Voicemail to Leave When Prospect is Not In!

maxlinks · 23rd Jul 2012, 04:57 PM

What do you think about this voice mail when I leave a message because the prospect is not in. It is ment to sound very natural and almost as if a customer had pointed this out.

This is just one version ----

I just went on your website and can’t read it with my mobile phone, I think you should tell the office director, because you’re probably losing a lot customers. Half of all customers use mobile phones to find you. I will give you my friends number, he’s an expert with mobile websites, its 010 075-2404 ask for John.

Croque · 23rd Jul 2012, 05:32 PM

I actually think that sounded like a mini pitch, any business owner used to cold calls will notice right away.

I personally would go with something like this:

Hey there, I think there's something wrong with your website, I was trying to find some info but the pages didnt look right at all. My name is Joe and my number is 123-456-7890, call me and I tell you exactly what I mean. Bye.

This way you pick their curiosity and when they call back you can tell them the issue.

maxlinks · 23rd Jul 2012, 05:40 PM

but it makes no mention of Mobile website, mobile phone user, they will look at their site and find nothing wrong, I don't think that will work

Croque · 23rd Jul 2012, 05:53 PM

Originally Posted by maxlinks

but it makes no mention of Mobile website, mobile phone user, they will look at their site and find nothing wrong, I don't think that will work

That's the point, they won't know what's wrong so they will call to find out more

What you want to accomplish is to get the call back.

If you implied that their site is not mobile friendly, I'm sure the majority already know and they'll be like "oh yeah we know" and dont call back.

In any case the only way to find out is to try it

WillR · 23rd Jul 2012, 10:15 PM

Originally Posted by Croque

I actually think that sounded like a mini pitch, any business owner used to cold calls will notice right away.

I personally would go with something like this:

Hey there, I think there's something wrong with your website, I was trying to find some info but the pages didnt look right at all. My name is Joe and my number is 123-456-7890, call me and I tell you exactly what I mean. Bye.

Never tell them there is something wrong with their website -- that is NOT a way to build rapport with them. Do you usually walk up to a hot girl and say, "Wow, your face is terrible. Do you want to go out on a date?"

No, of course you wouldn't.

Not only that but it is just an outright lie.

The fact is there is NOTHING wrong with their current website. It works fine and does exactly what it was built to do.

You are talking about mobile devices and their standard website was never built for mobile phones. So that doesn't mean there is something wrong with their current website... it means there is room for improvement.

maxlinks · 24th Jul 2012, 09:39 AM

I've read so much conflicting information on this topic its hard to decide,
WillR makes a good point, however how can that point be made on a voice mail and still have a sense of urgency/importance ?

Croque · 24th Jul 2012, 01:45 PM

I understand your view on this, but you're thinking about it the wrong way.

Originally Posted by WillR

Never tell them there is something wrong with their website -- that is NOT a way to build rapport with them. Do you usually walk up to a hot girl and say, "Wow, your face is terrible. Do you want to go out on a date?"

Who would, you adjust your bait to the critter!

By doing/saying something that picks her curiosity to get her attention. At this point we don't want to date this girl, all we want is small talk with her. The we can qualified her into a date, we need to know if she's dating, married, into guys, if she like us, etc.

The same with the owner. All we want at this point is to make contact with the owner and pick his curiosity for him to call back and say what's going on?

Not only that but it is just an outright lie.

The fact is there is NOTHING wrong with their current website. It works fine and does exactly what it was built to do.

Actually there is something wrong, you can't see their site on your mobile device which is probably costing him business and that's something very wrong that needs to be fixed.

You are talking about mobile devices and their standard website was never built for mobile phones. So that doesn't mean there is something wrong with their current website... it means there is room for improvement.

His website was built to give him more exposure, to bring in sales, to give information and to share his message. If his prospective customers using mobile devices won't look at it, then the website is not doing what it's suppose to do.

I'm not saying this is the best method or that's fail proof. There are many ways to skin a cat, this is just one of them

.

Derrick H · 24th Jul 2012, 03:07 PM

Just my 2 cents.. on how the script might be more effective:

Hey there, I was on your website just a few moments ago looking for "XYZ", but I couldn't navigate your website correctly on my Phone. My name is Joe and my number is 123-456-7890, please call me as I am still looking for information on "XYZ".

Business owner calls back and you go into your other sales script.

Anthem40 · 24th Jul 2012, 03:25 PM

To much of a bait and switch. That sort of tactic will damage your reputation quickly. In my experience many business owners will take that as an affront and raise an eyebrow at your "half of all.." statistic. Save it for once you have the owner on the phone or in person, and for the love of God, be more tactful about it.

Communicate the issue as an opportunity for the business owner, and not as an error on his part that you can save him from.

maxlinks · 24th Jul 2012, 06:42 PM

Derrick.....hum mm I like your thinking style , very tricky I like that,
although cant use that perticular one because its very deceptive maybe something along those lines, you gave me a rough diamond, I need to polish it !

maxlinks · 24th Jul 2012, 06:43 PM

yes, I will keep that in mind as well,

Communicate the issue as an opportunity for the business owner, and not as an error on his part that you can save him from.[/QUOTE]

Jarvis Edwards · 24th Jul 2012, 07:44 PM

This is purely a gimmick, but who knows, it could work:

"Hello I'm on your website checking out your (product/service) and I am having issues viewing it.
My name is Joe and my number is 123-456-7890, I'm interested in.......

**IMMEDIATELY HANG UP THE PHONE***

The trick is in cutting the call short abruptly, the person may think you had something else to say but the connection was somehow lost. Perhaps he/she will want to know if a sale was lost due to a problem on their end.

Again, it's purely a gimmick
but I thought to chime in!

WillR · 24th Jul 2012, 10:35 PM

Originally Posted by Croque

I understand your view on this, but you're thinking about it the wrong way.

I'm not saying this is the best method or that's fail proof. There are many ways to skin a cat, this is just one of them

.

I'm sorry but I'm thinking about it the same way a business owner would. You are not going to get any respect from someone by telling them a lie.

Each to their own though. Do what works for you and I'll do what works for me.

GreenGeek · 24th Jul 2012, 11:26 PM

I think is a bed idea, first i would never pick up unknown number.

murad12s · 25th Jul 2012, 12:52 AM

anyone with a good idea?

DonnyBoy · 25th Jul 2012, 03:04 AM

All have their own point, you simply need to put one or two to practice once you have polished it - just don't take too long in editing it. Sooner or later, you will learn how to approach a prospective client appropriately. You may commit some mistakes, lose some along the way. But you'll learn and gain more clients thereafter. All the best!

maxlinks · 25th Jul 2012, 07:13 PM

I agree with that, but shortcuts with a little help from our friends never hurt.

sdingram · 25th Jul 2012, 09:34 PM

"Hi, my name's Suzanne and the reason I'm calling is because I noticed that your website is not particularly mobile friendly. I own a mobile marketing agency and I would be happy to show you a mock up of what your website could look like if it were properly optimized for mobile phones. If you'd like me to do that for you - no strings attached - just give me a shout back at your convenience. Again, it's Suzanne, and I can be reached at 555-1212."

Try this. It's a numbers game, but people will actually call you.

All the best,
Suzanne

WillR · 25th Jul 2012, 10:36 PM

Originally Posted by sdingram

"Hi, my name's Suzanne and the reason I'm calling is because I noticed that your website is not particularly mobile friendly. I own a mobile marketing agency and I would be happy to show you a mock up of what your website could look like if it were properly optimized for mobile phones. If you'd like me to do that for you - no strings attached - just give me a shout back at your convenience. Again, it's Suzanne, and I can be reached at 555-1212."

Try this. It's a numbers game, but people will actually call you.

All the best,
Suzanne

A much better approach. At least in this instance you are not misleading the client.

LuxMan · 26th Jul 2012, 09:34 AM

Are you planning on doing it via voice broadcasting (automatically)?

Voice broadcasting to residences in the U.S. has generally been against the law since 2009. There are some exceptions. Check out FTC and FCC laws about the subject before you decide to embark on this.

AppsFromHome · 26th Jul 2012, 12:15 PM

I like to leave voicemails before and after business hours and instead of saying something is wrong with their site, or that I am a marketing agency that can help, I take a different approach.

I let them know I finished their mobile site (or app), and want to touch base to let them see the mobile site (or app) and make any changes. This DOES build rapport and maybe slight confusion, but either way you're going to bat for the business owner, you've already completed work for them, so they'll be more likely to at least give you a call back, take a meeting, and buy the product.

maxlinks · 26th Jul 2012, 06:29 PM

SDotSpells

interesting - this is different.

prismkuet · 27th Jul 2012, 05:48 AM

Not a bad idea. But, is not it better to tell that you can help him instead of telling that it is your friend?

I will give you my friends number, he’s an expert with mobile websites, its 010 075-2404 ask for John.

It's better to inform that, you have got the problem and you can help him with your expertise. It sounds good and probably will work better.

23rd Jul 2012, 04:57 PM	#1
maxlinks Active Warrior Join Date: 2012 Posts: 69 Thanks: 2 Thanked 2 Times in 2 Posts	Voicemail to Leave When Prospect is Not In! Share on: What do you think about this voice mail when I leave a message because the prospect is not in. It is ment to sound very natural and almost as if a customer had pointed this out. This is just one version ---- I just went on your website and can’t read it with my mobile phone, I think you should tell the office director, because you’re probably losing a lot customers. Half of all customers use mobile phones to find you. I will give you my friends number, he’s an expert with mobile websites, its 010 075-2404 ask for John.

23rd Jul 2012, 05:32 PM	#2
Croque HyperActive Warrior War Room Member Join Date: 2009 Location: L.A. Posts: 133 Thanks: 28 Thanked 19 Times in 18 Posts	Re: Voicemail to Leave When Prospect is Not In! Share on: I actually think that sounded like a mini pitch, any business owner used to cold calls will notice right away. I personally would go with something like this: Hey there, I think there's something wrong with your website, I was trying to find some info but the pages didnt look right at all. My name is Joe and my number is 123-456-7890, call me and I tell you exactly what I mean. Bye. This way you pick their curiosity and when they call back you can tell them the issue.

23rd Jul 2012, 05:40 PM	#3
maxlinks Active Warrior Join Date: 2012 Posts: 69 Thanks: 2 Thanked 2 Times in 2 Posts	Re: Voicemail to Leave When Prospect is Not In! Share on: but it makes no mention of Mobile website, mobile phone user, they will look at their site and find nothing wrong, I don't think that will work

24th Jul 2012, 09:39 AM	#6
maxlinks Active Warrior Join Date: 2012 Posts: 69 Thanks: 2 Thanked 2 Times in 2 Posts	Re: Voicemail to Leave When Prospect is Not In! Share on: I've read so much conflicting information on this topic its hard to decide, WillR makes a good point, however how can that point be made on a voice mail and still have a sense of urgency/importance ?

24th Jul 2012, 03:07 PM	#8
Derrick H Warrior Member Join Date: 2012 Location: Raleigh,NC Posts: 23 Thanks: 1 Thanked 1 Time in 1 Post	Re: Voicemail to Leave When Prospect is Not In! Share on: Just my 2 cents.. on how the script might be more effective: Hey there, I was on your website just a few moments ago looking for "XYZ", but I couldn't navigate your website correctly on my Phone. My name is Joe and my number is 123-456-7890, please call me as I am still looking for information on "XYZ". Business owner calls back and you go into your other sales script.
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24th Jul 2012, 03:25 PM	#9
Anthem40 HyperActive Warrior Join Date: 2012 Posts: 192 Thanks: 21 Thanked 39 Times in 33 Posts	Re: Voicemail to Leave When Prospect is Not In! Share on: To much of a bait and switch. That sort of tactic will damage your reputation quickly. In my experience many business owners will take that as an affront and raise an eyebrow at your "half of all.." statistic. Save it for once you have the owner on the phone or in person, and for the love of God, be more tactful about it. Communicate the issue as an opportunity for the business owner, and not as an error on his part that you can save him from.

24th Jul 2012, 06:42 PM	#10
maxlinks Active Warrior Join Date: 2012 Posts: 69 Thanks: 2 Thanked 2 Times in 2 Posts	Re: Voicemail to Leave When Prospect is Not In! Share on: Derrick.....hum mm I like your thinking style , very tricky I like that, although cant use that perticular one because its very deceptive maybe something along those lines, you gave me a rough diamond, I need to polish it !

24th Jul 2012, 06:43 PM	#11
maxlinks Active Warrior Join Date: 2012 Posts: 69 Thanks: 2 Thanked 2 Times in 2 Posts	Re: Voicemail to Leave When Prospect is Not In! Share on: yes, I will keep that in mind as well, Communicate the issue as an opportunity for the business owner, and not as an error on his part that you can save him from.[/QUOTE]

24th Jul 2012, 07:44 PM	#12
Jarvis Edwards Hyperactive Copywriter Join Date: 2011 Location: Inland Empire, Southern California Posts: 199 Thanks: 12 Thanked 58 Times in 41 Posts	Re: Voicemail to Leave When Prospect is Not In! Share on: This is purely a gimmick, but who knows, it could work: "Hello I'm on your website checking out your (product/service) and I am having issues viewing it. My name is Joe and my number is 123-456-7890, I'm interested in....... IMMEDIATELY HANG UP THE PHONE* The trick is in cutting the call short abruptly, the person may think you had something else to say but the connection was somehow lost. Perhaps he/she will want to know if a sale was lost due to a problem on their end. Again, it's purely a gimmick but I thought to chime in!
	Jarvis Edwards - Copywriter & Marketer

24th Jul 2012, 11:26 PM	#14
GreenGeek Warrior Member Join Date: 2012 Posts: 20 Thanks: 0 Thanked 1 Time in 1 Post	Re: Voicemail to Leave When Prospect is Not In! Share on: I think is a bed idea, first i would never pick up unknown number.
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25th Jul 2012, 12:52 AM	#15
murad12s PEZ in training! Join Date: 2010 Location: www.seopez.com Posts: 181 Thanks: 2 Thanked 6 Times in 6 Posts	Re: Voicemail to Leave When Prospect is Not In! Share on: anyone with a good idea?
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25th Jul 2012, 03:04 AM	#16
DonnyBoy HyperActive Warrior War Room Member Join Date: 2010 Location: LA Posts: 142 Thanks: 31 Thanked 48 Times in 47 Posts	Re: Voicemail to Leave When Prospect is Not In! Share on: All have their own point, you simply need to put one or two to practice once you have polished it - just don't take too long in editing it. Sooner or later, you will learn how to approach a prospective client appropriately. You may commit some mistakes, lose some along the way. But you'll learn and gain more clients thereafter. All the best!

25th Jul 2012, 07:13 PM	#17
maxlinks Active Warrior Join Date: 2012 Posts: 69 Thanks: 2 Thanked 2 Times in 2 Posts	Re: Voicemail to Leave When Prospect is Not In! Share on: I agree with that, but shortcuts with a little help from our friends never hurt.

25th Jul 2012, 09:34 PM	#18
sdingram HyperActive Warrior Join Date: 2011 Location: Outside of Vancouver, Canada Posts: 122 Thanks: 66 Thanked 92 Times in 66 Posts	Re: Voicemail to Leave When Prospect is Not In! Share on: "Hi, my name's Suzanne and the reason I'm calling is because I noticed that your website is not particularly mobile friendly. I own a mobile marketing agency and I would be happy to show you a mock up of what your website could look like if it were properly optimized for mobile phones. If you'd like me to do that for you - no strings attached - just give me a shout back at your convenience. Again, it's Suzanne, and I can be reached at 555-1212." Try this. It's a numbers game, but people will actually call you. All the best, Suzanne
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26th Jul 2012, 09:34 AM	#20
LuxMan Lifestyle Coach War Room Member Join Date: 2012 Location: NYC & Long Island Posts: 29 Thanks: 1 Thanked 1 Time in 1 Post	Re: Voicemail to Leave When Prospect is Not In! Share on: Are you planning on doing it via voice broadcasting (automatically)? Voice broadcasting to residences in the U.S. has generally been against the law since 2009. There are some exceptions. Check out FTC and FCC laws about the subject before you decide to embark on this.

26th Jul 2012, 12:15 PM	#21
AppsFromHome Advanced Warrior War Room Member Join Date: 2011 Posts: 528 Thanks: 269 Thanked 218 Times in 146 Posts Blog Entries: 1	Re: Voicemail to Leave When Prospect is Not In! Share on: I like to leave voicemails before and after business hours and instead of saying something is wrong with their site, or that I am a marketing agency that can help, I take a different approach. I let them know I finished their mobile site (or app), and want to touch base to let them see the mobile site (or app) and make any changes. This DOES build rapport and maybe slight confusion, but either way you're going to bat for the business owner, you've already completed work for them, so they'll be more likely to at least give you a call back, take a meeting, and buy the product.

26th Jul 2012, 06:29 PM	#22
maxlinks Active Warrior Join Date: 2012 Posts: 69 Thanks: 2 Thanked 2 Times in 2 Posts	Re: Voicemail to Leave When Prospect is Not In! Share on: SDotSpells interesting - this is different.