about bringing in more customers but serving your current customers better.
    Very true Will - a quick GA search for the customers main keywords on a local search, just including mobile devices, should certainly help
  • Profile picture of the author xlfutur1
    xlfutur1
    I believe you could prove sales to a point, with calls coming in anyway.

    If it was a restaurant, the mobile site could have a click to call button (on every page) and that click to call could go to a virtual number (like Twilio, or any other service) that redirects to the restaurant. After 30 days, check your stats, and you could show the owner exactly how many calls came in on that number, which is only accessible from the mobile site.

    Another idea is to build a text list and set it up only on the mobile version of the site. Any subscribers to the list would be finding the business from their mobile device.

    Granted, proving exact sales numbers is tough, but if you have X amount of people calling in and/or joining a list from the mobile site, its a given that some sales are being made.

    Its really about giving the mobile visitor a good experience so they can find what they are looking for fast. That's what Google has done from the beginning and that story worked out pretty good.
  • Profile picture of the author Michael Travis
    Michael Travis
    As previously stated you can not guarantee they will get more leads/customers. However, if you set them up a mobile campaign for free and tell them they only pay for any leads they get then it is a win-win for you and your client. There are a few WSOs that explain how this can be setup.
  • Profile picture of the author Mary Wilhite
    Mary Wilhite
    It is not easy to prove. However, you can cleverly use statistics to convince business owners the need to have websites.

    For instance, according to Google 9 out of 10 mobile searches lead to action ; over half of these lead to a purchase. That means that a business owner may be losing sales in the absence of a mobile website. You can build your case using these kind of facts.

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