For those who use Twilio --how do your clients feel about having to pay for incoming sms?

kissythecutie · 10th Nov 2013, 10:10 PM

I want to jump into the SMS business too.

I know that I can use Twilios api and a sms application to start my business but I always feel that charging my potential clients to send sms AND to also receive a reply from potential customers vis sms is just not fair.

and not to mention it can get real expensive for local business people..why should they have to pay a free to receive ?

For those of you who are already out their selling sms services to local business people..how do client feel when they realize they gotta pay both for incoming and outgoing?

does the charge for incoming deter alot of customers?

Do they even realize that they are paying to send messages to their group as well as to receive a reply from people in their groups? How do the react to that?

I would really appreciate any feedback from people who are already out there offering this..

This forum and the people in it are AWESOME

thanks in advance

MrJeff · 25th Nov 2013, 05:09 PM

Don't make it harder than it is. It cost's 3/4 cent for incoming and 3/4 cent for out going. That's 1-1/2 cent for each sms.
That's $15 for 1000 text messages. Charge accordingly or competitive.
Sell them a package of 2000 SMS messages per month for $149. your cost would be $30. That wound make you $119 a month on that package per client.
This is just a scenario of course but don't over compliment the deal.

joe ferdinando · 25th Nov 2013, 08:00 PM

Most SMS Marketing platforms using Twillio only send outgoing text! The only time an incomming sms is used is for signups!

Its a service and your the provider and you have two options.
1) You charge monthly fee
2) You setup Twillio for them and they pay their own monthly charge!

When they understand how it works they love it, cost isnt an issue!

kissythecutie · 1st Dec 2013, 04:49 PM

thanks for the feedback...

kissythecutie · 1st Dec 2013, 04:49 PM

thanks for the advice...

imsolutionsgroup · 1st Dec 2013, 07:47 PM

Originally Posted by MrJeff

Don't make it harder than it is. It cost's 3/4 cent for incoming and 3/4 cent for out going. That's 1-1/2 cent for each sms.
That's $15 for 1000 text messages. Charge accordingly or competitive.
Sell them a package of 2000 SMS messages per month for $149. your cost would be $30. That wound make you $119 a month on that package per client.
This is just a scenario of course but don't over compliment the deal.

Agreed. Don't over-think it. If you think you're clients will have an issue with paying for incoming SMS messages...then don't let them know this is included in the fee you charge.

10th Nov 2013, 10:10 PM	#1
kissythecutie Warrior Member Join Date: 2009 Posts: 5 Thanks: 0 Thanked 0 Times in 0 Posts	For those who use Twilio --how do your clients feel about having to pay for incoming sms? Share on: I want to jump into the SMS business too. I know that I can use Twilios api and a sms application to start my business but I always feel that charging my potential clients to send sms AND to also receive a reply from potential customers vis sms is just not fair. and not to mention it can get real expensive for local business people..why should they have to pay a free to receive ? For those of you who are already out their selling sms services to local business people..how do client feel when they realize they gotta pay both for incoming and outgoing? does the charge for incoming deter alot of customers? Do they even realize that they are paying to send messages to their group as well as to receive a reply from people in their groups? How do the react to that? I would really appreciate any feedback from people who are already out there offering this.. This forum and the people in it are AWESOME thanks in advance

25th Nov 2013, 05:09 PM	#2
MrJeff Active Warrior Join Date: 2012 Posts: 62 Thanks: 56 Thanked 9 Times in 9 Posts	Re: For those who use Twilio --how do your clients feel about having to pay for incoming sms? Share on: Don't make it harder than it is. It cost's 3/4 cent for incoming and 3/4 cent for out going. That's 1-1/2 cent for each sms. That's $15 for 1000 text messages. Charge accordingly or competitive. Sell them a package of 2000 SMS messages per month for $149. your cost would be $30. That wound make you $119 a month on that package per client. This is just a scenario of course but don't over compliment the deal.

25th Nov 2013, 08:00 PM	#3
joe ferdinando Ferdiworks Warrior War Room Member Join Date: 2005 Location: Spring Hill, FL , USA. Posts: 590 Thanks: 82 Thanked 450 Times in 283 Posts	Re: For those who use Twilio --how do your clients feel about having to pay for incoming sms? Share on: Most SMS Marketing platforms using Twillio only send outgoing text! The only time an incomming sms is used is for signups! Its a service and your the provider and you have two options. 1) You charge monthly fee 2) You setup Twillio for them and they pay their own monthly charge! When they understand how it works they love it, cost isnt an issue!
	Ferdiworks.com

1st Dec 2013, 04:49 PM	#4
kissythecutie Warrior Member Join Date: 2009 Posts: 5 Thanks: 0 Thanked 0 Times in 0 Posts	Re: For those who use Twilio --how do your clients feel about having to pay for incoming sms? Share on: thanks for the feedback...

1st Dec 2013, 04:49 PM	#5
kissythecutie Warrior Member Join Date: 2009 Posts: 5 Thanks: 0 Thanked 0 Times in 0 Posts	Re: For those who use Twilio --how do your clients feel about having to pay for incoming sms? Share on: thanks for the advice...